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Hi There! This is Shep Hyken, customer service and experience expert and today's tool from my book Amaze Every Customer Every Time is Focus On the Customer, Not The Money. The function of your...

I’m Bruce Frame and this is your One Minute on Business. Today I want to talk to you about identity. Your identity is made up of a multitude of different influences but they’re an iceberg. Most of...

Hello! My name is Ron Kaufman. I'm the founder of UP! Your Service, and the author of The New York Times bestselling book, Uplifting Service... the proven path to delighting your customers,...

BRITISH GAS WINTER HEROES STORY 3 – IAN AND DAVID Ian Gibson I'm a Service & Repair Engineer so I'll go out, service boilers and repair them as and when. November, December,...

THERE IS NEW EVIDENCE TONIGHT THAT TENSIONS BETWEEN THE CITIZENS OF AUSTIN AND AUSTIN POLICE MAY BE EASING. THE POLICE MONITOR'S REPORT FOR THE FIRST SIX MONTHS OF THIS YEAR IS OUT...AND...

Who is eBizDocs? At eBizDocs, we give you the tools you need to make your business better. Like eBizCloud, our document management solution. Get secure access to your files. Anytime. From anywhere. On...

Hi. Alan Stratton here from Cost Matters dot Com In recent years, I’ve observed a much needed trend toward better customer service and “Listening to the voice of the customer”. In general, I applaud...

The Library! A place of knowledge. A place of quiet. A place of books. Welcome back. I'm Jaki, your library tour guide and this is the second of four videos. In it we'll be discussing...

#WEGIVEANSWERS SAVINGS AND ECO-RESPONSIBILITY: ENERGY EFFICIENCY IN OUR INFRASTRUCTURES JAVIER DEL AGUA DIRECTOR OF INFRASTRUCTURES AND BUILDINGS As with the rest of the company, the infrastructures...