Hi I'm Rik Smith and I am an owner of Gateway Customer Solutions. At Gateway we provide consulting and vendor referral and support services to companies on a global basis. We specialize in...

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At 1st Mariner Mortgage, our sole purpose is to serve your mortgage needs. The way we see it, you are our business, and meeting the individual needs of you and your family is our focus every day....
Customer service is one of the most important aspects of the AV industry. By the end of this video, you’ll be able to explain the importance of customer service and how to create a positive customer...
At Portman Travel we are the largest UK independent travel management company. We've been in business servicing a broad spectrum of corporate customers for an excess of 50 years, we transact...
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My name is Bria Kaplan. I'm a customer care specialist with Iron Mountain. My job requires me to be on the phones with the customers. I am at a computer, I take orders for them whether it be...
Hello and welcome to City Edition The city of Bend's video news magazine I'm Justin Finestone. One of the busiest places in the City is the utility billing call center and and if...
The intuitive and completely web based manager interface is just one way Foniva Call Center Software simplifies agents management. Creating and working with agents through the manager is simple. Once...
In this section we're going to discuss some methods you can use in dealing with tough customers. I'm Pamela Unruh on behalf of Expert Village. Let's move onto a little bit more...
I'm going to try and disseminate some of the stuff that you've heard today. I hope you've enjoyed the sessions and they've been provocative and thought-provoking for...