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Hi, in this video we're going to take you through a few checks you can easily do before
calling the helpdesk if you're having problems with your BT phone line.
Making these quick checks could fix the problem straight away, saving you from having to call
us. They might also help you avoid paying any unnecessary engineer call-out charges.
Firstly it's really important to check that your setup or equipment isn't causing the
fault. Check that everything connected to the telephone socket is firmly plugged in.
Also check that itís properly connected to the mains electricity if necessary. If it
uses batteries, do they need changing?