Tip:
Highlight text to annotate it
X
There are three unresolved
knowledge issues that every leader
wants to resolve for their team.
The first is that knowledge silos
exist. Knowledge resides in the
heads of key team members and that
knowledge is often limited to only
benefitting those in a close
physical proximity around those
individuals- but unleashed, the
sharing of this knowledge would
raise the whole team's game.
The 2nd issue is the Groundhog Day
approach to resolving issues -- with
the same questions and problems
being asked and answered by
different people in the team, but
when these experiences aren't
shared, efforts are duplicated and
time is wasted.
And thirdly is the desire to
increase communication and
collaboration across the team, both
up and down, and peer to peer- to
increase that sense of team &
community. We solve these
challenges for our customers by
combining ground breaking
technology, services and unique
breakthrough processes.
The knowledge sharing programme is
split into 2 phases. In the first
phase, a 10 minute survey is run
from Fuse asking specific questions
on 'who do you go to' in the
company right now and 'who would
you like to go to'. For line
managers it's- what knowledge needs
to be shared and who has this
knowledge.
This allows us to build up a map of
who are the knowledge diamonds
within each team & what knowledge
needs to be captured, as well as
understanding the community's that
need to be setup.
The process of rapidly capturing
the seed content can be done
through a number of ways, either
through education of the knowledge
diamonds and showing them how to
use the rapid capture tools within
fuse to walk through their ideas,
concepts or procedures as they take
on the role of community managers.
Or if their time is really tight,
then Fusion will conduct rapid
interviews, turning simple audio
into polished knowledge video
assets within days & making that
available via fuse to everyone
within the team from anywhere at
anytime.
Phase 2 focuses on launch, culture
and changing habits and this is
where we hold the hands of our
customers, working with the
knowledge diamonds and leadership
to change the habits- that means
knowledge questions are answered
within fuse rather than methods
that lock knowledge exchanges
between 2 people.
This aspect of a programme is
always customised with a toolkit to
choose from including knowledge
competitions, visible leader
boards, events where key
contributors get public
recognition, leadership coaching &
continued access to our growing
experience and communities & best
practise education to empower
everyone to digitise their own
experience rapidly and quickly from
within Fuse.
So what does this look like at the
end? Well first there isn't an end,
learning and knowledge sharing is a
journey but for our customers that
are on this journey -- their experts
knowledge is fluid rather than
siloed, we have seen up to a 20%
productivity gain in these key
individuals as they are not being
asked the same questions over and
over and most importantly they are
now fully recognised for their
contribution to the business and
the team benefits as they are more
connected, more engaged and as a
rising tide carries all ships, so
does a team whose knowledge &
experience is now available to the
whole team.