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And now with six offices around the globe, we've got equipment in every time zone.
We can deliver next day, you know, outside of I think 5 countries, everywhere in the
world, and we've got techs in those countries that speak 25 languages.
NHR by far is the largest provider of new surplus and pre-owned networking
equipment.
We buy and sell networks.
And we can deliver overnight to every major market.
We help customers save money.
And we put the equipment through rigorous testing here.
Price performance, speed, flexibility, maintenance.
And this is what we do. This is what we do every day,
every week, every month.
And we've been doing this for 25 years straight.
Generally my lead time with Cisco direct was six to eight
weeks.
No one's as fast as us. We own the hardware. We have it.
Not only do we have it, but we have it in Santa Barbara, we
have it on the West Coast, we have it in Dallas, we have it
in Amsterdam, we have it in Singapore.
We've chosen these locations because we want to be able to
ship one day away from every major market.
We provide such a great service by answering to people
within a few minutes.
There's almost no bid or quote we couldn't provide I think
literally within a few minutes.
It's not a couple days to get a quote back and a couple
more days to process an order and another week to ship it.
It's out the door that day.
We have a verified lower failure rate on pre-owned equipment that has
been through our test facility than brand new out of the
box.
And it's not just lower, it's actually drastically lower.
We do sustained line rate load tests across every port.
Our failure rate's less than half of 1%, which is better
than if you bought it new, mostly because we test it so
thoroughly.
Come out if you have time. You can see the level of
testing we do. You can see that we have a Spirent
TestCenter.
One of the reasons other competitors don't use the Spirent
TestCenter is it's very expensive and it takes quite a bit
of knowledge with Cisco and with Spirent.
You know, when you open a box at 3:00 in the morning and you're
sitting in the middle of another country, it's nice to know
that you're not going to have to get on the phone and have
to try to solve a problem.
Just last week I shipped a very large order to a
very big customer, and the reason that they chose us,
outside of pricing and availability, was our engineering
support.
You're getting a completely configured chassis. All the
cards are installed. Everything is set to their
specifications, and they can just deploy it.
Yeah, we're one of the few in our space that configures,
tests, and does everything that a customer asks.
Because of the quality levels we're able to hit, we can
offer a standard warranty that's one of the best in the
business.
We do it within one or two days. It's fantastic service.
We also provide a services side of our business, which is
called NetSure.
NetSure is our premium support product that you can put on
any product in your network, and it's going to save you a
ton of money.
So they love us because we're low on price, we're
really good with technical support, and we have the next
business day replacement.
And I think in this day and age, yes, service is what's
important, but also cost is a big factor, and I think if
you compare apples to apples, NHR comes in at half the
cost.
Customers come back to NHR over and over because we focus all
of our processes on the customer.
We always come from the perspective of what's right for
the customer.
Put the choice back in the hands of the customer so that
they can manage their IT network their way.
Whatever it takes, whether it's a service or a
product, whether it's configuration or design, whether it's
shipping something or simply having a conversation in a
consultative way.
The better we understand what pressures they're facing, we've
got the flexibility here to take care of those things.
Much quicker than they could get it anywhere else, much
cheaper than they could get it anywhere else, with a much
more responsive service orientation than anyone else.
This company is about achieving excellence every day,
every deal, every customer, every time.