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Welcome to the demo of Gamooga Second Screen.
Gamooga Second Screen is a realtime support solution for e-commerce companies
to discover, understand and engage their customers in realtime.
We have setup a sample store fully integrated with Gamooga Second Screen
for the purpose of this demo.
In this demo
we will show you three major features of Gamooga Second Screen.
First is realtime events, second is the realtime screen mirror and third critical activity alerts.
This is the support agent's dashboard showing realtime events.
Realtime events are nothing but different activites that occur on your website.
We use these events to segregate your visitors into different event tables as per their
activity and more notably where they are in your purchase funnel.
You can also customize these events based on your products and visitor base.
In this video, our demo store has six visitors online.
"Started session" table shows you all the visitor sessions along with
the referrer, location of the visitor and other details
"Visited page" table shows you the pages being viewed
along with the URL and the title of the page.
"Searched" event shows you list of all the searches made on your website along
with the search term.
"Cart add" and "Cart remove" table show you the products being added and removed
to carts along with the product name and cost.
"Checkout" table shows you visitors checking out currently on your website
along with the total number of items and amount.
"Checkout error" table shows you all the visiotrs who are facing problems during checkout.
"Started session" and "Visited page" are provided by default.
All the other events are customized by us for the demo store.
Similarly you can add as many such events as required to your dashboard
to get deepest possible insights into your visitor activity.
Whenever there is activity on the website by any visitor
these event tables are updated in realtime to reflect the latest activity.
You can see that as one of the visitors searches for 'top', it instantly appears in
the 'searched' table.
As he is browsing through the website you can also see that the 'visited page' table
is updated in realtime according to his activity.
Now let me talk about the screen mirror functionality.
This functionality helps you view any of your customers' screen in realtime.
You can view all the mouse movements, mouse clicks, page navigations made by
the visior on your website in realtime.
The part with in the brown border is the visitor's screen. It shows exactly what
the visitor is viewing at the current moment.
The red pointer is the visitor's mouse. Any click is shown as a red circle around
the pointer.
Page navigations are also shown with a proper spinner.
All text typed in text boxes is also reflected at the agent.
Infact every interaction of the visitor is shown to all the agents in realtime.
Visitors can also initiate a chat session with the agent using the chat widget at
the bottom of the screen.
This functionality is highly useful in the situations when you need to quickly
understand your customers' problem and support them in realtime.
We see that one of our visitors has removed an item from cart.
So lets chat with him to understand if he requires any support in choosing a product.
The next and more important feature is the critical activity alerts.
These are alerts shown at the agents when ciritical events happen at the visitor.
Examples would be: cart abandonment, checkout form errors, payment gateway
issues, repeated search with no results, etc.
You can configure these alerts in our admin panel or using our API.
For demo purpose, we have configured an alert for checkout error greater than
5000 dollars.
Now let me make my cart value more than 5000 dollars and proceed to checkout.
Let me now do an invalid login with empty username and password.
You can see that a proactive chat immediately appears at the visitor and
simultaneously an alert is shown at the agent informing him about the checkout error.
Now the visitor and agent can engage in a chat session to resolve the issue.
That is all for this demo, hope you have found the product exciting.
We are currently in closed beta and you can use our product for free. Signup at
http://www.gsecondscreen.com/.
Thanks for watching.