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Biometrics in PBS Bank
Podkarpacki Bank Spółdzielczy was seeking a tool to improve the bank’s process of disbursement of social benefits
As a result of the analysis of solutions available on the market
Podkarpacki Bank chose biometrics as the service that will entirely meet our expectations
both in terms of safety and improvement of the process of disbursement of social benefits for clients
The implementation of the finger vein in Podkarpacki Bank Spółdzielczy was an absolute break-through for Polish e-banking
Firstly, this unprecedented, modern, effective and very safe technology has been implemented
Secondly, the bank won a new group of clients, who were not with a bank until now
and indeed did not use any widely understood banking services at all
One may say that the discussed move is a great success for the bank’s Management
both from the perspective of this bank – a cooperative bank - presenting itself as being in the avant-garde of modern solutions
and the perspective of winning very difficult clients
The PBS Bank project was a great success for Hitachi
because it was the first one utilizing biometrics for banking outside of Japan where our biometrics is commonly used
The project, because it was first, opened the banking market for us not only in Poland but also in other countries that expressed interest
they decided to implement our technology in their bank
The biometrics project at the PBS Bank was our first project outside of Japan
It was the first in Europe, so naturally we faced many challenges
The first challenge here was to implement our biometrics in ATMs outdoors
Together with our partner, Wincor Nixdorf we designed a special type of reader
that made it possible to implement our biometrics especially in ATMs outdoors
As we know, in Poland ATMs are mostly located outdoors
contrary to the situation in Japan where all ATMs are mounted inside a bank branch
That was the reason we had to do it and we succeeded
Because of that, biometrics can be used in Poland in ATMs outdoors
The other challenge was that the first recipients of biometrics at the PBS Bank were the [social] benefit recipients
We were trying to figure out how biometrics would function for them because it is a highly innovative technology
As we now know, contrary to our fears, it was a great success
and that’s why the PBS Bank was able to apply biometrics to other banking services
As at today, Podkarpacki Bank Spółdzielczy received three prestigious awards for the biometrics service
Projekt Roku 2010 (2010 Year’s Project) in the competition organized by the Polish Banks Association
Usługa najwyższej jakości (Highest quality service) in the Quality International Service
and the European medal in the services category, for the biometrics service as the best-quality service