Tip:
Highlight text to annotate it
X
One of the things we often see today and it’s very easy to put on a website or put on a
brochure, you know our company provides excellent service. I judge excellent service on whether
or not you actually get service once you’ve taken it up. We’re a company that prides
ourselves in actually doing what we say we’ll do. So therefore, we look for that from a
supplier as well and I’m pleased to say that Media Lightbox has been great from our
point of view. It does exactly what it says it’ll do, without any glitches and without
any difficulty. It’s easy to use, easy for us to upload to, easy for our clients to access.
It’s just an ideal solution for us.
I’m Hugh Marcus, a director of Asbestos Risk Management Services. We’re an asbestos
management company. Essentially what we provide is a service to architects, property owners,
large companies. We go round and investigate whether or not they’ve got any asbestos
on their premises and whether or not they need to do something about that. So, that’s
the service we provide that involves a lot of crawling around buildings, investigating
stuff in the dark usually. We produce a lot of quite technical reports; they contain a
lot of photographs and what you find in bigger projects are that inevitably, your reports
become quite large. Increasingly clients are looking for stuff fairly fast after you’ve
done your own site work and what we found was were burning off a lot of CDs and having
to put them in the post because the vast majority of the reports we produce are far too big
to be emailing to someone. We weren’t using any form of online storage before Media Lightbox.
I had investigated several other companies. Interestingly enough the others were charging
three or four time the cost of Media Lightbox. There service wasn’t anywhere near as good,
so, I was quite pleased when I stumbled over Media Lightbox one day on the internet, and
the service has been great. I think my favourite aspect of it is its simplicity. You know,
when I get a new client I can simply go onto the website, log-in, enter their details,
send them a link and, you know, within a few seconds, they have the capability then of
downloading whatever information I have let them see on the website, so, I mean, the simplicity
for me, is key because, although I’m, and my staff, are quite internet-savvy and quite
computer-savvy, a lot of our clients tend to be less-so, so what you find is if the
thing is too complicated then It’ll be ring you up and tell you they can’t use it. So
the simplicity is key for us. I’ll be quite happy to recommend Media Lightbox to other
companies. It’s been good for us. Indeed, in many ways I think it’s brought us some
new business because a lot of our competitors aren’t using a similar facility, so we find
clients come back to us because Media Lightbox gives us that extra wee string to our bow,
where we can give them access to information almost instantly as soon as we produce the
technical report.