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Hi, I’m Lance Fried, CEO of Hold-Free Networks, who’s putting a pretty face on customer service.
So if you think about the process today of getting customer service, pretty
painful. You have to search for and then dial an eight hundred number
go through a maze of questions, input data, then you get to wait on hold and listen
to elevator music. Not very dignified. We change all that. We develop
technology that we embed into the enterprises you do business with:
smart phone apps, your airlines, your banks, your hotels and the like, such that with
one or two button flicks in their smart phone app all that happens for you.
You get a little screen pop that says that they are going to call you back in three and a half minutes and
when that agent calls you back, they know not only who you are but the nature of
your inquiry. Maybe your cable TV went out, maybe you’re going to change your flight
because you’re stuck in a business meeting. whatever it may be, much more
dignified, no dialing, never wait on hold again.