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This is an introduction to the Client Connect program offered by IBM Rational Client Support.
After viewing this presentation, you will know how the Rational Client Connect program can help you understand several topics such as
downloading the software and retrieving license keys. You will also understand how to enroll with the Client Connect program and
receive live sessions with information about your own accounts.
As a new client of IBM Rational, you might have questions such as how to download software, where to get license keys, and how to report
a problem about your products. The Rational Client Connect Program is a client care program initiated by Rational Client Support to assist
those who are new to the IBM self-assist tools. The program provides public and personalized live sessions to demonstrate IBM
self-assist tools including: Passport Advantage Online, Rational License Key Center, IBM Support Portal, and IBM Service Request
The Rational Client Connect program can help you understand how to register and use Passport Advantage Online. You can use
Passport Advantage Online to download software, order media packs, and check proof of entitlement. You can access this site
using this URL.
This program can help you understand how to register and use the
Rational License Key Center. You can use the License Key Center to generate, manage, and re-host your license keys.
You can find the Rational License Key Center and additional information on how to register from these two URLs.
The Rational Client Connect program can help you understand how to use IBM Support Portal.
You can use IBM Support Portal to find information on your products such as
troubleshooting technotes and official documentation. You can access IBM Support Portal using this URL.
This program can help you understand how to register and use IBM Service Request.
You can use IBM Service Request to submit problems or questions to IBM Support teams. You can use IBM Service Request to manage
your service requests and view the reqest history. If you are an administrator for your account, you can also control the access to
IBM Service Request for your colleagues.
Here are links to where you can find IBM Support Portal and additional information on how to use it.
The IBM Service Request help section has usage information and “SR Helpdesk” can be
used for reporting problems with the tool.
If you would like to know more on how to obtain your software, licenses, and product
information with your own accounts, enroll with the Rational Client Connect program
to receive a live session using this link. Additionally, here are some helpful links with
information on the IBM self-assist features and options.
Thank you for watching.