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When a customer buys a product from us
that's just the beginning of our relationship. Our intention is to take
care of those customers for as long as they own that
product and exceed their expectations every time they have a need.
Clients who choose us for their office technology needs, particularly copiers and
printers,
simply because we do it all and we do it well - from on-site people based services
to managed print services, to telephony and IT managed services,
We've got a full-blown network operating center. We have built a very professional
and all-encompassing training organization. The people are excellent;
they are the experts on the devices and more importantly
they are trained to train. There's a big difference between sending a sales
representative out to a client
compared to somebody who's passionate and trained to make sure that you
understand the intricacies of the device and know how to maximize the use of that
investment.
Product training is important to our customers because that way they're getting
trained up front and know the ins and outs of the devices.
We have the best service organization
in this marketplace - bar none. We are
a full-scale training facility for service technicians for both Canon and
Konica Minolta. We really do believe that
no one manufacturer can be all things to all customers.
We do the research and pick and choose those partners that we think
are going to best represent the needs of our clients.
You know, quite honestly, it's the software solutions and professional services
people-based solutions that makes our solution more relevant to our customers.
In the future
the way the PC is going to go away; mobile devices are were it's at.
Loffler is creating a strategy to really work
with those mobile devices. We're really taking what is a four hundred and fifty
dollar piece of equipment
and we're enabling our knowledge workers and employees to be more productive.
Customers that we support
on a managed print services program have realized cost savings
up to thirty to forty percent, streamlined processes where they have reduced the number of
IT service calls. We can provide nationwide support, where in the past they've
had to deal with multiple vendors.
A very distinct advantage to being a locally owned and operated business
is that everything the customer needs
is here. It gives us the ability to communicate
with one another on the customer's behalf
in order to serve them better. Working with the people from Loffler has been
a great experience. They are really responsive,
easy to get in touch with, and they always jump on problems whenever we call in.
We have a world-class organization that helps our customers focus on their core
business
and allows us to help them run that core business more efficiently.