Tip:
Highlight text to annotate it
X
Customer uses twitter (plus keyword) to cite an interest in the ABC Company (which triggers the chat session)
Anana integrated Twitter STREAMING API delivers Tweet to Routing Strategy as a web- chat Interaction
Agent receives Toast popup (configured without auto-answer). Ringing event may be declined
New Chat Interaction is opened
Agent response is send to twitter streaming API
Tweet appears from ABC Company on the timeline
Customer responds...
Note Latency is MILLISECONDS! This is real end-to-end actual Performance!!