Tip:
Highlight text to annotate it
X
Aaron Gerraughty, Waxie Sanitary Supply, Vice President, MIS
We love the support we get from Infor. We’ve made our strategic changes
where needed to the products and it’s just worked out great for us. At the time
we didn’t have an e-commerce solution, they were very strong in e-commerce
and we’re one of the leaders now, doing a lot of business over the web and it’s
just a great product, great fit for our business. For us, one of the most important things is
stability. We get that with the iSeries; it’s always been the tried and true solution, it’s
one of the big reasons we went with Infor - A+, it just works. You don’t typically
need support but when you do, they’re getting on it. They’re as good
a support team as we’ve ever had. And the two, between IBM and Infor, you couldn’t
pick a better solution. One competitive edge that we’ve got is the
reliability, the support that IBM gives us. The support that Infor gives us is top
of the class, best of breed. Being there for customers 24/7, knowing you’re going
to get a delivery in an emergency, that’s part of the Waxie way. When the lights
go out in Southern California, we actually stay up and it’s part of the reason
why we are in IBM shop, that’s probably the reason why we’re an Infor shop
and it just works. It’s going to give us a much better ability
to compete with the non-traditional jan-san suppliers. The stability will always
be there, it also allow us to grow into other markets if we so chose.
The IBM Infor Alliance is a one-stop shop, I would start there, I would end there, I
won’t even look anywhere else.