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Over the Wire offers voice products ranging from SIP trunking and PRI replacements technologies
through to 13 and 1800 number hosting, video conferencing, and hosted PBXs. IP telephony
can be set up very quickly if there is compatible network infrastructure in place, in fact we
could set something up within a few hours or the next business day. While Voice Over
IP (VOIP) can be done over the internet, to give the best quality of service to our customers
we prefer a private network connection where we can guarantee the latency and jitter of
the network and we can own any problems that arise within the network. Customers using
internet based voice services typically find themselves in a situation where there's multiple
parties involved when there's problems and nobody wants to take ownership, so we believe
the best solution to that is to provide a reliable data network with voice on top of
it and own any problems that arise. We have experience staff with a long history of building
and operating carrier voice and data networks, giving us the expertise to find creative solutions
to technical problems. We've had a lot of feedback from customers saying that they appreciate
our attention to detail and personalised customer service. Over the Wire is a big enough company
to have a resilient network that spans the country, but size also allows us to flexible
and nimble and adapt to customers needs.