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hello and welcome to another video in a series of microsoft office three sixty
five technical support modules in the studio
i'll show you how to perform an administrator self-serve password reset
in microsoft office three sixty five
if you're an administrator and have forgotten your password
you can reset your own password
only administrators can reset their own password
to reset your password you must have previously provided an alternate email
address and mobile phone number
now so you have a proforma self-serve password reset
open windows internet explorer
and that the key to the microsoft office three sixty five sign in page
click forgot your password
click yes i am in office two sixty five administrator
you must be in office three sixty five administrator to complete the self-serve
password reset
if you are not an administrator you must contact your office three sixty five
administrator to have your password reset
click next
answer your you sir andy
double-check that you sir i d to ensure it was entered correctly
the system will not perform a check to ensure you enter the correct you sir i d
you will not receive an error message if there was a typo in the usa ready you
entered and you will not receive any e-mail with your password reset
instructions
enter the caps two characters display into the characters field
click next
in a few minutes and email will be sent to your alternate email address with
additional steps to complete your self-serve password reset
we decry brosser session opened while you wait for the email
you must use the same brasser session during the entire self-serve password
reset process
the self-serve password reset process will turn up after ten minutes from the
time the password reset you know was sent to you
you must complete the next steps immediately after receiving the password
reset email
if the password reset process turns out
you must restart the process pic looking for dot your password on the microsoft
office three sixty five sign in page
click the reset your password now link listed in the password reset email
after clicking the link around them security code is off the medically sent
via awsome as text message to your mobile phone number
the awsome as text message will look something like the text currently
displayed on the screen
and to the security code that you received into the security code field
click next
answer a new password
we highly recommend that you use a combination of uppercase
and lower case characters
numbers and symbols first-run passport
confirm your new password by entering a second time
click finish
a message will display on the screen confirming your password has been reset
sign into the microsoft office three sixty five portal using your new
password
this completes the self-serve password reset process for microsoft office three
sixty five administrators
referred to the following troubleshooting microsoft knowledge base
articles
if you're experiencing issues with the administrator self-serve password reset
process
also
referred to the following microsoft office three sixty five community blog
post to your trouble shooting video for the administrator self-serve password
reset process
in this video
we looked at how to reset your own administrator password in microsoft
office two sixty five
thank you for watching this video and i hope that you found it helpful