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Icon's award winning, Customer Communications Management solution delivers up to 16 times
return on investment in just three years. 'Sounds too good to be true doesn't it?
But take a look at this... a report produced by leading independent consultants, Forrester...
"Companies spend millions of dollars managing customer correspondences.
Evaluating the Return on Investment of correspondence management proves that organizations can realize
a return within a year by optimizing content production, consolidating vendors and systems,
and reducing paper usage. This ability to realize a return on investment helps make
customer communications management software a good investment despite poor economic conditions"
There are just too many uses and benefits of Icon solutions to mention here - and there
will be some that are unique to the Insurance sector.
With over 50 European success stories to its credit, Icon has proved itself one of the
leading providers of advanced CCM solutions .............. and is well qualified to illustrate
the benefits you can expect in your role... The role of IT and of the CIO is changing
as the strategic influence of both continues to grow. A Harvey Nash study concluded that
their CEO's priority was to "make money from technology rather than save money".
And Strategic Priorities for CIOs in 2012/13 are:
- Improving speed to market for new products & services
- Mobile commerce and Digital media - Supporting Re-structuring and Acquisitions
IT leaders realise that next generation user interfaces, technology convergence and personalisation
offer unparalleled opportunities for new applications over more channels at greater speed.
Yet 73% of IT spend is typically Maintenance as CIOs are still challenged to demonstrate
the value of IT and provide the innovation demanded by both customers and the CEO.
Fortunately, in the Customer Communications space, the historic lock-in of proprietary
systems and lack of standard formats has given way to new software solutions based on open
standards. This has enabled a revolution in document and content exchange between systems.
Through specialising only in this space for over a decade, Icon have built a market leading
suite enabling organisations to take advantage of:
- a unified, customer-centric approach to the management and sharing of all documents
across all media (such as web forms, letters and e-documents across smart phones, tablets
and print) - straightforward document template creation
and administration that minimises the IT input, whilst enabling business staff to create the
documents with the appropriate level of personalization - massively scalable bulk document technology
that can format over 1 million documents an hour and native ability to support specialised
batch print capabilities - ease of integration and open architecture
with powerful multi-channel capabilities - opportunities to simplify and enhance customer
communications and processes for innovation, responsiveness, savings and growth.
There are just too many uses and benefits of Icon solutions to mention here - and there
will be some that are unique to the Insurance sector.
However we can group the economic benefits for all sectors into 4 headline areas:
- Cost savings - Improved customer service
- Increased content efficiency - Reduced compliance risk.
Evaluating the impact of strategic enterprise technology and complementary process change
is a sophisticated task, particularly if the full benefits are to be realized. Icon can
guide you through options, evaluations and ROI analysis to establish the scope, size
of savings and transformational improvements your organisation can expect.
By working with Icon you will be joining some of the most forward thinking and dynamic businesses
in Europe and indeed, around the world. If you would like to explore to transform
your Customer Communications and deliver an exceptional return for your business, seize
the initiative and contact Icon today.