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My name is Lesley Neary.
I am head of Performance Intelligence at Liverpool Community Health NHS Trust.
Our business intelligence and data warehouse solution is called Opera.
And Opera stands for Organizational Performance Electronic Reporting Application.
From the initial design I think the end product came about really, really quickly
and that was as a result of me being able to use annotative features.
I think we use the application as part of the development
so that really helped. And those whole process is really nice and quick. From design to
implementation took us about two months.
It's very quick to develop on.
Our Opera Mobile using MicroStrategy has been really well received from front-line staff to board members.
The benefit for the board is they get the
assurance. They don't have to wait for the board meeting to have the papers.
You know it's there, available in their own time.
They can drill down and they're prepared to ask the right questions.
We do want to promote the sustainability agenda so
to be able to reduce on our printing costs
the amount of paper that we use. It was fantastic that we could email one pack but
they can have all the information at their fingertips. It's not just information that's
given to you in a passive way, but you can work with it.
One of the things I'm really keen to do is to get that linkage from
information that's reported to the board right through to front-line so that
people can see their contributions to achieving organizational objectives.
We have 60 services across 100 sites. 3500 staff.
At LCH we're using transactional services to capture
real time patient experience feedback.
We're moving towards having
mobile information for all of our clinical staff.
It will enable the mobile device to become just a part of the tools or equipment, so
them having the right information at the right time
in the right format will improve the clinical quality they provide to patients
and avoid them coming back to a base to upload them onto a fixed computer.
Having the app completely fits in with our mobile working.
Nearly all of our clinicians now have some sort of mobile device
and it is about saving time, so that they can look after patients
and spend more time face to face with patients. And the app just adds to that.
So I've presented this application at a number of conferences
and I've shown it to colleagues across the NHS and outside the NHS as well.
Lots of feedback is really positive. A lot of organizations have never seen anything quite as
intuitive. I'm just really proud of the Opera mobile
development. Not only does it look good, it works fantastically well.
Just for the board
we recognize that we have less than a one year payback in terms of the amount of paper
and the amount of time that we had compared to the cost of
running the mobile devices. When we've looked at
developing mobile devices across our whole organization
we're looking at paybacks of less than three years.
Our technology, innovation, and intelligence strategy
puts information at the heart of decision making. And Opera Mobile allows this to happen.