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Hello. My name is John and this call is from Windows Service Department. OK. Sir, actually
your computer, Windows is continuously sending errors and warnings messages to our servers
and saying that your computer is infected. ***Garbled speech*** Viruses ***Garbled speech***
I'm sorry, I can barely hear you. I'm saying sir we just here to help you out to show you
the error... Can you speak a little louder? I can't hear you. Give me one moment. Hello?
Sir we are calling from Windows Department and calling about your computer. Ok. And we
are here to inform you that your computer is sending errors and warnings reports to
our server and your computer is infected with viruses. That's why we are giving you a call.
Ok. Sir, also all those errors, warnings, and viruses which are affecting the Windows. So
are you able to go and start your computer? Ok. Got it? Hello? Yes. Are you in front of
your computer? Yes I am. Alright. Your computer is on sir? Uh, yes it is. Pardon? Yes, it
is. Alright. Can you click on the start button on the bottom left side of the screen?
I'm sorry before we begin. How, uh, what company are you with again? Sir, can you see the start
button on the bottom left side of the screen? I'm sorry before we begin. Uh, what company
did you say you're from again? Service Department and we are certified engineers of Microsoft
Technical Solutions. Is um.. how can I verify that you're actually from Microsoft? Pardon
me? How do I know that you're from Microsoft? Sir, I told you that our company is **Something**
Technology Solutions and that we are certified engineers of Microsoft. What's the name of
your company again? **Something** Contract Technical Solutions. Ok.
And what did you say my computer was doing? Sir, it's sending some kind of error and warning reports to
our server. And how do you know it's from my computer? Sir, I can show all those stuff
to you sir. And how will you show that to me? Sir, right now I can send you some instructions
and follow those instructions then you can see all the errors and warnings on your screen.
Can you verify my IP address? Sure. What is my current IP address? Your IP address is
192.168.1.138. That's incorrect. That's a private IP address. That's your IP address
sir. That's a private IP address, that is not a routable through a public Internet.