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Icon's award winning, Customer Communications Management solution delivers up to 16 times
return on investment in just three years. 'Sounds too good to be true doesn't it?
But take a look at this... a report produced by leading independent consultants, Forrester...
"Companies spend millions of dollars managing customer correspondences.
Evaluating the Return on Investment of correspondence management proves that organizations can realize
a return within a year by optimizing content production, consolidating vendors and systems,
and reducing paper usage. This ability to realize a return on investment helps make
customer communications management software a good investment despite poor economic conditions"
Increasing value and serving customers better in the Banking sector has its own unique customer
communication challenges of course.... With over 50 European success stories to its
credit, Icon has proved itself one of the leading providers of advanced CCM solutions
.............. and is well qualified to illustrate the benefits you can expect in your role...
Management of customer correspondence is a core area of Enterprise Operations that can
yield dramatic reductions in cost, as well as huge improvements in service & control
-- vital in a world increasingly empowered by the mobile internet, yet challenged by
security, legal and compliance issues. Gartner projects that 90% of corporations
will be providing information to customers on mobile devices by 2014. That means greater
personalisation, but also more self-service. And just as internal Paper transactions moved
to PC's, 33% of organisations expect over half their employees to use Tablets for form
filling within 5 years -- up 15 times from 2% in 2012.
This is partially why 'focusing on enterprise Customer Correspondence Management' is something
that industry analysts believe can bring large returns on investment very quickly.
Discovering the costs of document creation and output management across an entire enterprise
is often difficult. A typical enterprise uses at least 6 different systems across multiple
channels, brands and languages. Yet therein presents a consolidation opportunity
-- one which Icon's best-of-breed software is ideally suited to.
There are also significant opportunities in process simplification and customer responsiveness;
but establishing a repeatable, cost-effective and common approach will require new disciplines.
To fully exploit the benefits, seeking advice on information management best practices will
assist in identifying and mitigating risks throughout the project and beyond.
Operations Directors engage Icon Solutions to:
- Discover how to consolidate multiple document systems into a single, intelligent system
enabling flexible processes - Empower paper replacement strategies
- Drive down the costs of creating and delivering all document types
- Personalise a new generation of mobile electronic communications
- Improve document control and compliance - Baseline to enable costs and ROI opportunities
to be clearly understood. There are just too many uses and benefits
of Icon solutions to mention here - and there will be some that are unique to the Banking
sector. However we can group the economic benefits
for all sectors into 4 headline areas: - Cost savings
- Improved customer service - Increased content efficiency
- Reduced compliance risk. Evaluating the impact of strategic enterprise
technology and complementary process change is a sophisticated task, particularly if the
full benefits are to be realized. Icon can guide you through options, evaluations and
ROI analysis to establish the scope, size of savings and transformational improvements
your organisation can expect. By working with Icon you will be joining some
of the most forward thinking and dynamic businesses in Europe and indeed, around the world.
If you would like to explore to transform your Customer Communications and deliver an
exceptional return for your business, seize the initiative and contact Icon today.