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Well, it was obvious to me and to others, anytime you talk to
anyone using any CRM system, they weren't happy with it.
Even my own old product Act!, I stopped using it in 2006.
They re-wrote it in 2005 and, in my opinion, lost the very
essence of what was Act!.
So I stopped using it and looked around at all the
various products that were available.
And I thought they were all terrible.
They were nothing that I would use on a daily basis.
So I ended up just using what I think is the number one
contact manager, the number one CRM system, which is
Outlook and Gmail.
I mean, if that's the best that the industry can do,
there had to be a way to do something much, much better.