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OSG are a broad-based managed service provider to the insurance and financial services industry.
We probably manage around 65,000 claims a year, of which approximately 50 per cent of
those claims would be property-related claims.
What sets OSG apart from the rest of the industry is we look at what the problems are in the
market and what the problems are that our clients need to solve and we try to provide
solutions.
Our clients are under pressure to deliver better service at a more cost effective basis
to their customers, and we must back up that expectation.
OSG looked at a number of requirements in terms of new estimating needs. That was really
driven by the necessity of controlling and reducing average claim costs, improving the
customer service that we were providing, and ensuring that we had additional transparency
around how claims adjustment was reached.
Xactimate provides the best platform that we could find that delivers to those objectives.
As a company, we’ve adopted a standardized approach in how we actually produce our estimates,
and Xactimate is at the forefront of that.
Xactimate is relatively easy to learn, particularly if you have a background in engineering or
computer-aided design. Even if you don’t, it’s still quite easy to learn, couple of
days training and you’d be flying.
Xactimate meets the needs of OSG and the Irish market by being able to produce a comprehensive
and transparent estimate. It enables control of the costs that are applied to that estimate
and the specifications adopted, and there are clear visuals and transparency for all
involved.
The Xactimate features that I find are most beneficial to my work are obviously the sketch
tool along with the estimating tool.
XactAnalysis is also a key feature for us. It enables us to track activity and performance
amongst our adjusters and also look at how variances and how claims spend might be arising
over a period of time.
This means that everything is a lot quicker and the claims life cycle is speeded up.
The benefits we’ve seen from Xactimate are tighter control over the claims cost, reduce
of average claims cost, we are seeing reduced file lifecycles, and, basically, the customer
experience is significantly better.
Xactimate provides information. It provides clarity. It provides consistency around the
core property claims area in which we are delivering services.
In essence, it going to allow us to manage our business better.