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Hi, I'm Chris Fridley, vice president of mindSHIFT's Network Operations Center, or NOC. On a daily
basis, we proactively monitor and manage thousands of severs, network devices and services around
the clock from this centralized operations center in the United States. With the need
to respond and remediate alerts in near real-time growing, as well as the need to monitor more
devices and services, we rely on best of breed solutions to both proactively monitor and
resolve our customer's issues and automate our server maintenance and management processes.
Our NOC is trained to escalate problems with our vendors and partners when necessary and
coordinate with our regional operations teams when a local presence is required to address
our customer's needs.