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'Keep Me Posted' is a campaign to protect customer choice.
It's about having your say on how you want to receive bank statements, bills and letters.
We believe it's every consumer's right to choose how banks, utility companies and other service providers contact them
Increasingly, businesses are denying their customers this choice, and we don't think that's right.
Neither do the majority of Britons. Independent research tells us that eighty four per cent of the country
wants a choice as to how businesses communicate with them. It's time to take a stand
Increasingly, paper statements are being withdrawn without consumer approval.
Less than a quarter of banks clearly ask their customers how they wish to receive statements.
Many utility companies offer discounts to those who go without paper bills.
Customers should not be financially penalised due to their choice.
If we don't make that clear now, soon we could have no choice at all.
There are many ways that this could affect consumers.
Firstly, it restricts those without internet access or the required digital skills.
Current figures show that 16 million UK adults don't have basic online skills.
Patchy rural broadband means that sixty one per cent of people in rural communities prefer to receive paper statements.
Certain groups of people like the elderly or disabled (approximately twenty per cent of the population) need help accessing online services.
Another issue is that it could lead to financial difficulties.
Over forty per cent of Britons worry that without paper statements, they could miss a bill payment.
Two out of five don't know what their bank balance is without paper statements,
and four out of five people are more likely to read statements if they are available both by post and online.
Without access to paper statements, forty four per cent of people worry that their records would be incomplete.
That's why more and more people are saying 'Keep Me Posted'.