Tip:
Highlight text to annotate it
X
Tip number eight: His and Hers
Everyone is different and it's important to keep this in mind
when serving your customers.
You might like to ask your customers if they have any requirements
when using your products or services.
This gives the customer a sense of being valued
and gives you and your staff
time to prepare to meet their needs.
If a request seems difficult,
or requires specialist knowledge or equipment,
check the Be. Accessible website for possible solutions.
As a general rule, it's always best to approach a customer
from the side or the front.
A hearing impaired person
may not hear you if you are standing behind them.
Another tip is putting in a visual fire alarm for your deaf customers,
to make sure they are safe in an emergency.
Just remember, everyone is different,
so understanding your customers needs
will ensure a better experience for everyone.