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All right, guys, let's do this.
I can take only one order at a time!
NARRATOR: The nation's top franchise employees
are in a competition of a lifetime.
Are you seriously kidding me?
And they don't even know it.
Will you please help me find my phone?
NARRATOR: All they have to do...
Give her the diaper bag.
Do you mind throwing this out for me?
...is survive the worst shift of their lives.
Why do you keep ignoring me, man?
Professional actors will put them to the test.
This is an outrage!
Shh, shh, shh.
No, don't shush me.
W-T-F.
NARRATOR: And hidden cameras will capture the mayhem
Get off of me, dude!
...while their CEO watches...
Ri-dic-u-lous.
NARRATOR: ...to see who deserves to win their very own franchise.
This is "Giving You the Business."
I'm Walter Bond, and from this secret control room,
I'll be directing all the trials
that will test our four unsuspecting employees.
All their reactions will be caught on hidden cameras.
Also watching is the CEO of La Prep, John Essaris,
who has expanded this family-owned business
across North America.
ESSARIS: I've been in the food business my entire life.
My dad was in the business, I'm in the business,
and probably my kids will be in the business.
Hi.
BOND: Four employees think they're here
to take part in a corporate video.
Hello.
Nice to meet you.
And each will manage a store for one single day.
NARRATOR: Each of these employees has been handpicked by John,
who will make the final decision.
Vincent is a true family man in every sense of the word.
My dad passed away when I was 18 years old,
and I was alone with my mom and my brother.
It was very hard for me.
That's why I will do anything for my kids.
I am tender with my kids, you know?
I am the best dad in the world! [ Laughs ]
Right here.
Laura was able to turn her life around.
Life was, like, partying, drinking,
going out with my friends.
NARRATOR: But then at 18, Laura found out she was pregnant.
I had to become an adult overnight.
My daughter was the reason that I needed to grow up
and raise her and set a good example for her.
NARRATOR: Seasoned pro Nenos has also come a long way to join La Prep.
ESSARIS: Nenos came to this country to pursue the American Dream.
NENOS: I left Iraq because it was better for my family.
For me as a Christian in that country, I had to leave.
I came to this beautiful country,
land of opportunity for me, so never went back.
I have four beautiful girls.
My kids are my world,
and my wife, she's my world and my life.
MAN: The Bruce Springsteen, right?
NARRATOR: And finally, single girl Kim,
who's forging a new path.
KIM: I was selling time-shares in Mexico,
but when the economy had done a big shift
and tourism had dropped over 40%,
I had to come back home.
Kim's one tough cookie.
I know at the age of 41,
living in your parents' basement can't be easy.
KIM: I work a crazy amount of hours every week,
but I am saving money to purchase a home.
NARRATOR: Now it's time to make one of these people's dreams come true.
Okay. Ready, seven?
Well, I've got...
First up, our actor
treats our candidates like managers --
office managers, that is.
I've got three interviews today, and I've got no time.
Could I get a glass of water, please? Yeah, yeah.
I'm running a business here. I can't --
No, I don't care if he's a cheapskate.
I need the money.
Could I please get some ice in that?
Lindsey, louder. We need you to really get her attention.
Smash on the table.
We should be getting paid. Like, this is ridiculous.
What I need from you is to stop talking and to listen.
No, I don't have time for that.
I can't -- I can't...
Pardon?
Yeah, no problem. I'll keep it down. Yeah. Sorry.
Thatagirl.
Kim just put her foot down. I like it.
No, don't give me excuses, give me results.
No. You understand what I'm saying.
No, you need to listen to me.
I don't want to hear you talking.
Ah, Vincent.
How should Vincent have handled that?
He should take initiative.
Do I make myself clear?
No, listen to me. Do I make myself clear?
That's all I need. Thank you.
[ Sighs ]
Yeah, no problem. I'm just in the middle of business.
Yeah, yeah.
No problem.
Good stuff, Nenos.
That's not even possible.
That's not even possible.
No, that's ridiculous.
Ri-dic-u-lous.
Do you understand that?
ESSARIS: Oh, Laura.
It seemed that, you know,
she was trying to work around him,
and she shouldn't have.
Excuse me. I have to go to the washroom.
If it rings, I really need you to pick it up
because there's no signal in there.
Please. I'll be right back.
Can you just take a message for me if it rings?
Absolutely.
I need someone to pick it up. Thank you so much.
I'm so sorry.
I can't open it.
Hands aren't free. Sorry, sir.
Thank you so much. I appreciate it.
Excuse me, excuse me.
Oh, I'm sorry.
I just really got to grab the washroom.
Just answer it for me, though.
Please answer it. Thank you.
[ Ringing ]
WOMAN: I know.
[ Ringing continues ]
All right, let's send in Mandy for the job interview.
Hello.
Hi, there.
How are you?
Hi. Good, good.
Checking in for my interview with Mr. Robinson.
I'm sorry?
I'm checking in for my interview with Mr. Robinson.
He told me to come up here and check in.
I don't know Mr. Robinson.
I'm here to see Mr. Robinson.
He told me to check in with the receptionist.
I'm not sure who that is. I'm sorry.
Okay, sorry. I have an interview at 11:45.
Okay, I still don't know who Mr. Robinson is.
Okay, he told me just to check in here.
MANDY: This is his office, so, um...
Yeah, I'm not sure who this person is.
Are you the receptionist? He just told me to check in.
No, no. I'm the manager here.
I have a 12:45.
You can sit and wait, my friend.
Hi, there. I'm here to see Mr. Robinson.
Uh, I think he's just in the bathroom.
Oh, okay, great.
Do I look okay? Does this look okay?
You look amazing.
Thank you, thank you.
I look professional, though? I look professional?
You know, this button here, this one here?
This one here?
This one there.
Just do it up?
Do it up.
Okay, great.
Nicer, you know.
Oh, yes.
And don't be nervous.
[ Laughs ] Now she's more professional.
Do you think I could order some tea?
This is him right here. Mr. Robinson?
This says six missed calls.
I apologize. I was serving customers.
I didn't hear your phone ring.
But I asked you to answer the phone.
You didn't hear the phone ring?
You don't have to apologize, Laura.
Did it ring?
I'm sorry, it did.
What did they say?
I didn't answer it.
You didn't answer it?
No, I'm no one's secretary, so I'm sorry.
You didn't answer it?
[ Laughs ] I expected a line like that from Nenos.
I can't deal with that phone fiasco again.
It rang six times.
I'm just not your receptionist, that's all.
Pardon me?
I'm not your receptionist.
Finally. It took her a while,
and I wish she would have said that earlier.
You could just make sure
that I could have this reserved tomorrow.
Well, I got a glass of water.
Well said, Nenos.
Where's my phone?
Just one minute, please.
Where -- I...
Here's the phone.
Oh, did it ring? Did they call?
Next time answer the phone, please. Thank you.
NARRATOR: Laura was slow to manage the disruptive guest,
but finally set boundaries,
while Vincent allowed the customer to bully him.
Nenos kept his cool and demanded the customer respect the space.
And Kim managed to keep the customer under control
from the get-go.
Coming up, history lovers...
[ British accent ] And we have some artisan breads
that will date back to 8000 B.C.
Yoga lovers...
She's very flexible.
Om...
Om...
And a pair of lovers...
Go sit down with your girlfriend, please.
...take a bite out of our employees' patience.
Could you please stop chewing?
Stop chewing.
And later...
Only one of you
can win this opportunity of a lifetime.
Okay, guys. Send in our bad employee.
NARRATOR: Time to find out how these candidates deal with staff.
Say hello to the new employee.
Hi.
NENOS: How are you?
Good. How are you today?
You are...?
I'm Lance.
Lance, how are you?
Good. Nice to meet you.
No, I don't want to kiss you. That's not what you want, is it?
No, no.
I didn't know it's that kind of place.
Are you the manager?
Yes.
You are?
Yes.
I want to -- I want to be a manager, actually.
Oh, wow.
Yeah, that's one of my dreams.
I'm hoping to be a manager by the end of today.
[ Laughs ]
I'm hoping you're gonna teach me the ropes and show me how to do it.
Yeah, but you're not gonna be ready after one day.
You don't think?
[ Chuckling ] Well said, Vincent.
Thank you for coming into L.A. Prep today.
Welcome to L.A. Prep.
Welcome to L.A. prep.
Welcome to L.A. prep.
When is he gonna correct this guy?
Welcome to L.A. Prep.
La Prep. That's what we call it -- La Prep.
Thatagirl, Laura.
That's what I meant.
Welcome to L.A. Prep.
I mean -- I mean La Prep, La Prep.
At Christmastime, you guys should do a jingle like,
♪ Fa la la la la la la La...Prep. ♪
[ Laughs ]
Right?
Yeah, hey?
Laura's real cheery with customers, which is great,
but she should be a little less cheery with Lance.
I like your shirt.
That's a nice shirt, nice belt buckle
that you have there.
Thank you.
I'm sorry. Flavor?
Can we give her a free coffee?
Not today.
I think a medium roast.
Maybe on my break, I'll come and join you.
[ Chuckles ] Wow.
If I were Kim, maybe I would have grabbed Lance
and shut it down.
All right, send in the yoga girls now.
NARRATOR: Let's see how flexible our candidates are
when they're stretched to the limit.
Hey, ladies. Eating here or are you taking it away?
Um...
Um...
Oh, so inspiring.
Om...
Om...
We'll take it to go.
Yeah, we'll take it to go.
I'll get the other salad...
Ah...
I need turkey basil.
Well, maybe we can put some vegetables --
Hi. How are you guys today?
Hey.
Can I help you? Can I help you guys?
Okay, Nenos, help us here.
Lance, why don't you take your food, buddy,
go sit down and eat, please.
Don't talk when your mouth is full.
[ Laughs ] "When your mouth is full." Oh, my.
Lots of healthy food here.
We've decided, if it's possible,
if we can get the Canadian pea soup?
Sure. Whatever you wish. No problem.
So, one soup. That will be great.
I can't believe how much better you're at that right now.
[ Laughs ]
Just be careful -- my windows.
Okay, sorry.
Vincent, we're okay. [ Laughs ]
I'm thinking, I'm thinking, I'm thinking...
She's just gonna let her put her foot on the counter.
Laura, please say something.
It's really good.
What kind of oil would you say?
Just olive oil.
All right.
I think we'll split the tomato salad,
and then we'll get the hot water, like the biggest.
So you want two?
Laura, whenever you're ready, say something.
Ahh.
And this is to go, I think.
To go?
Yeah.
Can you just stretch on that?
Just 'cause customers see that on the food.
Oh, I'm sorry.
Thank you.
How many calories would you say are in the soups?
We don't have a guide, so I really couldn't tell you.
So you wouldn't have any idea?
Hmm. [ Sighs ]
So, okay. What kind of soups --
Do you mind?
Oh, my God. Sorry, sorry.
You need to keep your feet down. Thank you.
Kim stopped everything right from the start -- kicked in the butt.
Ohh.
That feels good.
Make sure you breathe, girl.
I can't believe how much better you're getting at this.
This is awesome, girl.
It's good for your brain, too,
just to hang out upside down for a while.
Are you keeping your back a little loose?
[ Chuckling ] This feels really good.
Oh, that's not right.
WOMAN: Crazy walking to try to...
No problem.
Could we get two hot waters? Is that possible?
Whoop, whoop! Whoop, whoop! Whoop, whoop!
NENOS: Don't break her leg.
I won't. She's very flexible.
You know what?
So, like...
Thank you.
Just do it -- if you want to do it, just do it there
'cause I'm scared, like, this glass.
Okay.
[ Breathes deeply ]
Diana, tell him to chant with us.
Oh, do it with us. It feels so good.
You should just do it with us.
Do one with us.
[ Chanting indistinctly ]
Ah...
Try it, try it. You'll love it.
Try it. I swear to God. It'll make you feel so good.
Good answer, Vincent.
WOMAN: Okay, do a chant with us. Just one.
Laura, are we going there?
Okay. Okay, deep breath in.
[ Breathes deeply ]
We're going there.
Om...
Om...
Really?
Learning it.
Right.
Now I'm lost for words.
Sha...
What should she have done there?
She should have shut them down right away
and just say that I'm working and I don't have time for this.
Did you see her aura change color?
I did.
NARRATOR: Nenos managed to rein the girls in,
but not before it got out of hand.
Laura was slow to address
the health and safety concerns posed by the girls,
whereas Kim showed leadership
and shut down these antics right away,
and Vincent kept them under control
and still managed to give them friendly service.
I'm just doing a sketch.
Could you just, like, stay still for a second?
I'm not bothering her.
Our employees will have to draw the line.
I'm gonna have to ask that you move along.
I like your curly hair.
You're doing something that she didn't say, "Okay."
I mean --
Please.
All right, just stop chewing.
NARRATOR: Now back to our bad employee,
who's doing his best to break our candidates.
Can I, um, have a cup of coffee at all?
No, I think that you can probably have a coffee
when you have your break.
When is my break?
Um...
I would say at lunchtime.
You would have a break at lunch.
You can have something to eat and drink then.
That would -- that would be lunch, not a break, right?
Well, but you came into work late,
so it's gonna be lunch in about an hour.
Kim took control of this challenge right away.
Is it possible to get a coffee?
Yeah, sure. Coffee's just over here.
How about a muffin?
I'm not sure.
I didn't have breakfast this morning.
I think you just got to keep your coffee in the back.
Can I have a muffin?
Can I have a coffee?
Uh, we wait a little bit. We just come.
You ever stray from the path... like a wolf, you know?
Have you had a coffee break?
No.
You want to have a coffee?
Yeah.
Perfect.
Just go outside because we're not supposed to drink and eat here.
Oh.
We're not supposed to drink and eat.
Do you want me to help the customers?
Are these sandwiches all made fresh daily?
ESSARIS: Now things are getting a little out of control.
[ Laughs ] Vincent, where are we?
I should have eaten breakfast today, Vincent.
[ Crunches ]
Sorry about that, sir.
[ Garbled ] We have blueberry muffins.
I'm good right now.
Fruit salad?
We have cranberry muffins here.
Thank you very much.
Vincent allowed Lance to eat behind the counter,
which is a big no-no in our business.
...something.
Hey.
Still have a coffee.
Hi. How are you?
I like medium roast, too.
Cream and sugar if you like.
[ Breathing heavily ] Ahh...
Here you go, brother.
Give me a second, okay?
Okay. Okay, okay.
Have your coffee.
I'm really sorry.
Yeah, please don't do it.
You want to be a manager, listen, learn.
I'm sorry.
Please.
How did Nenos handle the situation, in your opinion?
I found it interesting that Nenos was the only manager
worried about Lance, and I found that commendable.
WOMAN: Let's send Danny in.
Five. Take Five.
NARRATOR: Now it's time to see if each of these candidates
can find an artful way to handle a pushy customer.
Do you like art?
I love art.
Do you love art?
I love food.
You love food and art?
Can I borrow a few bananas, like, put them on the counter?
Have you ever heard of, like, a still life?
Like this? What?
Sorry.
Yes, brother?
I'm just, like, working on an art project.
I'm just doing sketches.
Yeah, could you maybe pose for me, like --
I'm busy, buddy. I have customers.
Yeah, could you maybe pose for me,
like, right just in the background?
No, I can't pose.
MAN: Are you sure you can't pose for like one second?
No, I'm training.
Yeah, could you just, like, pose for a second?
Yeah, you just got to stay there for one sec.
Smile.
[ Laughs ]
You have a beautiful smile.
Thank you.
ESSARIS: Being accommodating to the customer was fine,
but not in those circumstances.
NARRATOR: Well, if the staff aren't going to pose,
maybe the customers will.
Could you just, like, stay still for a second?
Just -- Yeah, that -- That's perfect.
That's perfect.
I'm just doing a sketch. I'm working on my art project.
Sorry, could you just -- Please, just...
Please. I'm just asking you.
Laura, where are you?
Just, like, stay still for one second, please.
I'm just asking you. Just stop chewing.
I can't even -- 'cause the chewing is too much.
Could you please stop chewing? Could you please --
I'm sorry, I need to get this, please.
I'm -- Just I'm working on --
She never said that.
Okay, I'll be quiet as a church mouse.
He's still doing his sketching.
Just look like -- Sorry. Could you please stay still?
Just, like, can you just wait two minutes to eat the bagel?
Laura is a very accommodating individual.
Unfortunately, she doesn't know when to shut down the moment.
Sorry, sorry. Could you just...?
He's an artist.
I told her to stop eating.
I just need her to stand still for like two minutes.
I'm an artist. Just, like, I'm not bothering her.
Can you maybe tilt your chair like five degrees to the right?
It's just it's so hard to get good subjects.
Well, he finally took initiative of the moment.
Could you just, like, stay still for a second?
[ Marker scratching ]
I like your curly hair.
A real Picasso, isn't he? [ Chuckles ]
That's good for...
Hi. [ Chuckles ]
NENOS: Hi.
I'm just working on my art project.
Yeah, but did you ask her?
Yeah, I asked her if it was okay.
It's okay with you?
I'm not taking her picture.
It's not like I'm stealing her soul.
I'm just, you know...
I know, but you're doing something
which she didn't say, "Okay."
I mean, it's totally non-threatening.
I'm like, I'm just...
I wouldn't do that.
You know what? Please.
Are you sure?
Positive.
See, this thing here, you should do outside.
That's it -- with the arm, move them away slowly.
But could I do it from over here?
I could look at them from over here?
No, I don't think so.
Well done, Nenos. Well done. [ Chuckles ]
Sorry, could you just stop writing, please,
for one -- one minute?
Just, it's really difficult when you're moving a lot.
She's trying to have an enjoyable moment.
Oh, I'm not trying to ruin her moment.
Can -- Yeah.
She's not enjoying the little drawing.
She didn't say anything to that effect.
I'm sorry. This --
Please, could you just -- Yeah.
Could you just turn your head a little?
Okay. Yeah, sir, if you don't mind, please.
It's just I need --
I'm having a real problem finding subjects.
Could you, maybe?
Yeah. I think I'm going to ask that you move along.
All in all, she handled it pretty well.
No, I'm sorry. Thank you.
NARRATOR: Laura was polite, but struggled to manage disruptiveness.
Kim refused to pose
and kicked him to the curb when he got out of control.
Vincent handled with humor and managed to control the customer.
Nenos found a workable solution
and shut down the disruptive customer A.S.A.P.
[ British accent ] I come in every week and do this.
A free tour...
Artisan breads that will date back to 8000 B.C.
...on the hunt for free food.
Six coffees?
No, we don't pay.
I think you do pay.
This is an outrage!
NARRATOR: And somebody's life is going to change forever.
[ Voice breaking ] This is the reason
that I work my butt off every day.
I feel a lot of emotion now.
[ Breathes deeply ]
PJ: Sending Jamie along with the tour group.
Here we go, guys. All come in, please.
NARRATOR: Our next test is to see how the candidates fare
with a bogus tour guide whose only real expertise
is how to get a free lunch for his weekly tour group.
MAN: [ British accent ] Chop-chop. No dillydallying. Come on.
I would like to welcome you to La Prep.
Here we have some artisan breads
that will date back to 8000 B.C. -- before Christ.
Yes, please, Terry, grab some pictures.
It was influenced by da Vinci.
Vincent, jump in any time. [ Chuckles ]
Go behind the counter now and make yourself at home.
What would everybody like? Who would like a coffee?
Ah, we do this.
[ Object clanks ]
No, I-I do this every week.
Well, I have the authorization.
Good comeback, Vincent.
I love it.
Oh, my God.
I'm sorry?
I do this every week.
I don't know that, so I can't authorize it.
No, but I do it because you guys are usually busy,
so I just help myself.
I'm sorry. I'm the manager for today,
and I can't let you come to the back counter.
You don't actually work here. Sorry. I apologize.
"I apologize, I apologize, I apologize."
I apologize, sir.
Sorry I can't ask you to come back here. Thank you.
Hi, there. We actually take orders from the other side.
Oh, I come in every week and do this.
I wasn't aware that you were coming through, so...
Are you new, Kim?
Yes, I am.
Nice to meet you, Kim.
So, is it a coffee for everybody?
Okay, we'll go ahead.
Kim let the guy go behind the counter.
It's just unbelievable.
Excuse me, sweetie pie.
Could you help me hand these out to the group, please?
Yes.
Thank you.
Thank you so much. You are a darling.
Okay. Ah, this is not good.
Can I see, uh...?
Like, do you work for La Prep
or do you have something written?
Like, do you have permission to come here,
to bring people here?
The manager knows that I come here
every week with the university.
I do apologize, guys.
This is probably a good opportunity
to take some pictures 'round the restaurant
while I speak to the manager.
Oh, uh...
Can I see you outside, please?
If not, I'm gonna call some authority to, uh...
Are you coming?
Nenos.
How's he doing?
I think Nenos had had enough at that moment
and did what he had to do.
I do apologize. This doesn't usually happen.
Outside, buddy, for now.
All right, let's take this to the next level.
Try getting the drinks for free.
So your coffees go on an account, then,
or is it we're gonna get one, two, three, four, five, six --
six coffees?
No, we don't pay.
I think you do pay.
Seven coffees.
Naveen knows who I am.
If you tell Naveen the tour guide is here,
then everything will be fine.
Okay. So I can call him right now and ask?
I think you should.
Okay.
I'm sorry, guys. I do apologize.
I'm incredibly embarrassed.
I've just got to go. Come on.
This is -- This is -- This is enough.
Follow the brolly. Come on.
Kim, you know, just total lost control of the situation.
We'll go for six coffees, please.
Okay.
$11.19, sir.
Oh, we get this for free.
I don't give anything away for free.
No, every week I come in, and it's a deal we have.
I'm the manager for today, and that's not the way I was taught.
I don't give anything away for free.
That means that my boss loses money.
Okay, we'll pay. We'll pay.
Thank you very much. I appreciate that.
This is out.
Hope you had a great tour. Thank you.
Well, at least she got payment from him.
Are these coffees coming?
I'll just get them some soft drinks, then, for now.
No, we don't have to pay. We never have to pay.
We don't pay.
Please.
What?
Please do. Okay?
I have to leave?
This is an outrage!
Oh, my. What a nice way to end the tour.
That's crazy right there.
This is an absolute outrage.
NARRATOR: Kim allowed the tour guide to take her for a ride,
not collecting any payment,
while Nenos took control of the customer,
but lost a potential sale.
Vincent was able to keep everything under control,
but also didn't make a sale.
And Laura managed to keep her composure,
was firm, and made a sale.
Our employee has just returned after a two-hour lunch.
Where'd you go?
I went on break.
You didn't tell anybody.
Well, you didn't ask to go on your break
and you wandered off
for more than two hours.
It's not acceptable.
I think that you should leave your La Prep gear here.
I need this job.
So do a lot of other people.
Can you give me one more chance?
No, I'll have to say no. Sorry.
Okay.
All right, take care.
It was nice to meet you.
The fact that Kim fired him on the spot
was the right thing to do
and did it properly and professionally.
LANCE: I'm sorry. I don't have the number here.
I know, I know, I know.
Do you agree with his decision?
I was surprised that Nenos didn't fire Lance,
but he gave him a stern lecture.
So, you have a good break?
Well, I got to talk to you about that.
Yeah.
I went to just use the washroom,
but I'm back.
Now we're gonna sit down together
because you're gone for two hours -- two hours and a half.
I know. I didn't expect...
Okay.
[ Scoffs ]
Okay?
I'm so sorry, man.
At the end of the day, Vince deferred Lance
to another manager for another day.
I'm so sorry, Laura.
That's not acceptable that you did that,
and as much as I'm a nice person,
I can't let you stay here.
You left for like two hours.
That's not acceptable.
I know that's not, but --
I know that that is not acceptable,
and I don't want you back here today.
I apologize. I enjoyed working with you, though.
Thank you very much.
Sorry. I apologize.
Lovely Laura did a good job,
but she apologized throughout the whole challenge.
We really, really need this!
I apologize.
I wish that there was something I could do for you.
NARRATOR: All hell breaks loose.
I'm sorry. I lost my wallet here --
Forget your wallet! My boyfriend lost his job!
Start kissing now.
Go sit down with your girlfriend, please.
Remember, it's got to be organized insanity.
NARRATOR: Our final challenge
is all about customers' wants and needs
and how our managers deal with them all at the same time.
Security guard, go.
[ Indistinct conversations ]
I'm Alex. I'm with Alert Security.
Can I come back and look at the JAMBOX back there?
You are from...?
Alert Security.
We do security for the whole building.
Cue Lance's girlfriend.
[ Squealing ] Hi!
Right back there?
You won't even know I'm here.
How are you? Oh, my God. You look so cute.
I'm gonna just go take a quick look.
Wait.
Send in our lost-wallet guy. You're frantic.
Okay, can you -- can you, please...?
Oh, sorry.
MAN: Excuse me.
Do you have a lost and found?
Just one second.
I lost my wallet here yesterday.
Sample man, come on in.
You think I could sample -- What is that -- that blue one?
Have you guys seen my wallet?
Just the blue one.
I just got here.
Have you called the manager yet?
Lance and Anne, start making out.
If I find something, I'll give it to you.
Do you have a lost-and-found here?
No, I don't have a lost-and-found.
Can I check the bathrooms?
Sure.
All right, thank you.
I'm gonna get in trouble if I don't...
Can I get the sample, please?
I really want to try it.
All of you talk at one time.
Yeah, yeah. Can I get your number?
This is my number. This is my cell number.
If we get it, don't worry. We'll call you.
Thank you, thank you.
Lance, now try and get food for your girlfriend.
Do you have Greek salad with green olives?
Come here, come here. I can give you...
I'm right here. I'm with you, I'm with you.
You're not with me, buddy. You're not with me.
You're not helping me, okay?
I'd rather do things by myself, okay?
So I'd really appreciate it if you can go sit there
and don't touch nothing.
You go sit there.
I hope you're not here just to test and go.
I just don't know what I want.
Well, I like chickpeas. What's with the chickpeas?
I'm buying, I'm buying.
Nenos made sure that he was buying
before giving him the samples,
establishing the rules of La Prep.
[ Speaking indistinctly ]
Buddy. Lance, Lance, Lance, buddy.
If I were you, I would go home right away
because you are doing things with her here
which are not acceptable.
He needs this job.
I don't care.
I wish you good luck, buddy.
Can I get a coffee?
No.
I'll do my other stops in the building
'cause I have a few more.
Yeah, no worries. It's all good.
You're having a big day.
Check my -- my -- my spot...
I just have to get back here and look at your JAMBOX.
What? Sorry?
Usually it's around here.
I think it's right under the cash.
It's called the JAMBOX.
Hi, there.
I'm here to see Lance.
He got sent home.
What happened?
No, he didn't work out so good for here.
Oh, my God.
Can I get him to apologize?
If I get him on the phone, can --
No, honey, I'm sorry.
Please?
Are you the manager here? I lost my wallet.
I can't leave until I've checked the system.
Do you have a lost-and-found that I can just check myself?
I was wondering if I could get a free sample.
Hey, do you have a little screwdriver?
No, I'm sorry.
'Cause I could remove this. I think it's back there.
I don't have a lost-and-found, so I'm sorry.
You're more than welcome to leave your name and number.
Do you think maybe you can call Naveen?
Can I check the back?
And then I'll come again this afternoon?
Please just...
I'm sorry, Ma'am. I will not speak to him.
No, that's not it.
You can just call this first number right here.
Okay, and your name again is?
It's Kim.
Thank you so much, Kim.
Okay, all right.
I think Kim found the whole chaos situation overwhelming.
I was wondering if I could get a free sample?
I have indigestion.
I just have to check out your JAMBOX.
My JAMBOX?
Your JAMBOX, yeah.
Usually it's right under here.
Do you have a flashlight?
I forgot my flashlight in the car.
I don't know where one is.
You check for a flashlight, I'll look here.
Hi. I'm actually looking for Lance.
He got fired on his first day?
Sorry. Could you just maybe --
Could you come here for a second?
I'm sorry. What happened?
Yeah, the JAMBOX --
[ Crying, [ Speaking indistinctly ]
Naveen called me, and he said...
I was wondering if I could get some free samples?
What are you looking for?
Just on a salad.
We really, really need this!
...You know, two or three of them?
Sorry. I lost my wallet here yesterday.
Can you see if you've got it somewhere?
Like, my credit cards -- I've got nothing on me right now.
Here's your manual. Think it could be in here?
That's just for, like, recipes.
Oh, this is your recipes?
Forget your wallet! My boyfriend lost his job!
Do you have a job in your wallet?!
Well, we don't have any money! That's why we needed --
MAN: All my money was in there.
I had like 300 bucks in there. Like, it's all I had.
I apologize. I wish that there was something I could do for you.
How's your salad?
I haven't sampled it yet,
but could I get a small sample of your coffee?
Excuse me. Lance is on the phone.
Please, I'm begging you.
He just wants to apologize.
He just wants to make it right, like...
Excuse me. Do you have any salt?
[ Speaking indistinctly ]
Thank you.
Salt and pepper maybe on this side
and the condiments over there.
I-I see. Thank you.
Okay, sorry. I apologize.
No problem, no problem.
Okay, you know what? I'll come back in like half an hour.
Thank you very much.
You're welcome. Sorry!
Laura did lose control, and she was apologizing again.
Look at you! You're so cute!
Um, so do you know where your JAMBOX is?
Your JAMBOX?
Okay, sure, yeah.
Are you the manager?
Sorry. This is my girlfriend. This is Anne.
I was here on Sunday, and I lost my wallet.
Do you guys have, like, a lost-and-found?
Usually it'd be down here.
Can I give her a coffee?
or a little bit of food?
I really have to check the system right now.
Hi, hi. Can I get a sample of your...
Start kissing! Start kissing now.
...your Greek salad?
I'd like to sample that, too, if I could.
Could I get some samples?
Look at that.
LANCE: I haven't seen her in so long.
Getting a little out of hand, isn't it?
I have to come in and check the JAMBOX today.
Have a seat and come back. Have a seat and come back.
Thank you. Have a seat and come back.
Is it okay for her to have this instead of large milk?
Go sit down with your girlfriend, please.
[ Laughs ]
So, um, maybe you can call Naveen for me.
Can you have a seat, please?
Yeah, I lost my wallet. I really need my wallet.
Could it be in the office?
It's my first day. I don't know.
I'd love to try your feta cheese.
LANCE: You can have anything you want.
Can I please get some service?
Doing the best as I can, sir.
Call here around 4:30, 5:00.
Okay. Thank you, Vincent.
"I just want some free samples." Say it, say it!
I need to sample the salad before I can commit myself.
What does that one taste like? Could I have a little sample?
And I'd like to sample the bean one.
Here we are.
Okay.
John, was that the right move?
Vincent did a good job with the gentleman
in relation to the salad.
Go home with her right now.
LANCE: Isn't she beautiful?
I don't want you two here.
Are you done?
I don't know.
Yes, he's done for today.
No.
Yes.
Come back tomorrow.
Like, I got to be here till 5:00, right?
If you want to come back tomorrow, go home right now.
I guess that's more fun for us.
LANCE: [ Chuckling ] Hey.
NARRATOR: Vincent left Lance for someone else to deal with
and even let his girlfriend behind the counter.
Laura was overwhelmed by the situation,
but still managed to fire Lance in a kind fashion.
Kim was firm with Lance and fired him on the spot,
but lost control with the chaos.
Nenos had no trouble with the chaos,
but he could have saved himself some pain
had he fired Lance sooner.
The new owner of a La Prep franchise is...
NARRATOR: Now that their shift from hell has come to a close,
our candidates are about to discover
what has really been going on,
and for one of them, their life is about to change forever.
Hi, everyone.
Hi!
I'm Walter Bond, and, of course, I'm sure you know
John Essaris, your CEO.
You four were selected by John
to be a part of a corporate video for La Prep,
or so you thought.
[ Chuckles ]
What we hadn't told you is that you've been handpicked
to be a part of a competition.
[ Chuckling ] Oh, no.
One of you four is about to receive the keys
to your very own La Prep franchise.
[ Breathes deeply ]
I'm excited. [ Laughs ]
I'm not nervous 'cause I'm a cool guy. Yeah.
LAURA: [ Chuckling ] This was more surprising
than finding out that I was having a baby. [ Laughs ]
I am nervous. Honestly, I am nervous.
My mouth was shaking a little bit.
Like this. [ Laughs ]
We put you through a series of tough challenges
just so we could see what you are really made of.
And we've been watching you
the entire time on hidden cameras.
Ooh.
You all faced the exact same challenges.
We actually hired actors to really push your buttons,
and I am sure you will recognize these characters.
MAN: [ British accent ] Come along. Don't dillydally.
Chop-chop. Chop-chop.
Come on.
[ Laughs ]
I dream of them.
Dreams or nightmares?
[ Laughter ]
Right. Come along, guys.
Chop-chop. Only got 10 minutes.
Off we go.
[ Laughs ]
BOND: And in case some of you guys don't remember,
here's some highlights.
Do I look professional?
You know, this button here?
Just do it up?
Do it up.
Okay, great.
Nicer, you know.
Oh, yes.
Six coffees?
No, we don't pay.
I think you do pay.
[ Laughs ]
[ Chanting indistinctly ]
You're sweating.
Just be careful -- my windows.
[ Laughs ]
You didn't answer it?
No, I had a line-up of customers.
Please answer the phone next --
Yeah, I know. I -- I'm no one's secretary.
[ Laughter ]
That's it, huh? That's the point.
Good job.
This was the ultimate test
to see which one of you is ready
to win a prize that will completely change your life.
This is big. Like, I wasn't expecting this.
I cannot explain it. I cannot explain it.
If it happen, it would be something big
for me and my family.
I have learned a lot from La Prep,
and I would love to see myself running my own store.
[ Voice breaking ] This is the reason
that I work my butt off every day,
why these guys work their butt off every day, and I don't know.
I'm still in shock.
KIM: It would be a dream come true.
I still don't even know if I actually believe it.
I think it's still a prank. [ Chuckles ]
[ Breathes deeply ]
Vincent, you're literally shaking.
Yes, I am.
I dream owning a La Prep franchise
almost every day, honestly.
I feel a lot of emotion now.
The challenges were really, really tough,
and I'm so very proud of the way each of you handled yourselves.
But only one of you can win this opportunity of a lifetime.
Nenos.
Yes.
Not only was I impressed on how you took charge,
you went above and beyond the call of duty.
Vincent, you really aim to please
with a smile on your face and a sense of humor.
Laura, you always have a smile and go that extra mile.
Kim, you immediately corrected every mistake
the new employee made.
You handled the Lance situation perfectly.
Who's it gonna be?
The new owner of a La Prep franchise is...
Nenos.
[ Chuckling ] Ohh.
Mr. Nenos!
[ Laughs ]
NENOS: I'm pinching myself, like, is it real?
Are you okay?
I thank La Prep for giving me this opportunity.
Congratulations. Congratulations.
Wonderful.
I don't want to cry. I'm happy.
Welcome to the family.
I've got a franchise now. It's called La Prep.
Ta-da, ta-da, ta-da.
-- Captions by VITAC --
Closed Captions provided by Scripps Networks, LLC.