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As mindSHIFT's vice president of customer care, I am responsible for a team of over
100 IT professionals located in 5 centers across the United States.We're committed to
serving our customers with consistent, timely and high quality support to help achieve their
business objectives. As a mindSHIFT client, your customer care team is comprised of Tier
I and Tier II IT professionals as well as a network operations engineer and dedicated
manager. Your team is available to you 24 hours a day, 7 days a week and they are happy
to address any issue you may have -- whether your computer isn't working properly, you
have a problem with your phone or have a simple "how to" question, you name it, we take it
and will work on it until it's resolved. And, because your customer care team works for
you, they understand your IT needs as well as your business.