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How to Increase Response Time to Problem Incidents When a problem incident occurs, every second
counts. Without critical information, it's hard to locate and communicate with needed
teams, and dispatchers can't calculate the distance to the destination or the estimated
time of arrival. Navman Wireless Fleet and Mobile Asset Intelligence
creates efficiencies with active event alerts, routing features, maps and electronic forms
to make communication accurate and efficient. In fact, one Navman Wireless customer has
decreased the length of time it takes to respond to accidents by 10 minutes—a huge amount
when seconds count. Let's take a look at how increasing response
time works. When a user is logged onto the Navman Wireless
home page and a problem event occurs, that user will receive a pop-up alert.
In this case, the alert states that a vehicle's Qube has been tampered with and that the tamper
cover is open. This means someone may have access to the inner workings of the device,
and potential theft may be involved. Because of the alert, the user can be notified immediately
and take action. When the alert is received, the user clicks "Acknowledge" so that
the dispatcher is aware that the message has been received.
Upon returning to the main screen, the incident is logged into the vehicle alert listing,
which also shows who acknowledged the alert, what time it occurred, and if any emails were
sent to a user about the incident. Now let's assume that a dispatcher would
like to route a vehicle to a destination where a problem incident is occurring. Response
time is key. Clicking on "Address Search" in the upper right portion of the screen allows
the dispatcher to type in the exact street name, place or postal code.
When the address is identified, the dispatcher selects it in the box and the location appears
on the map at the right. By selecting "Show Nearest" from the drop-down
menu, the dispatcher can identify which vehicle is nearest to the location and take action.
The list can also be expanded to display a broader distance radius and include more vehicles.
Routing the nearest vehicle to the location of the problem incident saves time and fuel,
as well as increases accuracy and the timeliness of the response.
By returning to the main page, the dispatcher can now route the new driver to the address.
The dispatcher simply selects "Vehicles" then "Route Vehicle To" and enters the
location in the top box. After verifying the location, the dispatcher
can then type a message to the driver regarding the urgency of the situation and includes
a description of the problem incident. After clicking "Send," the driver will receive
the message from dispatch on the vehicle's M-Nav unit, followed by turn-by-turn directions
that are displayed both in map and list form. Though paper forms can improve communication
accuracy between drivers and fleet managers, paper forms are usually more time-consuming
to complete. Fortunately, Navman Wireless makes electronic form completion fast and
simple, to maximize efficiency. Some fields may already be selected in the drop-down menu
to make completing and sending forms easy. Simply input the remaining information, such
as customer name, phone number, job time, and then hit "Send."
Once the driver receives the completed form, pressing "Go" displays turn-by-turn directions
so the driver can reach the job site efficiently. Upon returning to the main page, Navman Wireless
makes it easy to review forms as reports, so that users can capture and view pertinent
information on specific vehicles and drivers. Once a form is sent, it is uploaded immediately,
so the information is always accurate and up-to-date.
In this example, we'll create a form report by vehicle. The user inputs parameters, such
as vehicle type, form definition, report time-period and any additional criteria needed. Clicking
on "Create Report" will then generate the report.
In this example, we will view a fuel form within the report. The form displays the sent
date, along with corresponding data such as gallons purchased, fuel price and service
station location. The user can choose which forms he'd like the report to display. Here,
we are selecting all the forms that were sent and received.
Now let's say that a user would like to generate a report on the last known location
of his or her vehicles. Upon returning to the main page, the user simply selects "Location
Report" from the "Vehicle Reports" menu and clicks "Create Report." In an easy-to-read
format, users can view the ignition status, group, update time and the most recent location
of that vehicle—to pinpoint it with ease and accuracy.
Thanks to OnlineAVL2, fleets can be notified of problem incidents and quickly rectify them
by communicating with accurate, timely information—all in real-time.