Tip:
Highlight text to annotate it
X
As you can see, the list of queues are filled with numbers. It is not helping too much identifying each of them.
This also can be used for agents.
To fix this, you need to go to SETUP - PREFERENCES
At the bottom of this page, you will see the available setup keywords with their instructions on how to use them.
dict_queue and dict_agent are the keywords needed.
So... lets add some keywords
Parameter must have the queue or agent original name and value must have the name you want to see.
You must add one keyword per queue or agent.
You can check by searching the keywords saved at top right search field.
Now, lets check how is the queues and agents are viewed now.