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Hi There! This is Shep Hyken, customer service and experience expert and today's tool from
my latest book Amaze Every Customer Every Time is to be the best place to buy, you must
be the best place to work. Treat your employees the way you want your customers to be treated—maybe
even better! The only way you can possibly Amaze your customers every time is by Amazing
your employees first. You, as a leader, must model it daily. A mantra is a simplistic one
sentence, or shorter, version of the mission and vision of the company. Every employee
must buy into and live by the mantra, and it starts with leadership setting the example
of how to do so. The internal customer experience determines the external customer experience.
Everyone can be a leader when it comes to customer service. So here is a question for
you: What does it mean to "Treat employees the way you want your customers treated—if
not even better"? Well I hope you enjoyed this short lesson. Please visit my website,
which is www.hyken.com. Thank you for tuning in. This is Shep Hyken reminding you to Always
be Amazing!