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Can you stop raising your voice?
No, I'm not gonna argue with you about anything like this.
This is very simple.
- I'll need to transfer you to booking. - No, I was just transferred to you.
Look, it's simple.
I'm already booked on the 7 O'clock flight, tomorrow morning.
I need to get on the one at 7pm, tonight.
I'm sorry, sir, the 7am flight is completely booked.
No, you're not listening to me.
I know I'm already booked on the 7am flight.
- I need to get the one at 7pm. - You are already booked on the 7am.
I just need to transfer to 7pm.
I understand sir, but this is Cancellations.
I'll need to transfer you to Booking. You can discuss it with an agent there.
They already told me to talk to you. It was Shawn or Mike or...
Hello, sir, my name is Jasmine. How may I help you this evening?
Fantastic.
I was just transferred over from Cancellations
and they transferred me over from Bookings,
I just want to change my flight, please.
I'm already half way to the airport, there's constructions everywhere,
- traffic is terrible. - I'll be more than happy
to assist you with this booking.
Which flight is it you were looking to get on?
The 7pm to O'Hare, tonight.
Let me just check our availability, one moment please.
All right, sir.
It appears that our comfort class is full on the 7pm,
but I can fetch you into an executive class seat.
There will of course be an additional cost.
If I transfer my ticket, how much is it gonna cost to upgrade?
You have your booking number?
No, I don't.
Did you make your reservation on the phone or online?
I made it online.
- And your last name? - It's Kerry, first name is Steven.
And what is your postal code?
G9W5B6.
Hello? Hello? You there?
Yes, sir. I've pulled up your file.
It appears that I cannot transfer the amount
already allocated to your ticket to your online package booking.
I'll need to charge you in full for the executive ticket.
You're kidding, right? 'cause that's ***!
I'm sorry, sir. those are the rules. You booked online and were discounted
on both tickets and lodging by bundling them.
You have up to 48 hours to cancel or else you're locked in.
- Come on! - Yes, sir?
Isn't... Isn't there anything you can do to help me?
One moment.
there is a seat open on flight CA105 departing tonight at 7pm,
executive plus, the price is $1440 plus taxes
and no fuel surcharge for a total of $1627,20.
Okay, let's do it.
One moment.
May I have your credit card number followed by the expire date?
Yeah, one minute.
All right. 4-5-3-5
1-0-4-0, 2-9-7-9
6-2-0-6 and expires in 12/12.
And what is the security code on the back of the card?
Oh, *** me! Okay.
8, 1, 5, 4. did you get it?
- Is there anything else? - Yes, sir, I got all that.
However, I do apologize. I've been told to clear the line for priority use.
No, don't hang up, don't hang up! Did you booked my flight, or not?
I'm sorry, sir, the line is needed. Thank your for you understanding.
Hello?
Hello?
That's ***!
Please hang up, and try your call again.
Please hang up, and try your call again.
Please hang up, and try your call again.
Come on.
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