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(narrator) TONIGHT, ON "MYSTERY DINERS,"
SEAN HALPIN, OWNER OF THE BLUE MOOSE RESTAURANT
IN SCOTTSDALE, ARIZONA, WANTS HIS SON GREY
TO TAKE OVER THE FAMILY BUSINESS,
BUT HE CAN'T GET ANY RESPECT
FROM THEIR LONGTIME KITCHEN MANAGER GRUMPY TOM.
TO MAKE MATTERS WORSE, SEAN HAS NEVER SEEN TOM'S BAD BEHAVIOR.
I CAN'T DO IT ALL!
IT'S UP TO THE MYSTERY DINERS TO SHOW SEAN WHAT GOES ON
IN HIS RESTAURANT WHEN HE'S NOT AROUND.
(Grey) TOM, WE NEED TO HAVE A TALK.
OWNING A RESTAURANT ISN'T EASY.
YOU CAN HAVE GREAT FOOD, ATMOSPHERE, AND CUSTOMERS,
YOU'RE NOT WELCOME HERE ANYMORE.
CAN RUIN EVERYTHING.
THAT'S WHERE THE MYSTERY DINERS COME IN.
CHARLES STILES HAS HELPED THOUSANDS OF RESTAURANTS
FIND THEIR PROBLEMS AND REMOVE THEM.
WITH THE HELP OF HIS UNDERCOVER OPERATIVES...
I'M CHRIS. I'M THE NEW SUPPLY GUY.
HE SHOWS RESTAURANT OWNERS WHAT REALLY HAPPENS
WHEN THEY'RE NOT AROUND.
NO.
THIS IS MY HOME. THIS IS MY BUSINESS.
THAT FOOD IS MY LIFE!
Closed Captions provided by Scripps Networks, LLC.
Captioned by Closed Captioning Services, Inc.
HI, I'M SEAN, THIS IS MY SON GREY,
AND TOGETHER WE OWN THE BLUE MOOSE RESTAURANT
IN SCOTTSDALE, ARIZONA.
WE'RE A NEIGHBORHOOD TAVERN-- SIMPLE FOOD DONE WELL.
OUR FAVORITE TIME OF THE YEAR IS SPRING TRAINING.
WE'RE LUCKY ENOUGH TO BE JUST DOWN THE STREET
FROM WHERE THE SAN FRANCISCO GIANTS TRAIN,
AND FOR ABOUT SIX WEEKS OF THE YEAR,
IT'S--IT'S LIKE A SCOTTSDALE MARDI GRAS.
IT--IT'S CRUCIAL FINANCIALLY.
MY SON GREY HAS ALWAYS EXPRESSED AN INTEREST
TO BE MORE INVOLVED IN OUR FAMILY BUSINESS,
AND HE'S COME ON BOARD AS MY PARTNER, MY MANAGER,
AND IT'S BEEN GREAT TO HAVE HIM.
I GREW UP HERE AT THE BLUE MOOSE SINCE I WAS A BABY,
UH, ALL THE WAY THROUGH HIGH SCHOOL,
AND I WANT TO SHOW MY DAD I CAN RUN THIS RESTAURANT ON MY OWN
AND EVENTUALLY TAKE IT OVER.
GREY AND I SEE EYE TO EYE ON MOST ASPECTS OF THE MOOSE,
BUT THERE SEEMS TO BE A BIG DISCONNECT
WHEN IT COMES TO TOM, OUR KITCHEN MANAGER AND CHEF.
TOM IS MY ARCH NEMESIS.
TOM ALWAYS SEEMS TO BE, UH, WELL-BEHAVED WHEN I'M AROUND.
ALL OF THE STAFF WALK ON EGGSHELLS AROUND TOM.
(Sean) HE'S PROFESSIONAL. HE'S OLD-SCHOOL.
HE GETS THE JOB DONE.
GO!
HE'S HELPED US THROUGH A LOT OF TOUGH TIMES.
(Grey) THE CUSTOMERS CAN HEAR IT,
(tongs banging)
HE'S, UH, SOMEWHAT OF A PRINCE.
I WANT THE MYSTERY DINERS TO SHOW MY DAD
HOW GRUMPY TOM IS WHEN HE'S NOT HERE,
BECAUSE UNTIL THIS ENDS,
I'M NOT GOING TO GET THE RESPECT FROM TOM THAT I NEED
TO RUN A SMOOTH AND SUCCESSFUL BUSINESS.
♪♪
YES, NICE TO MEET YOU.
SEAN? CHARLES STILES.
THIS IS JESSICA.
NICE TO MEET YOU.
NICE TO MEET YOU.
WE'VE BEEN OPEN, UH, 20 YEARS.
OH, GREAT.
YEAH?
AND HE'S TAKEN ON MUCH MORE OF A ROLE HERE AS A PARTNER,
AS AN OWNER, AS A MANAGER.
YOU KNOW, I WANT TO IMPROVE THIS RESTAURANT
AND TAKE IT TO THE NEXT LEVEL.
RIGHT NOW, OUR BUSIEST TIME IS IN SPRING TRAINING.
I WANT US TO BE BUSY YEAR-ROUND.
I CAN'T FOCUS ON INCREASING OUR SALES
WELL, GREY, MAYBE TELL ME A LITTLE BIT
ABOUT WHY YOU CALLED US.
UM, YOU KNOW, OUR KITCHEN MANAGER TOM,
EVERYONE CALLS HIM "GRUMPY TOM," AND HE'S HAD--
UH-HUH. HE'S HAD THAT NICKNAME FOR AS LONG AS HE CAN REMEMBER.
MM-HMM.
SO DOES HE HAVE A NICKNAME FOR YOU
OR ANYBODY ELSE IN THE RESTAURANT?
SVEN? OKAY.
SO WHAT'S THE SVEN?
"SVEN THE UNDERWEAR MODEL"-- IT'S STUPID.
I DON'T EVEN GET WHAT IT IS. I AM NOT AN UNDERWEAR MODEL.
YOU CAN TELL.
HE YELLS. HE THROWS THINGS.
HE LEAVES NOTES ALL OVER THE KITCHEN
ABOUT HOW HE WANTS THINGS DONE.
HE'S NEVER WRONG. IT'S ALWAYS SOMEONE ELSE'S FAULT.
YEAH, BECAUSE THE WINDOW IS RIGHT HERE.
YOU KNOW, PEOPLE SITTING HERE CAN SEE AND HEAR WHAT HE DOES.
NOW HAVE YOU EVER CONFRONTED HIM?
MM-HMM.
SO THINGS ARE A LITTLE BIT DIFFERENT WHEN YOU'RE NOT HERE?
APPARENTLY SO.
I DON'T THINK GREY'S GONNA LIE,
BUT IN ALL THE YEARS I'VE KNOWN TOM,
HE CAN BE GRUMPY, BUT I DON'T THINK HE'D BE DISRESPECTFUL.
(both) MM-HMM.
AND I-I KNOW HE CARES.
CLOSE TO 20 YEARS.
HE DOESN'T RESPECT ME THE WAY I THINK I SHOULD BE TREATED.
AND FOR ME TO STEP UP, I NEED, YOU KNOW, TOM ON BOARD.
IF TOM REALLY IS THE ISSUE AND WE'VE GOT THE PROBLEMS
THAT GREY'S SEEING,
ARE YOU GONNA BE WILLING TO CONFRONT HIM?
WELL, I MADE AN AGREEMENT WITH GREY WHEN WE CONTACTED YOU,
AND IF WHAT HE'S SAYING IS TRUE AND I JUST HAVEN'T SEEN IT,
IT HAS TO BE ADDRESSED AND HE HAS TO BE ABLE TO CHANGE,
OR, UH, WE MIGHT HAVE TO PART WAYS.
FOR THIS STING, "MYSTERY DINERS" WILL BE
FOCUSING ON GRUMPY TOM,
A KITCHEN MANAGER WHO REFUSES TO RESPECT MANAGEMENT.
ON THE DAY OF THE OPERATION, JESSICA'S GONNA COME IN.
MM-HMM.
THAT'S GONNA COME INTO WORK THAT DAY,
PUT HER IN FOR TRAINING, AND THAT WAY, WE CAN SEE
HOW SHE INTERACTS WITH TOM AND HOW TOM INTERACTS
SO I'M GONNA BE PUSHING SOME BUTTONS.
I'M GONNA GET BACK THERE WITH GRUMPY TOM
AND SEE HOW HE REACTS TO A NEW WAITRESS.
COOL.
ABSOLUTELY.
LET'S DO THIS--LET'S TAKE A QUICK TOUR OF THE KITCHEN,
'CAUSE I WANT TO GET A LITTLE BIT MORE OF A FEEL FOR THAT,
SOUNDS GOOD.
GREAT.
TO CARRY OUT THE STING, CAMERAS HAVE BEEN HIDDEN
AT KEY LOCATIONS THROUGHOUT THE BLUE MOOSE.
CAMERAS 1, 2, 3, AND 4
HAVE BEEN SET UP IN THE MAIN DINING ROOM
TO GIVE AN OVERALL PERSPECTIVE OF THE RESTAURANT
AND ITS CUSTOMERS.
CAMERAS 5 AND 6 HAVE BEEN SET UP IN THE PREP ROOM,
AND CAMERAS 7 AND 8 HAVE BEEN SET UP IN THE KITCHEN
TO TRACK THE EXPEDITING OF MEAL ORDERS.
MYSTERY DINER JESSICA WILL GO UNDERCOVER
AS A NEW WAITRESS STARTING HER FIRST DAY OF WORK.
ON THE DAY OF THE STING, CHARLES HAS SET UP
A CONTROL ROOM NEXT DOOR TO THE BLUE MOOSE,
WHERE SEAN AND GREY CAN VIEW EVERYTHING THAT HAPPENS
IN THEIR RESTAURANT THROUGH OUR HIDDEN CAMERAS.
SO WE GOT EVERYTHING UP ON THE MONITORS.
YOU CAN SEE ALL THE VARIABLE ASPECTS OF THE RESTAURANT
IN THE CAMERA'S VIEW.
WELL, WHY DON'T YOU GO IN, INTRODUCE JESSICA TO TOM?
OKAY, GREAT.
♪♪
MY GOAL IS TO SHOW SEAN TOM'S NEGATIVE BEHAVIOR
BY ASKING A LOT OF QUESTIONS AND MAKING A LOT OF MISTAKES.
I WANT TO SEE HOW LONG IT'S GONNA TAKE HIM TO SNAP.
WHERE'S TOM?
(speaking indistinctly)
TOM?
THIS IS JESSICA. SHE'S GONNA START SERVING
AND SHE'S GONNA HELP IN THE KITCHEN WINDOW
FOOD EXPEDITING.
(Grey) OKAY.
WELL, SEAN, I THINK YOU'RE SEEING THE REAL GRUMPY TOM
FOR THE FIRST TIME.
COMING UP...
(Jessica) THE OWNER?
I WAS SO EMBARRASSED AND ANGRY...
MY GOD.
GREY HALPIN WANTS TO TAKE OVER THE BLUE MOOSE,
A FAMILY RESTAURANT IN SCOTTSDALE, ARIZONA,
BUT HE CAN'T GET ANY RESPECT FROM LONGTIME KITCHEN MANAGER
GRUMPY TOM.
CHARLES HAS SET UP A CONTROL ROOM
NEXT DOOR TO THE BLUE MOOSE,
WHERE GREY AND HIS FATHER SEAN
CAN WATCH WHAT HAPPENS IN THEIR RESTAURANT
WITH OUR HIDDEN CAMERAS.
MYSTERY DINER JESSICA
WILL GO UNDERCOVER AS A WAITRESS-IN-TRAINING,
AND WITHIN MINUTES OF STARTING THE STING,
SEAN SEES HOW HIS SON IS TREATED BY GRUMPY TOM.
WELL, SEAN, I THINK YOU'RE SEEING THE REAL GRUMPY TOM
FOR THE FIRST TIME.
ABSOLUTELY.
GREY'S MY SON, AND I WILL NOT HAVE ANYONE
SPEAKING TO HIM LIKE THAT.
THERE HAS TO BE AN AMOUNT OF RESPECT.
HE'S AN OWNER AND A MANAGER OF THIS RESTAURANT.
(Jessica) I COULD NOT BELIEVE THAT TOM CALLED GREY A SISSY
IN FRONT OF EVERYONE.
THAT SHOWS A TOTAL LACK OF RESPECT AND SETS A PRECEDENT
THAT NONE OF THE OTHER EMPLOYEES HAVE TO TREAT GREY
WITH RESPECT, EITHER,
AND IT MAKES ME WONDER IF GREY'S REALLY UP FOR THE TASK
OF BEING BOSS.
IT LOOKED LIKE HE TOLD YOU TO GET OUT OF THE KITCHEN
YEAH, THAT'S WHAT HE USUALLY DOES.
WHEN A PERSON STARTS, YOU WANT TO ESTABLISH A GOOD WORK ETHIC
RIGHT OFF THE BAT, AND THEY'RE MAKING FUN OF YOU,
AND THEN IT'S CREATING AN ENVIRONMENT
WHERE THEY'RE NOT GONNA RESPECT YOU.
WHETHER IT BE A RESTAURANT OR RETAIL
OR EVEN AN OFFICE ENVIRONMENT, THERE'S GOT TO BE BOUNDARIES.
IT MAKES ME FEEL GOOD THAT MY DAD GOT TO SEE
HOW TOM REALLY IS.
(Sean) YEAH, IT SHOULD BE-- IT SHOULD BE A GOOD DAY.
TRAINING MYSTERY DINER JESSICA
IS PATTY, A LONGTIME WAITRESS AT THE BLUE MOOSE.
OKAY.
UH-HUH.
AND THEN WE HAVE...
HEY, JESSICA, WHY DON'T YOU SEE HOW THE STAFF FEELS ABOUT TOM?
TOM, HE'S INTERESTING.
REALLY?
OKAY. OKAY.
SHE'S BEEN ON SHIFT FOR TEN MINUTES
NOTHING POSITIVE YET.
HOW DO YOU FEEL ABOUT THAT? I MEAN, YOU'RE SEEING THAT.
YOU'RE HEARING IT.
OBVIOUSLY IT'S A BIGGER PROBLEM THAN, UH, THAN I HAD THOUGHT.
MAY I TAKE YOUR ORDER?
THE PHILLY STEAK, OKAY.
IF THE MEAT LOAF HAS ONIONS?
OKAY.
HEY, JESSICA, ASK TOM ABOUT THE MEAT LOAF.
AS THE KITCHEN MANAGER, HE SHOULD BE ABLE TO ANSWER
THE CUSTOMERS' QUESTIONS.
IT'LL BE INTERESTING TO SEE WHAT ANSWER SHE GETS FROM TOM.
HEY, UM, DOES THE MEAT LOAF HAVE ONIONS IN IT,
OR DOES, LIKE, THE SAUCE HAVE--
IT DOES?
YEAH, ABSOLUTELY.
YOU KNOW WHAT? WHY DON'T YOU SEE IF HE'LL MAKE SOME CHANGES
FOR THE CUSTOMER?
CAN WE TAKE IT OUT OR SOMETHING?
CAN WE, LIKE, STRAIN IT OR SOMETHING?
SO WAS THAT ACCEPTABLE
IT WASN'T ACCEPTABLE ANYWHERE, FRONT OR BACK.
I'M A LITTLE SHOCKED AT TOM'S REACTION TO JESSICA'S QUESTION.
BASED ON THE WAY TOM TREATED JESSICA,
HE'S CREATING A HOSTILE WORK ENVIRONMENT,
AND I'M GONNA LOSE SOME GOOD PEOPLE
OVER THE WAY HE HANDLES THINGS.
HEY, JESSICA, I KNOW YOU JUST WENT UP AND PUT YOUR ORDER IN
OKAY.
TOM, IS MY ORDER READY?
I JUST PUT MY FIRST ORDER IN.
I'M JUST SEEING IF IT WAS READY.
MAKE SURE YOU GET HIS ATTENTION UNTIL HE ACTUALLY TALKS TO YOU
AND GIVES YOU SOME KIND OF RESPONSE.
IT'S A PHILLY CHEESESTEAK, A MEAT LOAF, AND A HOT DOG.
OH, I'M SORRY. I WAS JUST TRYING TO ASK
IF THE STEAK SANDWICH WAS DONE.
HE'S TALKING TO HER LIKE THAT?
THAT'S EXPLOSIVE.
THAT'S NOT GOOD.
DO YOU SEE THIS? THIS IS WHAT HE DOES.
IT'S HARD TO ACTUALLY SEE IT ON TAPE,
BUT HE'S--HE-- THIS CAN'T HAPPEN.
I WAS EMBARRASSED AND ANGRY.
TOM'S YELLING AND SCREAMING IN THE KITCHEN,
USING FOUL LANGUAGE.
NOBODY WANTS TO GO TO A RESTAURANT
AND LISTEN TO THAT.
IT WAS UNCALLED FOR.
UGH. I'M SO SORRY.
I TOLD YOU...
OKAY. OKAY.
THANK YOU.
JESSICA, WHY DON'T YOU GO BACK AROUND THE BACK OF THE KITCHEN
AND TRY TO APOLOGIZE TO TOM FOR ASKING SO MANY QUESTIONS?
OKAY.
(Jessica) OH, HI, TOM. I'M SO SORRY.
OKAY.
OKAY.
I KNOW, I WAS TRY-- I'M TRYING TO LEARN IT.
IT'S JUST MY FIRST DAY. I MEAN...
UM, OKAY, I'M JUST TRYING TO UNDERSTAND.
RIGHT. I KNOW. I--
SO IS IT TOM'S JOB TO TEACH JESSICA?
NO, TOM'S RIGHT. IT'S MYSELF AND GREY'S JOB
TO, UH, TEACH NEW WAITSTAFF.
THERE'S NO EXCUSE FOR EXPLODING ON AN EMPLOYEE LIKE THAT.
I MEAN, I UNDERSTAND HIS FRUSTRATION
FOR HAVING TO, YOU KNOW, DEAL WITH EMPLOYEES
THAT AREN'T PROPERLY TRAINED, BUT, YOU KNOW,
THAT'S NOT ACCEPTABLE.
I DIDN'T REALIZE HOW BUSY YOU GUYS WERE BACK HERE.
YOU KNOW, THAT'S UNACCEPTABLE.
I DON'T CARE IF HE DOESN'T LIKE THE WAY YOU DO THINGS.
ESPECIALLY IN FRONT OF A NEW EMPLOYEE,
HE CAN'T BE CALLING YOU "STUPID."
THIS CAN'T CONTINUE. I'M HIS BOSS.
AH.
COMING UP...
HE SHOULD NEVER SPEAK TO A PARTNER THAT WAY,
(Charles) MM-HMM.
GREY WAS RIGHT. WE NEED TO CORRECT THESE PROBLEMS
AND--AND MOVE ON, WITH OR WITHOUT TOM.
WITH THE HELP OF HIDDEN CAMERAS,
THE MYSTERY DINERS HAVE PROVEN THAT GRUMPY TOM,
THE LONGTIME KITCHEN MANAGER OF THE BLUE MOOSE,
HAS LITTLE PATIENCE FOR THE STAFF.
AND CO-OWNER GREY HALPIN...
BUT HE ALSO HAS LITTLE RESPECT FOR GREY'S FATHER
SEAN HALPIN AS WELL.
(Charles) THAT IS UNACCEPTABLE
TO BLAME THE OWNER AND SAY, YOU KNOW,
"THE STUPID OWNER SEAN."
WHAT HE'S DOING IS HE'S SETTING THE PRECEDENCE
OF A DISRESPECT FOR YOU.
THAT SORT OF BEHAVIOR, IT--IT'S UNACCEPTABLE.
MY GOAL WAS TO FIND OUT IF GRUMPY TOM HAD A SHORT FUSE,
AND IT'S CLEAR THAT HE DOES,
BUT IT'S ALSO CLEAR THAT THERE'S A REOCCURRING PROBLEM
WITH MANAGEMENT THAT BOTH SEAN AND GREY ARE NOT ADDRESSING.
IT SEEMS TO ME THAT TOM MAY BE SAYING THESE THINGS
'CAUSE IT APPEARS TO BE SOME LEADERSHIP ISSUES
HERE AT THE RESTAURANT, AND IF THAT'S THE CASE,
TOM MIGHT NOT BE YOUR BIGGEST PROBLEM.
BUT WHAT I THINK WOULD BE GOOD, GREY,
IS FOR YOU TO GO IN THERE AND TALK TO TOM.
PULL HIM ASIDE AND HAVE A PRIVATE TALK WITH HIM
ABOUT THE WAY HE'S TREATING JESSICA.
OKAY.
AND YOU WERE CONCERNED THAT SHE SAID TO YOU
MM-HMM.
TO SEE HOW HE REACTS.
TOM SHOULD BE RELATING TO YOU AS A MANAGER
MM-HMM.
THIS SHOULD BE A SITUATION THAT'S HANDLED
MM-HMM.
OKAY.
THIS IS REALLY MORE A TEST FOR GREY
(Grey) TOM NEVER THINKS HE'S WRONG.
IT'S ALWAYS SOMEONE ELSE'S FAULT.
THAT'S THE HARD PART, BECAUSE HE IS IN CONTROL OF THE KITCHEN.
TOM, WHAT HAPPENED WITH THE NEW WAITRESS JESSICA?
WELL, GREY MADE A MISTAKE THERE.
I ASKED HIM TO GO BACK AND TALK TO TOM,
NOT CONFRONT HIM IN FRONT OF THE OTHER EMPLOYEES.
I TALKED TO HER. SHE SAID--
YOU JUST DON'T UNDERSTAND...
I KNOW. SHE WAS ASKING A QUESTION ABOUT...
WELL, YOU DON'T HAVE TO YELL AT HER.
(Charles) SOUNDS LIKE IT'S JUST A YELLING MATCH FOR EVERYBODY.
YEAH.
I'M SORRY. GREY'S BEING A POOR MANAGER.
I MEAN, EVEN THOUGH TOM'S YELLING,
GREY CAN'T BE YELLING BACK AT HIM.
YOU KNOW WHAT THIS IS SHOWING ME IS MAYBE GREY NEEDS TO GROW UP.
MAYBE HE'S NOT READY TO RUN THIS PLACE.
I'VE KNOWN TOM A LONG TIME. I DIDN'T KNOW IT WAS THIS EXTREME.
I HATE TO SAY IT, BUT THAT FIGHT WAS GREY'S FAULT.
INSTEAD OF GOING BACK AND TALKING TO TOM CALMLY,
HE ESCALATED THE SITUATION BY CONFRONTING HIM
IN FRONT OF THE EMPLOYEES, AND THAT'S WHY HE'S NOT
GETTING THE RESPECT THAT HE WANTS.
FRONT OR BACK OF THE HOUSE! I CAN'T DO IT ALL!
GREY NEEDS TO EARN THE RESPECT THAT HE IS ASKING FOR AS WELL.
OKAY, GREY, WHY DON'T YOU COME ON BACK TO THE CONTROL ROOM?
NO, HE'S YOUNG.
HE NEEDS TO KNOW HOW TO WORK A SITUATION--
RIGHT.
WE DID. HOW'D YOU FEEL ABOUT THAT?
AND, SEAN, WHAT WAS YOUR REACTION?
HE SHOULD NEVER SPEAK TO A PARTNER THAT WAY,
YEAH.
BUT, GREY, I DON'T THINK THAT TOM'S COMPLETELY AT FAULT HERE.
WE'VE NOTICED THAT YOU GET REAL DEFENSIVE WITH HIM,
AND THAT'S JUST FUELING THE FIRE.
THAT'S NOT CONTAINING IT.
MM-HMM.
YOU HAVE TO EARN THAT.
OKAY, SEAN, YOU'VE SEEN IT FOR YOURSELF.
YOU'VE SEEN HOW TOM REACTS, AND IF YOU CAN ELIMINATE
EVERYBODY FEELING LIKE THEY'RE AFRAID OF TOM,
YOU'RE GONNA CREATE A POSITIVE ENVIRONMENT.
IT SETS A WHOLE DIFFERENT TONE.
HOW DO YOU FEEL ABOUT GOING BACK TO TOM AND SHARING WITH HIM
WHAT WE'VE DONE AND EXPLAINING THAT THAT'S NOT ACCEPTABLE?
OKAY, SEAN, WHY DON'T YOU GO AHEAD AND BRING TOM BACK IN HERE
SO WE CAN DISCUSS THE SITUATION?
YOU KNOW, A DEAL'S A DEAL AND GREY WAS RIGHT.
DO YOU HAVE A SECOND?
WE NEED TO CORRECT THESE PROBLEMS AND MOVE ON,
WITH OR WITHOUT TOM.
(Grey) TOM, WE NEED TO HAVE A TALK.
WHAT THE (bleep) IS THIS?
YOU PUT ME THROUGH THIS TODAY TO TALK?
YEAH, I THINK THIS IS THE ONLY WAY WE CAN DO IT.
AND STUFF NEEDS TO-- NEEDS TO--
UH, I AIN'T GOT TIME FOR THIS (bleep).
I GOT THINGS TO DO, MAN.
AFTER CONDUCTIVE AN UNDERCOVER STING OPERATION
AT THE BLUE MOOSE RESTAURANT IN SCOTTSDALE, ARIZONA,
THE MYSTERY DINERS HAVE REVEALED
THAT LONGTIME KITCHEN MANAGER GRUMPY TOM
HAS LITTLE RESPECT FOR THE STAFF...
AND LITTLE RESPECT FOR FATHER-AND-SON OWNERS
SEAN AND GREY HALPIN.
FRONT OR BACK OF THE HOUSE! I CAN'T DO IT ALL!
BUT IN ORDER TO PROVE THAT HE HAS THE LEADERSHIP SKILLS
FOR MANAGING A RESTAURANT,
GREY MUST FIRST CONFRONT TOM ABOUT HIS BEHAVIOR.
WHAT THE (bleep) IS THIS?
UNBELIEVABLE.
I THINK THIS IS THE ONLY WAY WE CAN DO IT.
IT NEEDS TO BE FIGURED OUT.
UH, I AIN'T GOT TIME FOR THIS (bleep).
I GOT THINGS TO DO, MAN.
YEAH.
SURE.
HEY, I KNOW YOU'RE KIND OF UPSET WITH WHAT YOU SAW ON THERE,
BUT MY NAME'S CHARLES STILES.
WE HAVE A MYSTERY DINER PROGRAM,
AND SEAN AND GREY CALLED MY COMPANY
AND ASKED US TO COME DOWN BECAUSE THEY WERE CONCERNED
ABOUT A LOT OF ISSUES THAT THEY'VE SEEN GOING ON
IN THEIR RESTAURANT, AND THAT'S WHAT I WAS HOPING
WE COULD GET YOU TO COME BACK IN AND WE COULD SIT DOWN AND TALK
YEAH, THE ISSUE'S IN THERE.
BUT I'LL TELL YOU WHAT-- FROM MY PERSPECTIVE,
SOME THINGS I'VE BEEN WATCHING, THERE IS SOME MANAGEMENT ISSUES,
AND IT'S NOT JUST THE BACK-OF-THE-KITCHEN ISSUES,
AND I THINK IT WOULD BE REALLY GOOD FOR SEAN AND GREY
TO HEAR WHAT YOU'VE GOT TO SAY,
ABSOLUTELY.
YEAH, WELL, WILL YOU GO BACK IN FOR A COUPLE MINUTES
AND WE CAN SIT DOWN AND TALK?
I APPRECIATE THAT, TOM. THANK YOU.
(Charles) SEAN AND GREY HAVE ASKED US TO COME IN
AND HELP THEM UNDERSTAND WHAT'S GOING ON WITH THE RESTAURANT,
AND WHAT THEY'RE LOOKING FOR IS A WELL-ROUNDED PICTURE
OF THEIR BUSINESS, BECAUSE THEY'RE HOPING TO GROW.
PASS THE BATON ON TO-- TO HIS SON, OBVIOUSLY.
THE BULLYING HAS GOT TO STOP.
I MEAN, YOU DON'T NEED TO PUNCH
WHEN YOU CAN SPEAK.
YEAH, WELL, ACT--
AND SEE WHAT I GO THROUGH, 'CAUSE NOBODY'S TAUGHT
HOW TO DO THEIR JOB, AND I'M EXPECTED
TO MAKE EVERYTHING RIGHT.
OBVIOUSLY YOU'VE GOT A LOT OF YEARS ON GREY,
YOU EARN RESPECT,
YOU EARN IT, BUT HE CAN'T EARN THAT RESPECT
YOU GOT TO BE KIDDING ME.
HOLD ON A SECOND, TOM. YOU CAN'T BE SWEARING AT ME
OR THE EMPLOYEES, ESPECIALLY WHEN THE CUSTOMERS CAN HEAR IT.
YEAH, YOU'RE RIGHT. UH, I GET OUT OF LINE SOMETIMES MAYBE,
BUT THAT'S BECAUSE NOBODY LISTENS.
YOU KNOW, GREY, YOU NEED TO CONTROL YOUR ACTIONS AS WELL.
WE--WE CAN'T ASK TOM TO QUIT YELLING AND SCREAMING
IF YOU'RE YELLING AND SCREAMING.
(Sean) YOU KNOW, I THINK TOM COULD TEACH GREY QUITE A BIT.
IF THEY CAN WORK ON THEIR RELATIONSHIP,
IT COULD DEFINITELY BENEFIT US GOING FORWARD.
IT CREATES A MUCH BETTER ENVIRONMENT,
YEAH.
IF YOU LET ME DO MY JOB,
I'LL MAKE YOUR JOB EASIER.
I THINK WE CAN WORK IT OUT AND GET IT DONE.
(Tom) YEAH, I CAN GO OVERBOARD AT TIMES,
BUT YOU TRY PUTTING OUT 600 MEALS A DAY
AND SEE HOW THAT GOES.
I THINK I COULD LIGHTEN UP ON GREY A LITTLE BIT
IF MAYBE HE'D PAY A LITTLE MORE ATTENTION.
(Grey) TOM'S RIGHT-- RESPECT NEEDS TO BE EARNED.
I THINK HE IS CAPABLE OF TEACHING ME A LOT.
YEAH, I THINK GREY AND I COULD GET ALONG AND WORK BETTER
IN THE FUTURE.
UH, I CERTAINLY DON'T THINK IT COULD GET MUCH WORSE.
I THINK THE KID'S GOT POTENTIAL.
HE'LL GET THERE EVENTUALLY, I HOPE.
(laughing)
BUSINESS HAS NEVER BEEN BETTER AT THE BLUE MOOSE.
SEAN, GREY, AND TOM HAVE IMPLEMENTED
A COMPREHENSIVE EMPLOYEE TRAINING PROGRAM,
AND ALTHOUGH TOM IS STILL WORKING ON HIS ANGER ISSUES,
HE AND GREY NOW SHARE A MUTUAL RESPECT FOR EACH OTHER.