Tip:
Highlight text to annotate it
X
To me, if you ask me about setting up a clinic, or a small business 對我而言,不論設立診所或是具規模的集團營運
what are the challenges? 挑戰是甚麼?
First it is about my philosophy on how to approach patients 首先,這是關於我個人定立如何處理及對待病人的哲學理念
some clinics focus on business result, 有些診所只專注於業務成績,
some focus on team spirit among clinicians 一些會重視團隊合作精神
To me, I focus on building up a "Brotherhood" among clinicians 對我而言,我個人會著重與各醫生建立一個"和諧互信"之關係
so, we are not only focus on business result 因此,我總是告訴醫生們,不要只專注於成績
but also focus on how you treat your patients 只要具有專業技術
It's because if you treat the patients well,they will definitely come back 同時亦要懂得善待病人, 他們定會回到你的診所。
throughout the process, the challenge to me is 在整個過程中,我所面對的是
how to identify suitable colleagues 如何找到合適的同事
have the same objectives and become good partners 有相同的目標, 並成為良好的合作夥伴
We had the 1st session 我們已進行了第一節
thanks to the Nobel colleagues for providing this opportunity 首先多謝Nobel Biocare同事團隊給我提供這個機會共同合作
Throughout the brainstorming session with Nobel 我們從討論過程中
we have discussed on how to help the clinic grow 已經談論如何幫助診所的發展
that's why we start the EAP program 因此, 我們決定開始這EAP培訓活動
We had the 1st session 於第一節硏討會中
It was a very good opportunity that every clinicians 作為導師的我
can discuss on how to improve the clinic 可以與各參與醫生集中討論每個病例細節
and also do some team building 更可硏究如何改善臨床處理討論
It is like a team where everyone has a different role 在團隊中,每個人都有著不同的角色,這次是一個團隊建設的機會
and become good partners 使我們建立緊密合作夥伴關係
The next step of the program is 第一節完成後,我期望下一個步驟
i) train frontline staff including nurse, receptionist 培訓前線人員(包括護士及接待員)
should have a higher quality in patient communication 她們是病人首個接觸點
how to become the bridge 通過適當的訓練, 使他們有效地與病人溝通,
between the patient and the clinician 成為醫生與病人之間的溝通橋樑
ii) About clinicians 第二部份是臨床醫生的培訓
I am quite aggressive, I gave some homework for the clinicians. 在這方面, 給他們定下目標
1) Every year each clinician has to do a detail report on 2 treatments. (1) 每位醫生必須完成兩份詳細的治療個案報告
I hope the clinicians can learn throughout the process and learn also from others 藉此, 希望他們能夠了解整個治療過程,互相學習
2) Quota for each clinician. It is an incentive for each of them. 另外, (2) 每位醫生需要完成五個植牙治療個案
If a clinician do 5 more implant cases compare with the previous year 指標達成後
they will have a bonus 公司會發放額外獎金以作鼓勵
I hope that this is something encouraging but not a punishment 我希望這安排會令醫生們更為積極地尋找植牙治療
Hope the clinician can understand the group is caring about them. 我希望這安排會令醫生們更為積極地尋找植牙治療
Personally, I hope that within the team 我希望在團隊中,
those who are more experienced can teach those who have less experience 不論富經驗的或是經驗較少的醫生
and create a learning atmosphere 他們之間也可互相學習, 而我亦會親身教授,令他們獲得更多正確臨床治療方法
since being a dentist is quite stressful 他們之間也可互相學習, 而我亦會親身教授,令他們獲得更多正確臨床治療方法
Through this learning atmosphere within the group 透過此學習氣氛
Through this learning atmosphere within the group 透過此學習氣氛