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Description: For more information visit http://www.americanexpress.com/foraliving.
See Crystal talk about her career working at American Express in Brighton within Global
TRANSCRIPT Usually when Im talking to customers its not
a good thing so they have asked to speak to a manager or a supervisor because theyre unsatisfied.
And its my job to turn that around and make them satisfied. So they can go anywhere from
raging to expletives. It is very challenging but at the same time the end result is very
rewarding. After youve been able to calm someone down you know that youve made a difference
and you know that youve helped somebody. I guess you could say a mini psychologist so
to speak. I think Im good at listening to people and understanding the issue and finding
a solution. I feel very supported. I have had the opportunity to work with tremendous
leadership and peers that are amazing. So just to be able to learn from them has been
an opportunity of a lifetime. And its helped me grow as an individual. Brighton is very
different than what Im used to. Its very diverse. So everybody on the street comes from all
walks of life. So its very interesting and unique. Im experiencing so many new things
seeing so many new things meeting a lot of great people and its just a blast.
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