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After talking to customers, we've made improvements to our online banking.
Customers said they'd like to choose their log in details
so, now, using a new username, password and security code
accessing your online banking will be simpler and more secure than ever.
This is how to change your log in details.
Once you've logged in as usual, you'll land on a welcome page, prompting you to create your new log in details.
You'll need these details whenever you log in to online banking.
First, you'll be asked to create your new online banking username.
If you need it, there are some hints and tips to help you here.
Next, you create and confirm your password.
You'll see some simple instructions to help you create a secure and memorable password.
You'll then be asked to create a 6-digit security code that you'll need every time you log in.
Remember never to tell anyone else any of your log in details.
Then, all you need to do is enter your e-mail address, review your online banking terms and conditions,
and choose your marketing preferences.
Then, just click the confirm button and your log in details are up-to-date.
Once you've created your details, you'll be asked for these new log in details
whenever you use online banking.
Logging into your online banking made simple by smile.