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FOUNDATION THAT PLANS TO BUILD A
SAFE SKATE PARK.
CUSTOMERS WERE CAUGHT BY
SURPRISE WHEN FURNITURE
RETAILER... F-W-S... CLOSED UP
SHOP WITHOUT NOTICE. IF YOU WERE
A CUSTOMER, WHAT HAPPENS NOW?
NEWS 4'S EMILY GUGGENMOS IS
FINDING OUT...
THE SUDDEN CLOSING OF THE
WESTERN NEW YORK FURNITURE STORE
MAY HAVE COME AS A SHOCK TO
SOME... BUT A NEWS 4
INVESTIGATION FINDS THE COMPANY
HAS BEEN IN TROUBLE WITH
CUSTOMERS FOR MONTHS.
(("THANK YOU FOR CALLING FWS. WE
ARE CURRENTLY CLOSED FOR REGULAR
BUSINESS OPERATIONS. DUE TO
DIFFICULT ECONOMIC
CONDITIONS AND A DECLINE IN THE
HOME FURNISHINGS SALES INDUSTRY
IN WESTERN NEW YORK, FWS IS NO
LONGER IN BUSINESS.)) THAT'S THE
MESSAGE CUSTOMERS CALLING FWS
NOW HEAR. IT SAYS THE STORE IS
CLOSED AND IN THE PROSESS OF
TURNING ITS ASSETS OVER TO A
SECURED CREDITOR. THE NEWS
LEAVES CUSTOMERS IN THE LURCH...
BUT THIS ISN'T THE FIRST TIME...
((WE CURRENTLY HAVE 55
COMPLAINTS FILED OVER THE LAST
12 MONTHS. A NUMBER OF THOSE
HAVE BEEN FILED SINCE AUGUST OF
THIS YEAR.)) MOST OF THOSE
COMPLAINTS INVOLVE FURNITURE
THAT WAS ORDERED, BUT NEVER
RECEIVED. BUT THE MOST SERIOUS
COMPLAINT AGAINST FWS...
((PENDERS: WE HAVE REPORTS OF
REFUNDS THAT HAVE BEEN RECEIVED
THROUGH CHECKS, AND
UNFORTUNATELY SOME OF THOSE HAVE
BOUNCED.))
((LYNN: I HAVE NO IDEA WHEN I'M
GOING TO GET THE MONEY BACK.
CUSTOMER SERVICE HAS BEEN
ATROCIOUS. AND IT'S JUST VERY,
VERY AGGRAVATING; AND A TERRIBLE
WAY TO DO BUSINESS.))
CUSTOMERS SAY THEY'VE BEEN
CALLING F-W-S FOR MONTHS BUT
HAVE NOT HEARD BACK FROM THE
STORE SINCE JULY 29TH. THE
STORE'S PHONE MESSAGE ASKS
CUSTOMERS WITH OUTSTANDING