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For an airline, running financial processes is actually quite complex
airlines rarely make profits, when they make 1% they are happy
everybody wants to reduce costs. It's very challenging sometimes
to find the right skills, the right knowledge the right platform,
manage all of that, put the right management attention
and that is where Accelya Kale brings in maximum value in the outsourcing engagement with the customer
MPS is Managed Process Services
that is platform based outsourcing service being offered by Accelya Kale
REVERA is a product, MPS uses this product
to provide end to end revenue accounting services for the end customer
we are responsible for the outcome of that process
for the outcome, the quality, the SLA, the timeliness, completeness, accuracy
all of that is our responsibility. So it's not only a lift and shift
of an operation or delivery center. Its applying the brain behind that delivery
Irrespective of the fact, whether there are issues around the software, whether there are issues
around the other things, whether there are
peaks, whether there are valleys; we are committed to deliver
And we have a concept called quality circles
so what typically happens is like senior people, key people from every project
would engage on a weekly, fortnightly & monthly basis
share what's happening across their projects. I think that's where we bring a
lot of meaning
to why call it MPS or why we call it Managed Process Service because we manage
the entire service not just a project
we got one thousand one hundred people working with us
in our MPS business, more than ninety percent of people that we recruit are
IATA graduates
There is a structure to
in terms of imparting professional training to all these individuals before they come on the flow
it brings a lot of efforts, it brings a lot of sensitivity
to the customer business needs and that helps MPS to provide the best of the breed service
to the end customer
When we speak about the infrastructure, there are two major factors
one is scalability of infrastructure
second is security. We at Accelya Kale believe in investing in best of breed technologies
we have invested in Oracle SQL data which is one of the latest technology in database
We have two world class tier 3+ data centers
with multiple redundancies built in which provides the maximum up time
Our data centers are physically secured in terms of the access control
the biometric access controls. We are ISO 27001 certified
wherein the ISMS Information Security
Management Standards are taken care of. We are also PCI DSS certified
these certifications in itself talk about the security standards that we follow
and what it means is that the customer can rest assured
that information once given in to MPS
is secure right through to the time it is delivered back to the customer
We focus on the airline industry,
we understand, empathise with the airline industry
we know the industry
We have been involved with this industry for decades. In Accelya Kale we work with
our customers
to help them, get the best out of
their financial systems and get the information that they need to run an
airline
very efficiently
Our experience working with the Accelya MPS
has added value to our business
in terms of
early reporting
accuracy in our reporting and completeness
we do appreciate Accelya Kale for
for the value that they have added, to Kenya Airways
Thank you