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Sandy: Where are you guys off to today?
Jane: We're going shopping, Jack needs some new shoes
Sandy: Are you going to get some new shoes Jack?
(Peter says something indistinctly)
Sandy: Really?
Sandy to Maddy: What did he say?
Maddy: He wants to know if you are coming with us
Sandy to Maddy: No I can't come today
Maddy: Why don't you tell Peter that?
Sandy: I've got to go home. I can't come with you today
Voice over: How could this have gone better?
Sandy: Hi, you guys, where are you off to today?
Jack: We're going to get some shoes
Sandy: What was that?
Jack: We're going to get some shoes
Sandy: I see you've got a communication book. Can you show me?
Sandy: Oh Shoes? You're going to buy shoes? Great.
Jack: Yes
Sandy: What about you, Peter?
(Peter says something indistinct.)
Sandy: What was that?
Sandy: I see you've got a communication device there. Can you show me how it works?
Sandy: Oh, you'd like me to come too. Oh, sorry I have to pick the kids up from school
(Peter says something indistinctly)
Sandy: What was that? Do you mind if Maddy repeats it?
Jack: OK
Maddy: He says see you again soon.
Sandy: OK see you
Did you note that this time Sandy spoke directly to the people with a disability in a normal voice.
When she couldn't understand she asked for a repetition and then for a communication book
Or a communication aid, in this case an i-pad. If she needed someone to interpret she asked first.