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Your business is increasingly dependent on a global
workforce, a global customer base, and the
ability to navigate a complex maze of
multicultural situations.
Situations that, if not handled well, can lead
to employee turnover, lost customers,
bad publicity and more. The Cultural Detective
can provide you and your employees a simple yet
powerful process for navigating that maze
successfully,
to boost productivity, save time and money,
and strengthen your global business relationships.
Thank you for spending the next few minutes
learning how.
The Cultural Detective is not a list of do’s and
don’ts. It does not require you to
memorize an encyclopedia of culture-specific
customs and data.
Because it’s more than information. It’s a
practical, repeatable process
designed to build specific skills
that you can start to apply the very moment you
learn it. And, importantly,
the Cultural Detective process is a core foundation
that enables you to
continually leverage new knowledge, skills
and experience
to more effectively build long-term cross-cultural
competence.
Here's how it works. Through an experiential
learning process,
Cultural Detective helps you understand
why colleagues from other cultures
act the way they do, and why you act
– and react – the way you do.
You begin to see
that we are all driven by our values and beliefs,
influenced by our culture, our upbringing
and life experiences.
You learn how “common sense” is really
cultural sense
– common only to those sharing the same cultural
lens, core values
and patterns of behavior.
Starting with that fundamental insight,
the process enables you to develop strategies to
bridge differences
and access the full potential of every team member.
Robust, interactive training materials engage
learners in real-world
critical incidents —
stories of intercultural misunderstandings
that lead to lost customers, unproductive
employee teams,
and ultimately, lost revenue.
With each business case,
learners practice the process using the
Cultural Detective Worksheet.
It’s a highly flexible tool that requires them to
observe the facts,
words and actions of the people in the case studies
before making judgments.
They study and discuss each culture’s Values Lens,
get to know the people
and their core values, and how those values
influence what they say and do.
They learn to recognize positive intentions
instead of
jumping to negative conclusions.
With that recognition, they learn to understand
other perspectives
and manage cultural expectations.
Finally, they discuss ways to build bridges, to
creatively harness
the values and intentions of everyone involved.
In other words,
they learn to leverage cultural differences –
and similarities – as assets
for more effective solutions for the organization,
employees, teams and customers.
Over 100 intercultural experts living and working
all over the world collaborated
to make these learning and global effectiveness
tools seamlessly
customizable to your industry, your organization
and your product.
Ready-to-use materials, covering hundreds of
cultures,
industries and job functions,
provide just-in-time flexibility,
anywhere/anytime delivery,
and minimal preparation time to use effectively.
And, importantly,
The Cultural Detective Series can be implemented
as a classroom session,
coaching tool,
team effectiveness intervention,
independent learning, virtual online course or as
part of a blended learning solution.
If you are ready to give members of your
organization the tools they need to perform
in today’s environment; If you are ready
to achieve more effective and longer term
solutions for your organization;
If you are ready to build a strong foundation
for global competitiveness through
intercultural competence,
Contact us today!