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0:02 hello everybody and welcome to real solutions
TV's 0:05
Norman Ford here and we've got another real 0:08
special guest with us here today it�s Charlie Schneider with
0:12 Schneider Roofing and Remodeling out of Saint
Charles Missouri 0:16
and he came here today and is going to answer a few questions for us
0:21 about some of the problem�s you might be
having with your roof Charlie are you there 0:25
I am perfect thank hey I just wanted to personally thank you for
0:29 stopping by taking time out of your busy schedule
I know you have a lot of stuff going on 0:33
and answering some of the questions for the people we
0:36 did a little survey when we found out that
you were coming on and got a couple questions 0:41
that some people want to get an answered 0:43
I guess the first one 0:46
is tha how does the customer know 0:50
if when they call somebody if they can repair the roof or is it time to put a new roof on
0:54 sure that�s a great question and the ever
ageing question for the home owner 0:59
on roof repair 1:02
to know what if the person comes out and tells me I need a roof when all I
1:06 really need is a repair
1:08 so one of the things we do in our company
in order to 1:11
hopefully try and ease that pain is when we come out will do a
1:15 full seventeen-point roof inspection and in
that inspection it's going to be a full written 1:20
report or 1:21
and it is also going to be photo-documented and what that does is we will be able to
1:25 show the homeowner
1:26 what everything looks like and then we can
look at what is the investment 1:30
of a repair vs or replace look like well 1:34
this nice you guys actually come out in you do a complete report
1:38 along with photo so they can see what's going
on top their roof yes that's correct 1:43
that's incredible that really is because most of the average person out
1:46 there
1:47 they can top that roof they have no idea whats
going on out there charlie 1:50
it's nice how what 1:53
what does the average roof repair cost I mean I know you guys probably have done
1:57 hundreds and hundreds of them are and that
was when the questions that come in 2:00
is there a way you could give them some advice on that sure
2:05 there's a a wide variety of what repairs could
cost depending 2:09
on the severity of the repair that's needed but if you could take all our repairs
2:13 together
2:15 and maybe just put them in a bag and shake
them and take an average cost I 2:19
would say an average cost would be about 2:20
250 to 500 dollars 2:23
OK that's not so bad it�s a very doable number especially for a roof repair
2:27 they are very expensive to replace I know
that 2:32
what kind of a guarantee should a customer or client be looking for when they are having
2:36 a roof repaired
2:40 what kinda questions should they be asked
about that 2:45
the sad thing is that probably most roofing companies are not offering
2:49 any guarantee on a repair which can cause
more tension for the homeowner 2:53
because your are already wondering about the leak it's misdiagnosed
2:58 ok the thing we did is to try to help ease
the 3:01
pain of the customers we go ahead and guarantee everything for one year
3:05 so if we would misdiagnose it we will come
back and fix it correctly 3:09
any time that year 3:12
Wow impressive that's nice it's just nice to know that
3:15 once you've done this I mean you are covered
and it�s not just 3:19
wham bam no type of thing 3:23
If I�m a customer 3:26
they're going to contact a couple different companies
3:30 I'm if they're looking to get someone to come
take a look at that roof we're 3:34
how long should it take before a Roofing Company actually comes out and
3:37 and looks at that roof for them one of the
things we did is we tried to gear our company 3:43
like heating cooling 3:45
or electrical or plumbing company so we do it is true service
3:49 So when someone has a need to try and get
that roof replaced 3:53
we tend to do is be out there within 24 to 48 hours
3:58 and given them that diagnosis so they know
what they're into 4:01
OK great 4:04
and I guess the last question that came in 4:08
Charlie was that once Roofing Company has agreed to fix the roof
4:11 and have come to terms of the roof leak and
how they�re going to do it 4:15
how long should it actually take before they come out and fix that roof
4:18 and get the problem taken care often times
depending on the kind of repair we can 4:24
do it right on the spot if a group right there 4:27
worst case scenario most of our customers always see the repair done
4:30 within a week's time
4:32 nice that�s nice to know
4:35 hey listen that�s all the questions we had
come in Charlie 4:39
and once again I really want to Thank You 4:42
for stopping by 4:44
and answering some questions for the people for everybody that is on the call today or
come by 4:49
look at this if you are looking to have your roof
4:52 repaired are some work done
4:56 This is Charlie Schneider with Schneider Roofing
and Remodeling they are a company out of 4:59
St Charles Mo give them a call here's theres the phone number give them a call
5:03 314-378-6623 and as you can see they will
do a great job for you 5:08
Listen Charlie Thanks for stopping by today we really appreciate it
5:12 All right Thanks Norman Thank you