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I am using GP services for quite long, for 10 years or may be more. They're providing good service so far and that is expected as they're charging the most. I faced 2 problems with GP service (starting from December 1, 2012) and I instantly notified them but no result at all. Therefore I decided sharing this with the social so that people can be aware and raise their voice in time. And I'm also sending the same to some newspapers and BTRC (though I haven't yet found any online compliant facility with BTRC, a link is there, but is producing "Error 404 Object not found!").
Though it is just a matter of taka 30 to me (may be more or less), but think of it if they're deceiving just 0.1 million people a week with same amount of money as mine, total will be taka 3 million a week, taka 15.6 crore a year without any system expense! I think letting it go will encourage them more severe attitude problem in the future.
First, on 1st December, 2012, I requested for an internet mini pack through GP eCare (web interface), and with in a moment, they updated me with TWO internet mini packs! When I called their customer care, he gladly informed me that I'd been updated with 30mb (a mini pack is 15mb/15days) of net limit and no more than 15 days of validity. I must mention here that I mostly remain inside WiFi network and I mainly need a mobile internet when I'm moving (very little). Though I didn't like this over-smart gesture of GP, I just let it go.
Secondly (note the gap between cancel Request and actual Activation and the missing item that the customer care guy mentioned but not logged), on 21st December, 2012, I decided to get rid of GP's nowadays-ghostly internet service and switch to TeleTalk 3G on my phone. I requested the cancellation through the GP eCare the same day, and amazingly strange, instantly they activated mini-pack again! And more strangely, they deactivated it after 10 days in the middle of my plan with 5 more days & 5mb to go! It is as if I requested a free service! I never heard of such a big corporate and mutational showing such arrogance towards a customer!
This screenshots taken from the GP eCare site showing my services status and recording of my conversation with GP CC personnel around 10.30am, 2nd January, 2013, never mind my language at the end, I believe I'm entitled to such privilege due to their attitude.