Tip:
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Select Setup, then Inventory
Create a new category called Credit
Select the Credits option
Enter a name, such as Credit, and select your newly created category.
Each credit is worth $0.01
Click OK
Select Sales, then Search to add the member you are selling a credit to
In the Add Product menu, select Credit
Adjust the quantity until you have the correct amount
Select Create Invoice and pay as usual
Click the member's name to display Credit Balance
Find the invoice you would like to refund
Select Refund
Select Refund Payment and Item or Refund Payment, depending on the case
Select Credits
Enter in the Refund Amount
Select Refund
Click the member's name to display Credit Balance