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"Mum and dad have been here for nearly 40 years...
"...and it was all gone in a matter of hours. Not the house - no, that will dry out...
"...no, the photos, the letters, the memories - not to mention the insurance paperwork...
"...freak weather and flooding can strike at any time, so it pays to be ready for anything...
"...and that is why Hertfordshire Resilience Partnership have put all of their advice and information in one place...
"...visit hertsdirect.org/emergency for more help and advice, including tips on keeping valuable possessions and paperwork flood proof...
"...Remember, if you do get evacuated from your home, always take your keys, an address book and any medication you may need...
"...make sure you are ready for anything - visit hertsdirect.org/emergency or your local library."