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WE NEED MORE ROOM. WE NEED TO
MAKE SOME CHANGES.
>> TONS MORE DISPLAY.
>> WE NEED THIS BUT MORE.
>> YOU'RE READY TO PURGE.
NOW, THIS IS A CLOSET. THIS IS
WHAT A CLOSET SHOULD BE.
>> IT'S A STORE.
>> WE ARE DOING A FEATURE ON
DESIGNER RESALE. MIND IF I JUST
ASK YOU A COUPLE OF QUESTIONS?
>> YEAH. NO, NOT AT ALL.
>> THE "TOWN & STYLE" PULL,
HOW'D THAT GO?
>> I DIDN'T KNOW THAT THEY WERE
GONNA INTERVIEW US.
>> THEY INTERVIEWED YOU?
>> DIANA...
>> YEAH?
>> HAVE YOU SEEN THIS? LAURA...
>> WHAT?
>> IN THE CLOSET.
>> WHY? ARE YOU MAD?
>> GET IT IN HERE.
>> DID I DO GOOD?
>> ♪ LOSE YOUR MIND
SPEND YOUR MONEY
WITH NO REGRETS ABOUT IT, HONEY
LOSE YOUR MIND
SPEND IT ALL
I HAVE TO HAVE IT ALL ♪
>> WE NEED MORE ROOM.
>> YEAH. LOOK, GUYS.
>> WELL, I CAN'T EVEN SEE YOU.
>> OVER THE RACKS, I CAN'T SEE
YOU GUYS. YOU CAN'T FIND ME.
I'M LOST.
>> I KEEP TRYING NEW THINGS, BUT
THEY KEEP NOT WORKING.
>> MAYBE IF YOU WOULD ASK ME HOW
WE SHOULD DESIGN IT, I WOULD LET
YOU KNOW.
>> YEAH. WELL, NOBODY'S EVER
CONSULTED YOU.
>> NO ONE HAS EVER ASKED
MARY LOU.
>> THEY HAVEN'T.
>> WE'RE FACING A REAL ISSUE--
TOO MUCH INVENTORY WITH NOT
ENOUGH SPACE.
>> HEY, GUESS WHO I JUST TALKED
TO.
>> WHO?
>> MELODIE FROM VIE BOUTIQUE.
>> OH, COOL.
>> LISTEN. SHE WANTS US TO COME
TO HER HOUSE.
>> AWESOME. I LOVE THAT
BOUTIQUE.
>> MELODIE IS THE OWNER OF VIE,
WHICH IS ONE OF THE BEST
BOUTIQUES IN ST. LOUIS. SHE'S A
GREAT BUYER, AND SHE'S GONNA
HAVE A TON OF UNTREND INVENTORY
FOR US.
>> SHE CARRIES MORE
ALICE + OLIVIA THAN ANYBODY IN
ST. LOUIS.
>> SHE'S KIND OF KNOWN FOR HER
JEWELS, THOUGH.
>> WONDER IF SHE'S GOT JEWELRY.
>> I DON'T KNOW.
>> SO SHE DIDN'T SAY WHAT
SHE HAS?
>> SHE DIDN'T SAY. SHE JUST
SAID, "I HAVE A TON OF PRODUCT,"
A LOT OF PAST SEASONS,
OFF-SEASON.
>> WHERE ARE WE GONNA PUT IT?
>> THAT'S WHAT I WAS JUST GONNA
ASK YOU. WHERE ARE YOU GONNA
PUT IT?
>> MY NAME IS MELANIE. I'M
SELLING A LARGE HERME SCARF.
I THINK THEY'RE GONNA OFFER ME
ENOUGH MONEY FOR MY SCARF.
I DON'T THINK IT'S GONNA BE WHAT
IT'S WORTH, BUT I'M PRETTY SURE
IT'S GONNA BE ENOUGH. HI.
>> HI, DEAR. HOW ARE YOU?
>> GOOD. HOW ARE YOU?
>> GOOD. WHAT'S THE NAME?
>> MELANIE.
>> GIRLS...OOH!
>> YES! WE LOVE THE ORANGE BAG.
>> I WAS GIVEN THE SCARF AS A
GIFT, AND I'VE NEVER WORN IT.
IT STILL HAS THE ORIGINAL
CREASES, ORIGINAL TAGS,
EVERYTHING.
>> IT'S THE BIG SCARF. WE GET A
LOT OF HERMES SCARVES, BUT WE
RARELY GET THE BIG ONES. THIS IS
VERY NICE. THEY'RE ALL
HAND-STITCHED, NEVER STITCHED
WITH A MACHINE. SO WE KNOW IT'S
AUTHENTIC. DENA, YOU WANT TO
LOOK AT THIS, HONEY? THIS IS UP
YOUR ALLEY.
>> OH, MY GOSH, LOOK HOW
GORGEOUS.
>> ISN'T THAT BEAUTIFUL?
>> YES.
>> IT'S GORGEOUS.
>> BIGGEST THING WITH THE HERMES
IS, EVERY YEAR, THEY SHRED ALL
OF THEIR SCARVES THAT HAVE NOT
SOLD, AND THE BIGGEST
REASON WHY--
>> WHAT? WHAT'S THAT?
>> I KNOW, BUT IT KEEPS THEIR
VALUE HIGH.
>> YEAH. THE FIRST HERMES SCARF
WAS MADE IN 1937. HERMES
SCARVES BECAME POPULAR IN THE
1950s WHEN THEY WERE WORN BY
SUCH FASHION ICONS AS FIRST LADY
JACKIE KENNEDY AND QUEEN
ELIZABETH.
IT TAKES 300 SILKWORMS TWO YEARS
TO PRODUCE ENOUGH MATERIAL FOR
ONE HERMES SCARF.
>> LET ME GET MY--
>> OH, LOOK AT THAT.
>> YEAH, A DRESS.
>> HA HA!
>> THEY REALLY DO WEAR THESE AS
DRESSES A LOT OF TIMES.
>> ARE YOU KIDDING?
>> YEAH. HA HA HA!
>> ISN'T THAT PRETTY?
>> LOOK AT THAT. MARY LOU HAS
GOT A LITTLE SARONG.
THAT IS AWESOME.
>> I'M GONNA TAKE THIS OFF YOU
BEFORE YOU GET SOMETHING ON IT.
>> I'M SAYING--
>> YOU WANT ME TO TAKE A SHOT
OF THIS?
>> YES. GO RIGHT AHEAD.
>> ROCK ON, GIRL.
>> GET YOUR CAN UP HIGH.
>> YOU'RE GONNA SHAKE IT, HOLD
IT UP. THAT'S RIGHT. THERE YOU
GO. WHOA, CAREFUL. THERE'S A LOT
IN THERE. THAT'S STRAIGHT ***,
GIRL.
>> OH, MY GOD.
>> OH, YEAH.
>> THAT'S HORRIBLE. STOP IT, YOU
GUYS.
>> ISN'T THAT MARVELOUS?
>> NOW, WHAT ARE YOU HOPING TO
GET FOR THIS BEAUTIFUL PIECE?
>> I MEAN, 600 WOULD BE
A GOOD AMOUNT.
>> THESE RETAIL FOR ABOUT 1,500.
TODAY I WOULD BE ABLE TO OFFER
YOU 500. HOW ARE YOU WITH THAT?
>> 505?
>> 505? HONEY, IF 505 MAKES YOU
HAPPY, I'LL GO THERE.
>> I WANT TO DO 505.
>> OK. THAT'S WHERE WE'LL GO.
WE'VE GOT A DEAL, SISTER.
>> AWESOME. I'M HAPPY WITH HOW
EVERYTHING WENT HERE. I THINK I
GOT A GOOD DEAL AT WOMEN'S
CLOSET EXCHANGE.
>> THERE YOU GO. THANK YOU SO
MUCH, SWEETHEART.
>> THANK YOU, GUYS, SO MUCH.
>> THANK YOU, HONEY.
>> BYE. ENJOY YOUR NIGHT.
>> WE WILL. THANKS.
>> MARY, YOU DO ANY MORE WHIPPED
CREAM, YOU'RE NOT GONNA BE ABLE
TO PROCESS.
>> YOU CAN'T SEE ME OVER THE
RACKS, SO YOU DON'T KNOW.
>> HA HA HA!
>> OH, I LOVE THIS BOUTIQUE.
>> I NEED EARRINGS.
>> DO YOU?
>> HI.
>> HI.
>> DARLING, HOW ARE YOU?
>> GOOD. HOW ARE YOU LADIES
DOING?
>> GOOD. LOOKS GREAT IN HERE.
>> OH, THANK YOU.
>> WE'RE JUST BROWSING AROUND.
>> LOVING THE NEW COLORS.
>> I KNOW.
>> I'M GONNA TRY THIS ON.
ISN'T THIS CUTE? CAN I TRY THAT?
>> OOH, LORD, I LOVE THIS.
>> THAT'S AWESOME.
>> LOOK AT THIS. ISN'T THAT
CUTE?
>> IT'S GORGEOUS.
OH, EXCUSE ME!
>> OH, SO SORRY. SO CUTE.
>> DARLING.
>> IT'S BIG, THOUGH.
>> OHH...
>> I NEED A SMALL...
>> LET ME SEE.
>> BUT IT'S SO CUTE.
>> OH, WELL, YOU DON'T HAVE IT
ZIPPED.
>> I KNOW.
>> DI, THAT IS DARLING WITH THAT
GREEN NECKLACE.
>> HEY, DON'T PULL IT SO TIGHT.
>> OK.
>> SO PRETTY.
>> LOOK AT THIS. LOVE THIS.
>> I LOVE NAVY, BUT I WEAR TOO
MUCH BLACK.
>> I WANT OUR STORES TO HAVE
MORE OF A BOUTIQUE FEEL. GINA,
THE GAL THAT COMES IN EVERY
MONDAY--I CAN'T REMEMBER HER
LAST NAME--SHE CAME UP WITH
SOMETHING, AND SHE SAID, "I'VE
BEEN IN HERE FOR AN HOUR, AND I
DIDN'T EVEN KNOW THIS WAS HERE,"
BECAUSE IT WAS A LITTLE CROWDED,
AND I DON'T LIKE RACKS CROWDED.
>> I ALWAYS TELL EVERYBODY,
"THERE'S ONLY ONE OF EVERYTHING.
YOU NEED TO REALLY TAKE THE TIME
TO SPEND."
>> IT'S TRUE.
>> YOU'RE NOT GONNA WHIRLWIND IN
OUR STORE ON YOUR LUNCH BREAK
AND SEE EVERYTHING. IT'S NOT
GONNA HAPPEN.
>> HAVING A STORE THAT'S HARD TO
SHOP IS NOT ACCEPTABLE. THERE
DEFINITELY HAS TO BE A WAY FOR
US TO BE EASY TO SHOP ON
SOMEONE'S LUNCH BREAK. MAYBE
IT'S THE WAY WE MERCHANDISE.
MAYBE IT'S SPREADING OUT THINGS
INTO DIFFERENT AREAS.
>> WHAT WE NEED IS A BIGGER
LOCATION.
>> I DON'T DISAGREE THAT WE NEED
A BIGGER SPACE.
>> WE ARE BUSTING AT THE SEAMS,
ALL OF THIS FABULOUS MERCHANDISE
WITH NO PLACE TO PUT IT. WE NEED
TO THINK ABOUT WHAT SOME OF OUR
OPTIONS ARE. WE NEED BETTER
MERCHANDISING IN OUR STORE.
WHEN WE'RE PROCESSING 400
ITEMS A DAY, IT'S DIFFICULT TO
HAVE IT MERCHANDISED THE WAY--
I WOULD LOVE FOR IT TO LOOK LIKE
THIS.
>> THANK YOU SO MUCH.
>> LET'S GO, LADIES.
>> OK. BYE. THANK YOU.
>> BYE. THANK YOU.
>> HEY, SUE.
>> HEY.
>> SUE, WE NEED TO BRIGHTEN UP
OVER THERE. WE NEED THE RACKS TO
BE GONE THROUGH AND PURGE THINGS
THAT HAVE BEEN THERE, MAYBE.
>> YOU KNOW WHAT? WE HAVE GOT TO
DECIDE RIGHT NOW WHAT ARE WE
GONNA DO. I ALWAYS SAY, "BLOOM
WHERE YOU'RE PLANTED," AND I
THINK SOMEBODY COMING IN
MERCHANDISING WOULD MAKE A HUGE
DIFFERENCE. WHO WAS IT THAT DID
MERCHANDISING?
>> ALI. ALI BADER. YEAH.
>> ALI. LET'S CALL HER AND SEE
IF SHE WANTS TO COME IN AND
MAYBE REMERCHANDISE. A VISUAL
MERCHANDISER HELPS US BETTER
SORT AND ARRANGE THE PRODUCT IN
OUR STORE SO THAT WE CAN MAKE
THE MOST OF THE SPACE THAT WE
HAVE.
>> YEAH. JUST TELL ALI,
I MEAN, WE JUST WANT HER TO COME
OUT AND...
>> YEAH. TAKE A LOOK.
>> TAKE A LOOK.
>> SO WE NEED TO CALL ALI FIRST
AND SEE WHAT WE CAN DO WITH THE
SPACE THAT WE HAVE. WE NEED TO
MAKE SOME CHANGES.
>> OK.
>> OK. LET'S GET STARTED TODAY.
>> I LIKE IT.
>> YOU ORGANIZING BACK THERE?
>> YEAH. JUST, I CAN'T REALLY
TELL WHICH WAY THESE DRESSES ARE
SUPPOSED TO GO, AND IT'S KIND OF
FRUSTRATING ME.
>> WE'RE PRETTY HEAVY.
>> LADIES...
>> LAMBSKIN IS NEVER GONNA SAY,
"LAMBSKIN." IT HAS A FEEL TO IT.
>> PLEASE...SIT DOWN AND WORK.
>> OOH, ALCOHOL. THANK YOU.
>> I REALLY, REALLY THINK THAT'S
CUTE. IT'S GOT THE NAVY AND FOLK
ART IN BLACK AND GREEN.
>> MM!
>> YES. OK. LET'S GET BACK TO
WORK.
>> THIS IS ALREADY TELLING ME
THAT IT'S REAL BECAUSE WE'VE GOT
A NICE, THICK, HEAVY RUBBER.
>> HA HA HA!
>> HA HA HA!
>> OK. NOTHING CUTE.
>> TAKE IT OFF OR SOMETHING.
>> I'M TELLING YOU...
>> I THINK WE'VE BEEN TALKING
ABOUT THEM RUBBERS FOR TOO LONG
NOW.
>> WELL, I'M TALKING ABOUT A
DIFFERENT KIND OF RUBBER,
MARY LOU. I'M TRYING TO BE GOOD
HERE AND TALK ABOUT JOBS.
[DING]
>> HEY.
>> HELLO.
>> HOW YOU DOING?
>> I'M GOOD, AND YOU?
>> GOOD TO SEE YOU.
>> GOOD TO SEE YOU.
>> ALI BADER IS ONE OF OUR
CUSTOMERS WHO IS A PROFESSIONAL
RETAIL MERCHANDISER. MAYBE SHE
CAN GIVE US SOME FRESH IDEAS
ABOUT THE STORE. WE NEED A
LITTLE BIT OF ALI.
>> THAT'S WHAT I HEAR.
>> WE--DIANA, SUE, AND I--ALL
WANT TO KNOW WHAT YOUR THOUGHTS
ARE AS FAR AS HOW THE
MERCHANDISE FLOWS THROUGHOUT THE
STORE.
>> MORE SO AROUND THE LARGE
PICTURE.
>> RIGHT, RIGHT, RIGHT.
>> MM-HMM. YEAH.
>> BIG PICTURE, WHERE TO TAKE
IT.
>> YEAH. AS FAR AS MERCHANDISING
IN OUR STORE, THINGS MOVE.
>> YEAH. IT'S A LITTLE BIT MORE
PRECARIOUS THAN A REGULAR RETAIL
STORE BECAUSE THE MINUTE WE PUT
SOMETHING OUT, IT'S GONE...
>> SURE.
>> AND THEN WE HAVE THAT.
>> BUT WE'RE GONNA LET YOU DO
WHAT YOU DO BEST.
>> WHAT'S YOUR CHALLENGE?
>> DRESSES ARE A CHALLENGE
FOR US.
>> DRESSES ARE A MAJOR
CHALLENGE. WE SEE SO MANY, AND
THEY'RE FABULOUS, AND SO IT'S
LIKE, HOW DO WE DISPLAY THEM
ALL?
>> I SEE T-RACKS FOR YOUR LONGER
GARMENTS.
>> BUT, ALI, UNLIKE SIMILAR
STORES, OUR VOLUME IS ALWAYS.
>> YEAH.
>> YOU'RE PROBABLY STUCK ON
SPACE.
>> SPACE IS DEFINITELY AN ISSUE.
PURSES, TOO, ARE ALWAYS A
CHALLENGE. WE GET SO MANY
PURSES, AND WE SELL A TON OF
PURSES, AND HOW DO WE DISPLAY
THOSE EFFECTIVELY?
>> MAYBE A WAY TO BREAK THEM UP.
>> ALTHOUGH A WALL OF PURSES IS
THE EASIEST WAY TO SEE THINGS.
>> DO PEOPLE GO THROUGH THEM?
>> THEY DO. I MEAN, THEY LIVE IN
THIS CORNER.
>> THEY DO, AND WHAT THEY DO IS,
THEY'LL PICK ONE UP, AND THEN
THEY HAVE TO WALK AROUND TO KIND
OF LOOK AT THEM BECAUSE YOU WANT
TO SEE HOW IT LOOKS ON YOU.
>> YOU DO HAVE A TON. SO YOU'D
STILL WANT TO GO TO WALL AND
MAYBE SOME MIRRORS SO WHEN YOU
GRAB THAT BAG, YOU CAN PUT IT ON
AND KIND OF CHECK IT OUT AT
LEVEL. IT SAVES TIME.
>> AND JEWELRY, I MEAN, WE SELL
A TON OF JEWELRY, AND WE NEED TO
CONSTANTLY DISPLAY THIS.
>> AND IT SELLS SO QUICKLY THAT
THESE ARE CONSTANTLY EMPTY.
>> MY PROBLEM WITH THIS TABLE,
THOUGH, IS THAT WE ARE SO BUSY
ON THE WEEKENDS NOW THAT THEY
LINE UP HERE. THEY LINE UP HERE,
AND NO ONE IS LOOKING HERE
BECAUSE THEY'RE RIGHT ON TOP
OF IT.
>> MAYBE A TON OF FRAMES LIKE
THAT HUNG ON THE WALL BECAUSE
THEN YOU CAN ALSO KEEP TRACK OF
WHAT YOU HAVE VERSUS--
>> WELL, WE KEEP TRACK OF IT.
EVERYTHING IS COMPUTERIZED.
>> YEAH, BUT, YEAH, WE DON'T
KNOW HOW MUCH AT A GLANCE.
>> YEAH.
>> MM-HMM.
>> AND AS FIXTURES GO BARE, YOU
CAN QUICKLY REPLENISH THEM
BECAUSE THEY'RE MORE NOTICEABLE.
WHAT I THINK OF WHEN I WALK INTO
A STORE IS THE EASIEST WAY TO
SHOP IT, AND FOR MYSELF, I THINK
OF DIVIDING IT UP BY SIZE...
>> OK.
>> AND WITHIN EACH SIZE GROUP,
YOU'RE KIND OF CREATING A STORE
WITHIN A STORE...
>> MM-HMM.
>> FOR EACH SIZE. SO YOU HAVE
YOUR EXTRA SMALL--ZERO,
TWO--SHOP. IT WOULD NOT ONLY
MAKE A MORE SHOPPABLE EXPERIENCE
FOR THE CLIENT, BUT FOR YOUR
SALES ASSOCIATES.
>> I LIKE THE IDEA OF SMALL,
MEDIUM, LARGE, EXTRA LARGE.
>> ESSENTIALLY, IT'S CREATING A
BUNCH OF SHOPS WITHIN A SHOP.
>> SO YOU PUT EVERYTHING--
SO YOU WOULD PUT JACKETS,
BLAZERS, DRESSES...
>> YES.
>> TOPS, EVERYTHING IN THAT
SIZE.
>> ALI HAS GIVEN US SOME REALLY
GOOD IDEAS ABOUT MERCHANDISING.
I JUST THINK THAT WE MIGHT NEED
MORE SPACE TO ACTUALLY PULL IT
OFF THE WAY SHE'S ENVISIONING.
>> ALI, LET ME ASK YOU THIS,
THOUGH. DO YOU THINK THAT WE
NEED A BIGGER SPACE?
>> YES.
I'M MORE INCLINED TO GO IN AND
BUY MORE...
>> RIGHT.
>> BECAUSE IT'S ALL RIGHT THERE.
>> THE ONE THING THAT ALI HAS
OPENED MY EYES TO IS THAT, NO
MATTER WHAT WE DO, THIS SPACE IS
NOT GONNA GET BIGGER. I'M
THINKING WE PROBABLY NEED TO
CONSIDER A LARGER SPACE.
>> WELL, THANK YOU SO MUCH.
>> THANK YOU, ALI. THANK YOU SO
MUCH FOR TAKING TIME OUT OF YOUR
DAY AND MEETING WITH US.
>> AND YOU HAVE FABULOUS IDEAS.
>> THANK YOU, SWEETHEART.
SO NICE. YEAH.
>> THANK YOU. GOOD-BYE.
>> BYE, DARLING.
[DING]
>> GOOD LUCK, BABE.
>> NOW WE HAVE A LOT TO THINK
ABOUT.
>> HEY.
>> HI, LADIES. WELCOME.
>> WANT ME TO ADD THAT TO YOUR
STUFF FOR YOU? OK, AND WHAT WAS
YOUR NAME? KAREN? OK. THANKS.
[DING]
>> HI. I'M BETH. I'M BRINGING IN
SOME PRADA PATENT LEATHER HIGH
HEELED SHOES. I PAID ABOUT 550
RETAIL FOR THE PRADA HEELS.
SO I'M HOPING TO GET ABOUT $100
STORE CREDIT OR CASH. HELLO. HI.
>> HI. HOW ARE YOU?
>> I WAS INTERESTED IN SELLING
THESE. I ABSOLUTELY LOVE THEM,
BUT LITTLE ONE ON THE WAY, AND
THEY'RE TAKING UP ROOM IN THE
CLOSET.
>> CONGRATULATIONS.
>> THANK YOU. THANK YOU.
>> WHAT IS YOUR FIRST NAME?
>> BETH.
>> BETH, I'M MOLLY.
NICE TO MEET YOU.
>> HI, MOLLY. NICE TO MEET YOU.
>> OK, AND YOU'VE BEEN IN THIS
STORE BEFORE?
>> I'VE CHECKED OUT PURPLE COW,
AND I'M INTERESTED IN CHECKING
THAT OUT SOME MORE.
>> YEAH. GREAT, GREAT, VOTED
BEST CHILDREN'S STORE. OK.
SO THEY'RE PRADA...
>> MM-HMM.
>> AND WHAT DID THEY RETAIL?
>> I THINK I GOT THEM FOR AROUND
550.
>> OK. THEY'RE IN GREAT
CONDITION, AND IF YOU WANT TO
HAVE A LOOK AROUND, MAKE
YOURSELF AT HOME. I'M GONNA LOOK
THEM UP, AND I'LL CALL YOU BACK
IN A FEW...
>> ALL RIGHT. THANK YOU.
>> OK? PRADA WAS FOUNDED NI 1913
AS A LEATHER GOODS SHOP. SINCE
ADDING THE LINE OF SHOES TO
THEIR BRAND IN 1989, MANY
CELEBRITIES HAVE BECOME LOYAL
FOLLOWERS, SUCH AS TAYLOR SWIFT
AND ANNE HATHAWAY. I WANT TO
SEE, THOUGH, IF THEY WENT ON
SALE. HEY, MARY LOU.
>> OOH, THOSE ARE SMOKING.
>> OH, LOVE. LOOK AT THAT.
THESE ARE PERFECT FOR...
>> I KNOW, RIGHT?
>> WE CAN'T PASS ON A PAIR OF
PRADAS LIKE THESE. THEY ARE
AWESOME. MOLLY HAS TO MAKE THE
RIGHT DEAL AT THE RIGHT PRICE.
>> YEAH. YES. SO THEY DID GO ON
SALE. SHE PAID 550 BECAUSE THEY
WERE 670. WE'RE GONNA PROBABLY
PUT, I WOULD SAY, THE MOST ON
THESE--189. THEY'RE PERFECT.
LET'S SANITIZE THE INSIDE, WIPE
DOWN THE OUT, AND PUT IT ON THE
FLOOR RIGHT AWAY.
>> EXACTLY.
>> THEY DON'T NEED ANY MOLLY
MAGIC.
>> GO FOR IT. CALL HER BACK.
>> OK. THESE PRADAS ARE IN
PERFECT CONDITION, AND THEY
ALWAYS SELL BEST. HOPEFULLY,
BETH LIKES THE OFFER THAT I HAVE
IN MIND. OK, BETH. DO YOU KNOW
WHAT YOU WERE HOPING TO GET FOR
THESE?
>> I WAS HOPING FOR 100, 150,
SOMEWHERE IN THAT RANGE.
>> OK, AND YOU KNOW WITH THE
REALITY OF RESALE, WE DO GIVE
YOU APPROXIMATELY HALF OF WHAT
WE CAN SELL THEM FOR. SO WITH
THAT SAID, I CAN OFFER YOU AN
$80 STORE CREDIT, OR WE COULD DO
65 IN CASH.
>> 80 STORE CREDIT SOUNDS GREAT.
>> 80? OK, AND YOU'RE GONNA GO
TO THE PURPLE COW?
>> YES. I AM.
>> YAY. THEY HAVE THE BEST STUFF
AT PURPLE COW. YOU'RE GONNA
LOVE, LOVE IT.
>> AND YOU SAID THIS WAS GOOD
FOR HOW LONG?
>> FOR ONE YEAR.
>> ONE YEAR. ALL RIGHT.
>> UH-HUH. ALL RIGHT.
>> ALL RIGHT.
[DING]
>> HELLO.
>> HI. I'M SUZY WITH
"TOWN & STYLE."
>> NICE TO MEET YOU, DARLING.
>> WE ARE DOING A FEATURE ON
DESIGNER RESALE...
>> MM-HMM.
>> AND SO WE REALLY WANTED TO
INCLUDE SOME PIECES FROM YOUR
STORE. WHAT WE'D LIKE TO DO IS
LOOK AROUND AND BORROW A FEW
THINGS TO SHOOT IN STUDIO.
>> THINK THAT'S OK.
>> THIS PIECE IS GONNA FOCUS
MOSTLY ON HIGH-END DESIGNERS AND
WHAT WE CAN FIND.
>> OK. THEN YOU NEED TO SEE THIS
HERMES PIECE.
>> OK.
>> I MEAN, IT'S IN THE VAULT.
"TOWN & STYLE" IS A LOCAL ST.
LOUIS MAGAZINE THAT FOCUSES ON
COMMUNITY NEWS AND LIFESTYLE
INFORMATION.
>> SEEN YOUR PICTURE IN THE
MAGAZINE.
>> OH, YEAH. GREAT.
>> NICE TO MEET YOU. WENDY?
>> YES. WENDY.
>> YEAH. GREAT TO MEET YOU.
>> STORE LOOK GREAT.
>> THANK YOU. DO YOU HAVE A
THEME TO THIS SHOOT AT ALL?
>> THIS THEME IS PROBABLY JUST
TURNING OUT TO BE MORE HIGH-END
DESIGNER, SORT OF THE
HIGHER-END.
>> WE'VE DEFINITELY GOT THAT.
WE REALLY LOVE WHEN MAGAZINES
COME IN AND WANT TO PULL OUR
PRODUCT FOR ONE OF THEIR
EDITORIALS. IT REALLY SHOWCASES
WOMEN'S CLOSET EXCHANGE.
ANYTHING THAT EXPANDS OUR BRAND
IS GREAT FOR US.
>> NOW, ANOTHER THING ABOUT THIS
SCARF, IT HAS THE ORIGINAL FOLD,
WHICH IS--
>> YEAH, DEFINITELY SOMETHING TO
LOOK FOR.
>> INTERESTING.
>> OH, ALWAYS. THAT'S THE FIRST
THING WE CHECK, IS THE FOLD.
>> OH, REALLY?
>> YEAH, BECAUSE IT'S MORE
VALUABLE WITH THE FOLD.
ISN'T THAT BEAUTIFUL?
>> WITH THE CREASES?
>> YEAH. MM-HMM.
>> ISN'T THAT GORGEOUS?
>> SO YOU NEVER WANT TO STEAM IT
OUT.
>> DON'T EVER STEAM IT OUT.
THAT IS BEAUTIFUL.
>> ISN'T THAT GORGEOUS?
>> WELL, THIS WOULD BE A GREAT
THING TO SHOOT.
>> I KNOW. IT'S JUST SO
BEAUTIFUL.
>> IT'S JUST SUCH A PRIZEWINNING
PIECE.
>> DONE. PUT THAT IN THE PILE.
>> HERMES IS THE HIGHEST LEVEL
OF DESIGNER LABELS. PEOPLE NEED
TO SEE THAT WE HAVE THIS IN
STOCK. SO WE'RE TAKING THEM TO
THE VAULT. OH, YOU HAVE NO IDEA
HOW LUCKY YOU ARE.
>> REALLY? I LOVE GOING WHERE NO
ONE REALLY GETS TO GO. YOU GONNA
BLINDFOLD US?
>> YEAH.
>> BADGLEY MISCHKA, BEAUTIFUL.
>> SO CUTE. SEE, THE PROBLEM IS
NARROWING DOWN BECAUSE NOW
THERE'S TOO MANY CHOICES.
>> HA HA HA!
>> HA HA HA!
>> IF YOU'RE DOING A CASUAL
STORY, THIS DVF...
>> OOH, YEAH. THAT IS CUTE.
>> IT'S SUCH A VIBRANT COLOR,
AND--
>> THIS BAG, LOOK AT THIS
SNAKESKIN. THIS IS COACH, AND NO
MATTER WHERE I GO, I SEE MORE
COACH THAN ANYTHING ELSE. COACH
HAS HAD THIS INCREDIBLE
RESURGENCE IN POPULARITY, BUT
THEIR STYLE IS JUST BEAUTIFUL.
>> THAT'S REALLY CUTE.
>> ISN'T THAT PRETTY?
>> MM-HMM.
>> DID YOU SEE THESE? TORY ARE
JUST CUTE, SO SUMMER.
>> THESE BAD BOYS ARE OUR SIZE,
BY THE WAY.
>> THEY ARE? THIS IS THE
PROBLEM. WE END UP SHOPPING FOR
OURSELVES, AND NOT FOR WORK.
>> HA HA HA!
>> SUZY?
>> YES?
>> ISN'T THAT PRETTY?
>> IT'S REALLY, REAL CUTE.
>> ISN'T THAT CUTE, AND THEN
THIS LITTLE SHOSHANA, CAN'T YOU
SEE THAT WITH RED? IT JUST LOOKS
LIKE SUMMER, WALKING ON THE
BEACH.
>> DON'T WE HAVE A TEENAGE GIRL
THAT WE COULD PUT IN?
>> IT'S SO CUTE. I THINK TYING
THAT WITH THE YELLOW
DOLCE&GABANA.
>> THAT'S A GREAT IDEA.
>> THERE'S SO MUCH GREAT STUFF
HERE, PEOPLE DON'T REALIZE.
>> AWESOME, AWESOME, AND OUR
MARKET IS, WE HAVE WONDERFUL
CLIENTS IN ST. LOUIS, BUT HALF
OF OUR CLIENTS FLY IN FROM OUT
OF TOWN TO SHOP OUR STORE.
>> I BELIEVE IT.
>> SUZY, SUE AND I HAVE TO
LEAVE. WE HAVE A MEETING.
>> OK.
>> WE'RE GONNA LEAVE YOU IN
LAURA'S HANDS. THANK YOU SO
MUCH.
>> GREAT. THANK YOU SO MUCH.
HAVE A GREAT MEETING.
>> I'LL SEE YOU.
>> SUE AND DIANA HAVE TO GO ON
THIS CLOSET BUY, BUT SOMEBODY
HAS TO STAY BACK AND PULL ITEMS
FOR THIS SHOOT. DO YOU HAVE AN
IDEA--
DO YOU HAVE A NUMBER IN YOUR
HEAD OF JUST HOW MANY PRODUCTS
YOU WANT?
>> UM, WE'RE GETTING REALLY
CLOSE.
I MEAN, I DON'T WANT TO TAKE
YOUR WHOLE--
>> YOU'RE NEVER GONNA DEPLETE US
OF INVENTORY, TRUST ME.
>> I WANTED TO INTERVIEW YOU
JUST FOR A SECOND, PUT A COUPLE
OF YOUR ANSWERS ON TAPE SO THAT
I CAN WRITE UP SORT OF THE
HOW-TO-SHOP-RESALE PROCESS...
JUST ASK YOU A COUPLE OF
QUESTIONS.
>> YEAH. NO, NOT AT ALL. THEY
NEVER SAID ANYTHING ABOUT AN
INTERVIEW. I MEAN, SUE AND DIANA
ARE GONNA DIE. WE ALWAYS DO
PRESS TOGETHER.
>> I'M NOT GOOD AT WRITING.
>> SURE.
>> I DON'T KNOW SHORTHAND.
>> HA HA!
>> I CAN'T WAIT TO SEE WHAT
LAURA PULLS FOR "TOWN & STYLE."
>> OH, I KNOW. SHE'S GOOD AT
THAT.
>> IT SOUNDS LIKE IT'S GONNA BE
A BIG SPREAD.
>> THEY'RE JUST PULLING STUFF,
RIGHT?
>> RIGHT, RIGHT. THERE'S NO
ARTICLE OR ANYTHING.
>> YOU'RE SURE?
>> YEAH.
>> NO INTERVIEW?
>> I'M NOT POSITIVE, BUT--
NO. SHE WOULD'VE SAID, I'M SURE.
I'M SURE SHE JUST SAID A
SPREAD.
BECAUSE WE DO INTERVIEWS
TOGETHER.
>> WE'LL SEE, WON'T WE?
>> I WANTED TO INTERVIEW YOU
JUST FOR A SECOND...
>> SURE.
>> OK, JUST PUT A COUPLE OF YOUR
ANSWERS ON TAPE.
>> OH, OK.
>> I'M NOT GOOD AT WRITING.
I DON'T KNOW SHORTHAND.
>> HA HA! NOBODY SAID ANYTHING
ABOUT AN INTERVIEW. I THOUGHT
THEY WERE JUST HERE TO PULL
ITEMS FOR A PHOTO SHOOT.
>> SO TELL ME ABOUT THE PROCESS
FOR RESALE.
>> WE SELL THINGS FOR ABOUT A
THIRD TO HALF OF WHAT THEY WERE
NEW...
>> OK.
>> BUT THEN ALSO, WE GET A LOT
OF RARE LOUIS VUITTONS, PRADAS.
WE LOOK AT OVER 1,000 ITEMS A
DAY.
>> OH, MY GOSH.
>> YEAH. YEAH. WE DO, AND I
THINK THE REASON PEOPLE ARE
COMING TO US--NOT ONLY IN THE
ST. LOUIS AREA, BUT FROM ALL
OVER THE COUNTRY--IT'S CASH ON
THE SPOT, AND WE'RE PAYING MORE
THAN ANYBODY BECAUSE WE'RE DOING
SUCH A VOLUME AND WE'RE TURNING
IT AROUND QUICKLY, AND IT'S FUN.
IT'S LIKE CHRISTMAS EVERY DAY.
>> I HEAR YOU DO CLOSET BUYOUTS,
AS WELL.
>> WE DO. THAT'S SOMETHING THAT
WE'VE STARTED DOING. WELL, WE'VE
ALWAYS KIND OF DONE IT, BUT IT'S
KIND OF TAKEN ON A NEW LEVEL.
NOW WE'RE GOING TO ATLANTA.
WE'RE GOING TO NEW YORK. WHAT WE
DO IS, WE KIND OF HOLD YOUR HAND
AND HELP YOU PURGE OUT THE ITEMS
THAT YOU'RE NO LONGER USING.
>> DO YOU PREVIEW THEIR CLOSET?
I MEAN, WHAT IF YOU GOT
THERE AND IT WAS STUFF YOU
DIDN'T WANT?
>> UM, YEAH. WE SORT OF--
IT HAS HAPPENED, BUT THEN ALSO,
YOU HAVE TO TAKE INTO ACCOUNT
DEMAND FOR ITEMS. IT'S FUNNY
BECAUSE IT'S NOT LIKELY WE'RE
GONNA JUMP ON AN AIRPLANE AND
HAVE THINGS SHIPPED BACK WITHOUT
REALLY GETTING THE GIST OF WHAT
ACTUALLY IS IN THIS PERSON'S
CLOSET. I MEAN, YOU KIND OF GET
THE IDEA.
>> I BET.
>> I LIKE THAT.
MELO--
>> HI.
>> HI, MELODIE.
>> HI. COME ON IN.
>> OH, I LOVE YOUR HOME.
>> OH, THANK YOU.
>> THIS IS GORGEOUS.
>> GOOD. COME ON IN, AND WE'LL
SIT DOWN AND TALK.
>> OK. GREAT. WE LOVE MELODIE'S
BOUTIQUE. SHE ALWAYS HAS UNTREND
STUFF. IT WOULD BE GREAT TO HAVE
IT IN OUR STORE. WE LOVE YOUR
BOUTIQUE, AND SO WE'RE ANXIOUS
TO GET INTO WHAT IT IS YOU HAVE
FOR US TO GET INTO.
>> YES. I JUST BOUGHT THE BEST
BLACK BAILEY DRESS FROM THERE.
IT'S THE STRAIGHT LINE WITH THE
CUTS.
>> THAT'S THE BAILEY 44.
>> THAT IS THE ULTIMATE LITTLE,
BLACK DRESS.
>> OH, YEAH. WE DO REALLY WELL
WITH THEM.
>> GOOD.
>> AND WE LOVE BAILEY.
>> SO YOU'RE READY TO PURGE.
>> I AM. I'VE GOT QUITE A BIT OF
CLOTHING IN THE HOUSE, BEING IN
THE BUSINESS, AS YOU'LL BE
SEEING IN A FEW MINUTES.
>> YEAH. GREAT.
>> SO I KEEP A CLOSET THAT IS
WHAT I'M WEARING RIGHT NOW...
>> OK.
>> AND I'M ALWAYS WEARING WHAT'S
ON THE FLOOR IN MY STORE
AT THE TIME.
>> GOOD.
>> OK. WELL, YOU'RE READY TO GO
SEE THE CLOSET?
>> YEAH. LET'S GO. OK.
>> AND SO HERE IS THE BIG PART
OF THE CLOSET.
>> OH, WOW.
>> HA HA HA! NOW, THIS IS A
CLOSET.
>> THIS IS A CLOSET. THIS IS
WHAT A CLOSET SHOULD BE.
>> THIS IS WHAT A CLOSET SHOULD
BE.
>> YOU COULD HAVE CHAMPAGNE
AND--
>> I WANT THIS CLOSET. YOU COULD
ENTERTAIN IN THIS CLOSET.
>> YOU COULD.
>> HA HA HA!
>> THIS IS STUNNING.
>> OH, THANK YOU. WELL, THIS IS
WHERE I KEEP EVERYTHING WHEN
I'VE GOT MORE TIME TO GET READY.
SO I CAN COME DOWN HERE AND
REALLY GO THROUGH EVERYTHING.
>> IS THAT MANDALAY?
>> THIS IS MANDALAY. THEY'RE
GORGEOUS, AND THEY RANGE IN SIZE
ANYWHERE FROM A 4 TO AN 8
BECAUSE I GO UP AND DOWN IN
SIZE...
>> DON'T WE ALL?
>> ANYWHERE FROM A 4 TO AN 8.
>> THIS IS BEAUTIFUL.
>> IS IT STRAPLESS?
>> THAT'S MANDALAY, TOO,
ISN'T IT?
>> YES. IT'S BEEN ON THE RED
CARPET A NUMBER OF TIMES WITH
DIFFERENT CELEBRITIES WEARING
THAT DRESS.
>> ♪ LOVING THIS ♪
>> SO I'VE JUST GOT ONE AFTER
ANOTHER, AND WHAT'S FABULOUS
ABOUT THESE DRESSES AND WHY
THEY'RE SUCH A FAVORITE OF MINE
IS THAT THEY'RE VERY FITTED, BUT
THEY'RE VERY FORGIVING. THEY'VE
GOT A LOT OF BUILT-IN STRUCTURE,
AND IT'S A STRETCH SATIN THAT
MOVES WITH YOU.
>> RIGHT.
>> SO ALICE + OLIVIA IS ANOTHER
FAVORITE OF MINE. AGAIN YOU SEE
THAT I LIKE A LOT OF THE
FORM-FITTING DRESSES.
>> I WOULD, TOO, IF I WAS TALL
AND THIN.
>> YEAH. HA HA HA!
>> THIS IS MARA HOFFMAN.
>> WE JUST WENT TO HER SHOW
IN NEW YORK.
>> RIGHT.
>> WOW.
>> THAT'S GORGEOUS. I LOVE THE
CUT.
>> SHE'S STUNNING, AND SHE'S
ANOTHER ONE THAT IS KNOWN FOR
HER PRINTS. SHE DESIGNS THESE
AND HAS THEM MADE. SO YOU DON'T
SEE THIS PRINT IN ANY OTHER
DESIGNER'S COLLECTION. OK.
MY NEWEST FAVORITE, FAVORITE
PERSON IS RAMY BROOK. I'M
WEARING RAMY BROOK RIGHT NOW.
THIS IS LIKE AN EXAMPLE.
>> BEAUTIFUL.
>> IT'S ALMOST LIKE A BUBBLE. SO
IT'LL STAY WHEREVER YOU PUT IT,
AND IT'S SO FLATTERING.
>> ISN'T THAT PRETTY? PRETTY.
>> THAT IS BEAUTIFUL...
>> REALLY, REALLY, PRETTY.
>> AND BEAUTIFULLY COMFORTABLE
BUT SO FEMININE AND EXQUISITE.
>> THIS IS A TORY BURCH PRINT...
>> OH, TORY IS GREAT.
>> AND THIS WAS PROBABLY IN THE
MID TO HIGH 4s.
>> YEAH.
>> MM-HMM. SO, MELODIE,
WHAT EXACTLY IS FOR SALE IN THIS
ROOM NOW?
>> PRETTY MUCH EVERYTHING. THERE
ARE A FEW HANDBAGS THAT I WANT
TO HANG ON TO BECAUSE MY GIRLS
FOR SURE WOULD WANT THEM.
>> SURE. WHICH HANDBAGS ARE YOUR
NOT-READY-TO-SELL?
>> THE PRADA AND THE LOUIS THERE
AND THE LITTLE CHANEL AND THE
PRADA AND THE PRADA THERE, BUT
THE LOUIS IS FOR SALE, THE
FENDI, THE CHLOE, THE MARC
JACOBS, THE YSL, THE PRADA, MIU
MIU. I NEED TO KEEP THIS FENDI
BECAUSE IT'S SENTIMENTAL.
>> OK, AND WE'VE GOT A LOT TO GO
THROUGH. SO IF YOU WANT TO GO DO
SOMETHING, MAKE CALLS, DO
WHATEVER, WE'RE JUST GONNA START
RUNNING THROUGH IT, AND THEN
WE'LL CALL YOU BACK DOWN TO MAKE
THE DEAL.
>> OK.
>> THANK YOU.
>> SURE. I'LL BE RIGHT BACK.
>> Oh, my God.
>> I KNOW.
>> THIS IS A LOT.
>> I KNOW, AND IT'S--
>> IT'S A STORE.
>> IT'S A STORE. I KNOW.
>> IT'S A MINI STORE. THIS IS
SUCH AN AMAZING CLOSET AND
THERE'S SO MUCH HERE, I JUST
DON'T KNOW WHERE WE'RE GONNA PUT
IT ALL. EASY SELL.
>> BADGLEY MISCHKA.
>> ♪ BADGLEY MISCHKA ♪
>> BADGLEY MISCHKA.
>> OH, THE STARS THAT HAVE WORN
THIS.
>> OH, YEAH. THAT LOOKS LIKE A
RUNWAY. THIS TORY BURCH,
DEFINITELY.
>> YES.
>> LOVE.
>> YEAH. AGREE.
>> OH, MY GOD, DIANA, LOVE THAT.
>> LOVE.
>> THAT MAKES ME NOT WANT TO EAT
FOR TWO WEEKS.
>> HEE HEE!
>> NOW, WHAT ABOUT THESE LONG
DRESSES? THIS ONE--
>> I MEAN, IT'S GORGEOUS.
IT'S STUNNING.
>> OLIVE OYL, YOU KNOW?
>> OLIVE OYL.
>> YOU'RE GONNA HAVE TO BE
THIN...
>> AND TALL...
>> AND TALL.
>> AND IT'S BEAUTIFUL...
>> YEAH.
>> BUT YOU KNOW WHAT? I'D RATHER
GO FOR SURE SELLS, DON'T YOU
THINK?
>> YEAH, AND THIS IS ONE 5
PEOPLE WILL TRY ON AND...
>> AND WISH THEY COULD.
>> WISH THEY COULD, BUT THEY
CAN'T, AND THEN THEY'LL BREAK
THE ZIPPER, AND THEN WE'LL HAVE
TO KILL THEM. HA HA HA!
>> HA HA HA! OK. HERE. GOLD--
SUE? GOLD ALICE + OLIVIA, EASY,
3/4 LENGTH. LOOK AT THAT.
>> FABULOUS.
>> THAT'S EASY.
>> LOVE.
>> WE COULD SELL THAT ALL DAY
LONG.
>> YEAH. WHAT COULD WE SELL
IT FOR?
>> WELL, I MEAN, I KNOW WHERE I
AM.
>> OK. I'M AT...
>> I'M AT 79...
>> 79. THAT'S WHERE WE ARE.
>> I MEAN, BECAUSE 69 IS TOO
LOW. THAT'S OUR REGULAR DVF
DRESSES. THIS ONE HAS GOT A
LITTLE BIT MORE EMBELLISHMENT.
SO I'D SAY 79.
>> 79.
OK. LET'S TRY IT.
>> THINK WE SHOULD BUMP IT
BECAUSE SHE'S NEW AND WE DEAL
WITH ALMOST EVERY BOUTIQUE IN
ST. LOUIS, BUT WE HAVEN'T DEALT
WITH HER YET.
>> AND WHERE ARE WE?
IT WAS REALLY, REALLY HARD. IT'S
BEEN A HARD DAY. YOU HAVE SOME
BEAUTIFUL THINGS, BUT, OF
COURSE, WE DON'T NEED
EVERYTHING.
SO WE ONLY TRIED TO TAKE THE
THINGS THAT WE NEED AND THE
THINGS THAT WE'RE SURE WE CAN
SELL.
SO, OF EVERYTHING THAT YOU
HAVE HERE, THESE ARE THE ITEMS
THAT WE WERE ABLE TO TAKE, AND
WE'VE COME UP WITH A PRICE FOR
YOU IF YOU'RE READY, OK?
>> OK. WELL, BEFORE YOU GIVE ME
A PRICE, THERE'S ACTUALLY
ANOTHER CLOSET I WANT TO SHOW
YOU.
THERE'S A LOT MORE.
>> REALLY?
THERE'S MORE?
>> DO TELL.
>> A LOT MORE.
>> "BUT WAIT. THERE'S MORE."
>> THAT'S RIGHT.
>> THIS WAS A STORE, AND NOW
THERE'S MORE?
>> I WAS A LITTLE CAUGHT OFF
GUARD WITH THAT INTERVIEW THING.
>> YOU WERE THE ONLY ONE WORKING
WITH THEM. HOW DID YOU KNOW THEY
WERE COMING?
>> I DIDN'T KNOW THEY WERE
COMING, AND THEN WHEN THEY CAME,
DIANA AND SUE LEFT, AND I HELPED
THEM FIND PRODUCTS TO SHOW IN
THE SPREAD, BUT I DIDN'T KNOW
THERE WAS THIS INTERVIEW THING.
>> HOW DO YOU FEEL LIKE IT WENT?
>> I FEEL LIKE IT WENT OK.
>> YEAH.
>> I DON'T FEEL SO BAD ABOUT IT.
I JUST WISH I'D HAVE KNOWN.
>> OH...BUT WINTER IS OVER.
>> I KNOW. BETSEY JOHNSON.
>> OH, BETSEY JOHNSON.
>> ISN'T THAT CUTE?
>> YEAH, LITTLE ON THE YOUNG
SIDE.
>> YEAH?
WHAT DO YOU MEAN BY THAT?
>> UM...
>> YOUNG SIDE FOR WHO?
>> I FEEL LIKE IT WOULD BE
ECLEC.
>> OK. GOOD COMEBACK.
>> THANK YOU. HA HA HA!
>> I THOUGHT YOU LADIES MIGHT
WANT TO TAKE A LOOK AT THIS.
>> OH, MY GOD. MY GOD.
>> HA HA HA!
>> SO THIS IS BACK STOCK FROM A
COUPLE OF YEARS. IT'S ALL MIXED
IN. THERE IS SPRING, SUMMER,
WINTER, FALL IN HERE. ALL OF
THIS HAS GOT TAGS ON IT.
IT'S NEVER BEEN WORN. SO, YEAH,
TAKE A LOOK.
>> MY GOD, WE DO HAVE A LOT OF
WORK TODAY.
I THOUGHT WE WERE DONE.
UNBELIEVABLE. THERE MUST BE
ANOTHER 500 TO 600 ITEMS ON
THESE RACKS.
>> HOLA.
>> HEY, JOJO...
>> YEAH?
>> HEY, WE'RE AT MELODIE'S
HOUSE, THE OWNER OF VIE, AND WE
ARE FINDING OURSELVES WITH A
LOT, LOT, LOT OF CLOTHING...
>> LOTS OF GOODIES.
>> LOTS OF GOODIES, BUT WE NEED
REINFORCEMENT. CAN YOU LEAVE THE
OFFICE, BRING A TON MORE RUBBER
BANDS, AND GET DOWN HERE
QUICKLY?
>> GOT A DEAL.
>> OK. THANKS, JOJO.
>> GOOD.
>> HA HA HA!
>> BYE.
>> THEY'RE ALWAYS HAVING A GOOD
TIME. OK. LET'S DO IT.
FURSTENBERG, LOVE.
>> BLACK HALO.
>> NICOLE MILLER COLLECTION.
>> MARK + JAMES.
>> I LOVE IT. ALICE + OLIVIA.
>> I LOVE THAT.
>> DOLCE&GABANA.
BADGLEY MISCHKA.
>> MARA HOFFMAN SWEATER.
>> DID YOU TALK TO LAURA ABOUT
THE "TOWN & STYLE"? HOW'S THAT
GOING?
>> I TEXTED LAURA, BUT SHE
DIDN'T RESPOND.
>> OOH. ARE YOU DONE?
>> I AM FINISHED WITH MY END.
I THINK WE'VE MANAGED TO FILL 3
RACKS OF SPECTACULAR CLOTHING
THAT WON'T LAST IN OUR STORE.
>> WHAT ARE WE GONNA SELL THIS
BLACK HALO FOR?
>> 69?
>> NO.
>> 59, 69?
>> 49. ANOTHER BLACK HALO. WE'RE
GONNA SELL IT FOR MAYBE...
>> 59.
>> THAT'S EXACTLY WHAT I WAS--
OK.
OK. SO WE ARE AT 2,000 IN THE
OTHER ROOM, AND WE'RE AT 1,400
HERE.
>> OK, MOSTLY TOPS.
>> MOSTLY, AND A LOT OF DRESSES.
>> YEAH.
>> 3,400.
>> 3,400.
>> FIRST TIMER...
POTENTIALLY COMING BACK EVERY
SEASON.
>> I DON'T WANT HER TO BRING IT
HOME. I WANT HER TO JUST CALL
US. WE'LL GO RIGHT TO THE SHOP.
>> RIGHT.
>> SO LET'S BUMP IT TO 4,000.
>> WE'LL GET A GOOD SUPPLIER.
>> OK. ALL RIGHT. I'M ALL ABOUT
GETTING A GOOD SUPPLIER. OK.
LET'S CALL HER. WE'VE GOT A TON
OF PRODUCT, HOPEFULLY FOR NOT A
LOT OF MONEY. WHAT A FIND.
ALL RIGHT, MELODIE. WE'VE GONE
THROUGH EVERYTHING. IT'S ALL
WONDERFUL. I WISH I COULD TAKE
EVERY PIECE, BUT WE CAN'T. THESE
TWO RACKS ARE WHAT WE CAN USE,
OK, AND THE RACK IN THERE THAT
WE PULLED...
>> OK.
>> OK? SO ON EVERYTHING, WE
WOULD LIKE TO OFFER YOU 4,000.
>> FOR HERE AND IN THERE?
>> MM-HMM, VERY FEW PANTS AND
SKIRTS.
>> MM-HMM. OK.
>> PROBABLY THE LEAST PANTS AND
SKIRTS, BUT GO AHEAD IF YOU WANT
TO LOOK THROUGH.
>> YEAH. GO AHEAD AND GLANCE
THROUGH AND SEE.
>> OK. SUE'S FIRST OFFER OF
$4,000 ISN'T QUITE WHAT I HAD IN
MIND TODAY. HOPEFULLY, WE'LL BE
ABLE TO NEGOTIATE.
>> MY MAX. IS 45.
>> YEAH. YEAH.
>> IF SHE COMES BACK, I CAN GO
TO 45 UNLESS SHE STARTS PULLING
THINGS OUT.
WHEN SHE STARTS PULLING
THINGS OUT--
>> YEAH. YEAH.
>> SOMETIMES WE CAN'T MAKE THEM
HAPPY.
>> IT'S HER FIRST TIME. SHE'S
PROBABLY HAS NEVER SHOPPED
RESALE...
AND SHE MIGHT HAVE WANTED
10,000 FOR IT, AND THAT'S NOT
GONNA HAPPEN.
>> YEAH. HEY, DARLING.
>> HI. SO I TOOK A LOOK. YOU GOT
SOME GOOD STUFF OUT OF THAT
CLOSET.
WELL, THANKS.
>> SO YOU TELL ME WHERE YOU ARE.
SO I THINK IT'S A LITTLE LOW...
>> OK.
>> BECAUSE I THINK YOU DO HAVE
SOME REALLY BEAUTIFUL PIECES...
>> OH, WE DO. ALL OF IT'S
BEAUTIFUL.
>> SO I WOULD BE MORE
COMFORTABLE MORE AROUND 6,000.
>> MM-HMM. YEAH. YEAH. HONESTLY,
WE CAN'T GO THERE.
>> WE CAN'T GO THAT HIGH.
>> WE COULD PROBABLY GO TO 45...
>> YEAH.
>> AND THAT'S TOPS.
>> YEAH.
>> DO YOU HAVE ANY LEEWAY ANY
LOWER THAN 6?
>> WELL, WHAT IF WE SAID 5?
COULD YOU COME UP TO 5?
>> THIS IS A TOUGH DECISION.
MELODIE AND I BOTH HAVE TO DO
WHAT IS BEST FOR OUR OWN
BUSINESS.
>> NEW SUPPLIER...
>> HA HA HA!
>> AND GREAT LABELS, FOR SURE.
>> SO YOU'VE COME DOWN, AND
WE'LL GO UP, AND I DIDN'T WANT
TO GO THAT HIGH, BUT I'LL GO TO
5. I'LL GO TO 5.
>> OK. WELL, I APPRECIATE THAT.
YEAH. WE WERE ABLE TO MEET IN
THE MIDDLE AT $5,000. SO I THINK
WE WERE BOTH HAPPY WITH THAT.
IT'S HARD TO SEE SOME OF MY
FAVORITES GO, BUT YOU HAVE TO BE
REAL ABOUT WHAT THE VALUE IS.
>> ALL RIGHTY. THERE YOU GO,
MELODIE. THANK YOU SO MUCH.
>> THANKS SO MUCH.
>> I'M GLAD THAT MELODIE IS
HAPPY. WE GOT SOME FABULOUS
THINGS AND ADDED ANOTHER
SUPPLIER TO THE WOMEN'S CLOSET
EXCHANGE SUPPLIER LIST.
>> MELODIE, THIS IS JOJO.
MELODIE IS THE OWNER OF VIE,
WHICH I KNOW YOU FREQUENT.
>> HI. NICE TO MEET YOU.
>> HEY, JOJO.
>> ON THE WAY, BOUGHT THESE
THINGIES.
>> OK. GOOD.
>> THE RUBBER BANDS.
HA HA! BOUNCES, TOO. WAIT.
I HAVE TO SHOW YOU. STOP.
>> I WANT TO SEE YOU BOUNCE.
>> YOU'RE NOT USING THE COLORFUL
ONES. ALL RIGHT. NOW YOU ARE.
>> OK.
>> SO MUCH MORE FUN.
YOU DO REALIZE WE'RE GONNA CUT
THEM OFF.
>> NO! NOT MY BEAUTIFUL RUBBER
BANDS.
>> DO NOT DRAG ANYTHING.
>> I'M NOT. IT'S ALL ABOVE MY
HEAD. SO UNLESS A DRESS IS OVER
5 FEET, WE'RE GOOD.
[DING]
>> HEY, SUE.
>> HEY, BABE.
>> HEY, WHAT'S GOING ON?
>> HOW YOU DOING?
>> GOOD, GOOD. I HAD FUN OVER
THERE TODAY.
>> OH, GOOD, GOOD.
>> THANK YOU. I DIDN'T KNOW THEY
WERE COMING IN FROM "TOWN &
STYLE" TO DO THAT. NOBODY TOLD
ME THEY WERE DOING AN INTERVIEW.
>> IT LOOKS LIKE DIANA'S
SUSPICIONS WERE RIGHT.
>> WHAT WERE THE QUESTIONS?
>> THEY JUST ASKED ME ABOUT THE
PROCESS OF BUYING AND SELLING,
AND THEY ASKED A LOT ABOUT THE
CLOSET BUYOUTS...
>> OH, GOOD.
>> AND I TOLD THEM THOSE ARE
REALLY BECOMING HIGH-END.
>> GOOD, GOOD.
>> SO I THINK I DID WELL.
>> I KNOW YOU DID. YOU'RE
FABULOUS.
>> I THINK YOU WOULD BE PROUD.
>> I'M ALWAYS PROUD, BUT I'M
GLAD THAT YOU HANDLED IT.
I'M SURE LAURA DID A GREAT JOB.
SHE'S PERFECTLY CAPABLE OF
PROMOTING OUR STORE. I NEVER
THOUGHT TWICE ABOUT LEAVING,
BUT I WONDERED IF YOU WERE OK
WITH IT.
>> I WAS. I APPRECIATE YOU
TRUSTING ME. THANK YOU. I HOPE
SHE'LL BE HAPPY WITH THE
INTERVIEW. YOU NEVER KNOW WHAT
THEY'RE GONNA WRITE. THEN I'LL
SEE YOU TOMORROW.
>> RIGHT.
>> THANKS.
>> BYE.
>> BYE.
>> I'LL SEE YOU.
>> BYE, HONEY.
[DING]
>> 3, 4, 5.
>> HEY.
>> HEY.
WHAT'S GOING ON?
>> NOTHING. I'M JUST WORKING ON
THE WEBSITE.
>> OH, GOOD. THE "TOWN & STYLE"
PULL, HOW'D THAT GO?
>> I DIDN'T KNOW THAT THEY WERE
GONNA INTERVIEW US.
>> THEY INTERVIEWED YOU?
>> YEAH. SHE JUST SAT DOWN HERE
WHILE I WAS AT MY DESK, AND
SHE'S LIKE, "SO CAN YOU ANSWER
SOME QUESTIONS FOR OUR
INTERVIEW?" AND I WAS LIKE, "OUR
INTERVIEW? I DON'T KNOW WHAT
YOU'RE TALKING ABOUT."
>> WHAT WAS THE ANGLE?
>> I DON'T KNOW THAT THERE WAS
AN ANGLE EXCEPT US, HOW THE
PROCESS WORKS--WHAT WE LOOK FOR,
HOW WE PAY."
>> WOW.
>> LUCKILY, I WAS ABLE TO ANSWER
THEM ALL. I TRIED TO GIVE HER AN
EARFUL.
>> HA HA! WELL, YOU'RE
ARTICULATE.
>> RIGHT. I THINK DIANA IS
TRYING TO BE SUPPORTIVE, BUT ON
THE INSIDE, I THINK SHE'S A
LITTLE BIT WORRIED. I HOPE THE
INTERVIEW WENT WELL. I MEAN--
>> I'M SURE IT DID. IT'S NOT
THAT I DON'T TRUST LAURA. IT'S
JUST, AS A POLICY, WE LIKE TO DO
PRESS TOGETHER, AND SUE AND I
WEREN'T THERE.
ARE YOU FINDING EVERYTHING OK?
>> I'M JUST LOOKING.
>> OK.
>> HI, GUYS.
>> HEY, HOW ARE YOU?
>> GOOD. HOW ARE YOU? NICE TO
SEE YOU. SO I'M BRINGING
EVERYTHING BACK FROM THE SHOOT.
GREAT. WENT REALLY WELL.
>> GOOD.
>> IT'S HARD TO GIVE THESE
THINGS BACK.
>> I KNOW. LOVE THE LAMB.
I MEAN, I LOVE THESE.
>> I KNOW. I LOVE THESE.
>> THE PRADA?
>> NO, THE YSLs.
>> OH, THE YSL. YEAH.
>> WELL, I WILL COME BACK ONCE
THE ISSUE IS PUBLISHED.
>> YEAH.
>> YEAH. SO THANK YOU SO MUCH.
>> I'M DYING TO HEAR WHAT LAURA
SAID IN THE INTERVIEW, AND I
CANNOT WAIT TILL IT'S PUBLISHED.
THANK YOU.
>> OK. GOOD TO SEE YOU. TALK TO
YOU LATER. BYE. BYE, LAURA.
SEE YOU LATER. THANKS.
>> THIS IS STUFF "TOWN & STYLE"
IS BRINGING BACK. CHECK EACH ONE
OFF AND MAKE SURE THEY'RE ALL
BACK AND THEN MARK, "OK."
REMEMBER, WE DON'T SUSPECT THAT
THEY'RE STEALING.
>> JUST DOUBLE-CHECKING THAT THE
SCARF IS ACTUALLY THERE.
>> SO LOTS OF NEW THINGS IN?
>> OH, GOD, YEAH, A TON.
>> GOOD.
>> DOING CLOSETS LIKE CRAZY,
GIRL.
>> AFTER MEETING WITH OUR VISUAL
MERCHANDISER, IT BECAME CLEAR TO
US THAT WE NEED TO CONSIDER MORE
SPACE. SO WE CALLED SARAH, OUR
REALTOR, AND SHE'S GONNA
COME TALK TO US ABOUT WHAT OUR
NEEDS ARE.
>> SO HERE WE ARE. WE COULD USE
ANOTHER 2,000 SQUARE FEET.
>> AND WE COULD USE THE 500
SQUARE FEET WE HAVE AS
PROCESSING. WE COULD USE THAT
FOR SALES FLOOR.
>> THAT'D BE AWESOME. I'M JUST
THINKING ABOUT THE NEXT LAYOUT,
HOW YOU COULD MAXIMIZE THAT.
SARAH, WE HAVE 4 DRESSING ROOMS,
AND WE COULD OBVIOUSLY USE
A FEW MORE...
>> YEAH. WE NEED 10.
>> THEY'RE WAITING IN LINE.
>> YEAH.
>> AND A BIGGER SHOE WALL...
>> BIGGER SHOE WALL.
>> SURE, AND ACTUALLY A PLACE TO
SIT TO PUT THEM ON.
>> SO YOU SEE, I MEAN, WE NEED
THIS BUT MORE.
>> TONS MORE DISPLAY TO DO WITH
ABOUT SEVERAL MORE RACKS.
>> CAN YOU IMAGINE DOUBLE THIS
SPACE, THOUGH?
>> OH, MY GOSH, YES. IT WOULD BE
AWESOME. YOU WOULDN'T KNOW WHAT
TO DO WITH YOURSELF.
>> OH, WE'D KNOW, FAIRLY FULL IN
A MINUTE, BELIEVE ME, WITH ALL
OF OUR OTHER STORE--
>> WE WOULD FILL IT UP.
>> IN A MINUTE.
>> I'M EXCITED TO LOOK AT
PROPERTIES, BUT THE IDEA OF
EXPANSION WON'T BE REAL UNTIL I
FIND THE PERFECT SPACE FOR
WOMEN'S CLOSET EXCHANGE. SO WHAT
DO YOU GOT FOR US?
>> SEEN A FEW THINGS.
>> GOOD.
>> ARE WE STILL FEELING BUY OR
LEASE, OR WHAT ARE YOU THINKING?
>> I THINK WE'RE OPEN TO BOTH.
>> YEAH.
>> IF IT'S THE PERFECT LOCATION.
>> RIGHT.
>> I THINK ONCE SARAH KNOWS WHAT
WE'RE REALLY LOOKING FOR, SHE'LL
BE ABLE TO FIND OUR DREAM
LOCATION. TOTAL, WE HAVE 10,000
SQUARE FEET, AND IN ALL OF MY
YEARS, I HAVE NEVER HEARD
ANYBODY SAY, "OH, I WISH I
DIDN'T HAVE ALL THIS SPACE."
>> RIGHT.
>> SO THE MORE SPACE, THE
BETTER. WE COULD TAKE ANOTHER AT
LEAST 2,000 SQUARE FEET EASILY,
OR AT LEAST 5,000 SQUARE FEET
WOULD BE VERY DOABLE.
>> HOW MANY PARKING SPACES HERE?
>> ALMOST 50.
>> AND WE NEED AT LEAST THAT.
>> SO WHAT ARE WE THINKING
TIMELINEWISE?
>> I'M NOT IN A HURRY, BUT I
DON'T WANT TO LET ANYTHING GOOD
SLIP THROUGH MY FINGERS.
>> RIGHT.
>> SO YOU KNOW WHAT DIRECTION
WE'RE HEADING TOWARDS.
I THINK WE HAVE A GOOD PLAN.
>> I THINK MAYBE NEXT WEEKEND,
WE'LL JUST HIT IT, KNOCK IT OUT.
>> YEAH. GO AHEAD AND DO THAT.
WE'LL JUST CLEAR THE DAY.
>> DIANA...
>> YEAH?
>> IN THE CLOSET.
>> WHAT'D I DO?
>> IN THE CLOSET.
>> JUST TELL ME WHAT I DID. GIVE
ME A HEADS-UP.
>> LAURA...
>> WHAT?
>> IN THE CLOSET.
>> WHY? ARE YOU MAD?
>> IN THE CLOSET.
>> BUT WHY?
>> LAURA, NOW.
GET IN HERE.
>> WHAT'S WRONG? JUST SAY IT.
>> WHAT DID WE DO?
>> HAVE YOU SEEN THIS?
NO! WAS IT GOOD? DID I DO
GOOD? WHAT IS WRONG? ARE YOU
MAD?
>> YOU KNOW WHAT? LAURA, WHAT
YOU SAID--
>> WHAT DID I SAY?
>> OK.
>> I WANT TO HEAR IT.
>> "WE LOOK FOR ITEMS THAT WERE
PURCHASED IN THE LAST TWO OR 3
YEARS, AND THEY NEED TO BE IN
LIKE-NEW CONDITION, CLEAN, ON
HANGERS. YOU CAN COME TO THE
STORE, WHERE WE HAVE TWO BUYERS
ON STAFF AT ALL TIMES OR ELECT
TO HAVE US COME TO YOUR CLOSET.
WE OFFER EITHER CASH OR STORE
CREDIT." LAURA, YOU KNOW WHAT
YOU SAID? WE ARE EASY TO DO
BUSINESS WITH...
>> YOU DID SAY THAT.
>> ACCESSIBLE TODAY.
>> AND THAT'S EXACTLY WHAT YOU
SAID.
>> "PAY ME TODAY."
>> "WE WILL NEVER PASS ON
FABULOUS OUT-OF-SEASON PIECES,"
GOOD, "AND ARE ABLE TO PAY TOP
DOLLAR BECAUSE WE DO SUCH A
LARGE VOLUME.
>> ARE WE PROUD OF HER?
>> I AM.
>> THANK YOU.
>> WE OUGHT TO TURN ALL THE
PRESS OVER TO HER.
>> YEAH. SHE'S ARTICULATE.
>> GUESS WHAT, ***. I DIDN'T
KNOW SHE WAS COMING IN TO
INTERVIEW ME.
>> I KNOW.
>> YOU LEFT, AND YOU LEFT, AND
SHE SAT DOWN LIKE THIS.
>> THAT'S AS GOOD AS IT GETS.
>> YEAH.
>> LOVE IT. ON THE NEXT EPISODE
OF "RESALE ROYALTY"...
>> WE'RE HAVING THE 25th
ANNIVERSARY BIG BLOWOUT SALE.
>> I HAVE POSTED A $50 BILL TO
THE HIGHEST SALES.
>> IF SHE SELLS A PIECE OF
CHANEL, I'M GONNA BE SO MAD.
>> LAURA AND I HAVE BEEN TALKING
ABOUT A SURPRISE PARTY FOR SUE.
>> I WANT TO TOTALLY SURPRISE
HER. SHE'S GONNA DIE.
>> OH, MY GOD, DO YOU HAVE A
FIGURE IN MIND?
>> HERE'S WHAT I'M THINKING.
>> IS IT OK IF I GO?
IN THE MIDDLE OF OUR BIGGEST
SALE? I DON'T THINK SHE'S
WORKING OUT.
>> [CHEERING]