Arlie Russell Hochschild is a professor emerita of sociology at the University of California, Berkeley. Her books include: The Managed Heart, The Second Shift, The Time Bind, The Commercialization of Intimate Life and the co-edited Global Woman: nannies, maids and sex workers in the new economy. Her latest book is So How's the Family? And Other Essays. Hochschild explores the many ways we manage our emotions in personal life and also perform emotional labor in the American workplace and around the globe .