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Hamilton CapTel took to the H.L.A.A. Convention Floor this year with a mission in mind – to
spread the good word about their incredible telephone captioning service. And at this
convention, they certainly made their presence felt, heard, and seen!
"Hamilton is a company that's been around for a very long time - has really grown up
with the telephone over the last century - and has worked to always provide technical, highly
advanced solutions for telephone users. And, Hamilton CapTel has specifically worked to
bring telecommunications solutions to those with hearing loss - and that has been a wonderful
experience." For people struggling with hearing loss, even
the most simple tasks, like using a telephone can become a frustrating challenge.
"When somebody has hearing loss, one of the first things they need to work with is how
do I hear on the telephone. It's one of the primary issues - that's how we communicate.
So, whether somebody uses a cell phone and needs it to be compatible with their hearing
aid or wants a land line phone that they can use such as a captioned telephone - we help
them get the information they need." "It's so frustrating when somebody is trying
to tell you something important and you can't hear it - and you really want to. You struggle
to hear." Hamilton CapTel understands the frustration,
and with that in mind, they’ve provide a user-friendly, totally affordable technology,
allowing people with hearing loss to be able to enjoy using the telephone again.
With captioned telephone, or “CapTel”, you still listen to the person on the line,
but you’ll also see exactly what they are saying! It’s an amazing service that keeps
you in the conversation by letting you read what you can’t hear!
"Hamilton CapTel makes use of speech recognition technology - very advanced speech recognition
technology - in which it allows the user to view the actual words that are being said.
So, they can use whatever hearing they have - hear the expression, hear the emotion of
the person that they're talking to - and, then if they happen to miss any words, they
can view those words on screen." "The technology behind Hamilton CapTel is
very advanced. It is utilizing voice recognition technology to produce the captions There is
a captionist that is hearing what the other party is saying - they only hear one half
of the conversation - and they're utilizing voice recognition software that is specifically
trained to their voice, so they train the software to their voice, so they're able to
provide the captions in real time, the captions are coming up almost just as the other person
is saying those words - but by using voice recognition and training it to their voice,
the captions are extremely accurate, which is very important."
"What the captioned phone does is it feels like and acts like a phone that they're used
to using. So, for those folks it opens up a world because they're able to, again, catch
what they can hear, but not feel stupid, and not feel afraid to call people because they
couldn't understand what was going on. Best of all, Hamilton CapTel is a free, nationwide
service that is available with captions in both English and Spanish. One way to access
the service is through a computer, high speed internet and any telephone.
Hamilton recently introduced the all new CapTel 800i telephone with a built in display screen.
There’s even an app that works directly with an iPhone or iPad – letting you view
the captioning on the go. The service is also available on other mobile devices, including
select BlackBerry smartphones. Truly amazing! “Personally, I can talk to my kids and my
grandkids again - they live farther away and I have a son who has a wonderful voice, but
it's very soft - and my little grandchildren, of course, just sounds like leaves rustling
to me when I hear them - but now I can pick up some of the words they're saying."
Hamilton takes pride in working hard to deliver user friendly, state-of-the-art solutions
to individuals experiencing various stages of hearing loss.
"What we want to continue to do is raise awareness - let individuals know that Hamilton CapTel
has solutions for where ever you want to communicate - how ever, you want to communicate - so that's
it's easy and life can really start again." "Now, they're actually able to have the freedom
of making and placing phone calls and really re-engaging, reinserting themselves in the
conversation, if you will, of life.” "If I had anything to say I would tell caregivers
and sons and daughters - it's worth it - you want your parents involved in communicating
on the telephone again - and this is an easy solution that can really make that happen."
If you've ever missed out on what was being said during a telephone call – you no longer
need to, thanks to Hamilton CapTel.