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- Hi Sir!
Hi M'dam
- Hi!
- Hi
- Eh, excuse me, I need some information please
A friend of mine told me to buy this sterilizer
but i'd like to know how it works
- Hey you're here?!
I was looking for you for a while! - Hey you're here?!
I was looking for you for a while!
- Well, I was in the dressing room
- In there?
- Yep, the dressing room
- Good morning
- I'm gonna smoke - Good morning
- I'm gonna smoke
- Eh, so, you want baby bottles?
- No, I'd like a sterilizer
and I want to know how to use it
how it works
- A sterilizer... Well...
Eh, you put the baby bottles inside
- Yeah
- Hello
- Hi
The, eh, you press the button
- I have to plug it first?
- Yeah of course!
- Are there some add-ons included?
- Eh, I think...
...
I'm gonna ask, I don't know
There is a customer who asks something, I don't get it
- Yeah, I'm coming...
- Hello
I'd like to buy a sterilizer, but I need to know how it works
- Thanks, bye
Yeah... Bye
Well, eh, it's written on the box anyway
The different steps
- I can read that but i just want to know basically how it works
How the bottles are sterilized?
Eh, I don't know, it's Philips
And eh, it kills microbes
- No, but I don't care, I just want to know how it works
- Eh sorry but, I really don't know
- You ordered it to be sold in you shop and you don't know how it works?!
I... No
- You really don't know how it works?
- No, really not
- Ok, well thanks, I'll go. Bye
- Yeah bye
- And you could put your boxes elsewhere, not here?!
Thanks
- Oh really...
- Who does she think she is?
- Hi Sir!
- Hi m'dam
- Good morning ladies!
- Hi
- How can I help you with Sir?
- Eh, for now, I'm just looking around, thanks
- Ok, call me if you need
- How can I help you with ladies?
- No, thanks, it's ok
- Ok, call me if you need
- Ok
Eh, m'dam, please?!
- Yes, Sir?
- I need some details about this product
- Ok, is it for you or is it a gift?
- Eh, no, it's for my wife who's just given birth
- Congratulations, is it a boy or a girl?
- No, we have twins
- So, it would be more convenient for both of you to have a big sterilizer
Do you want a brand in particular?
- Yes, rather an European one
- So something reliable?
- Yeah, an efficient one which kills microbes
- Ok, if I get i right, your wife and yourself just had twins
and you'd like a big sterilizer
which is reliable and,
how much could you spend on?
- I don't know as long as it is efficient
An efficient one, yes
- Ok, very well
So, if I get it right, you need sterilizer with natural effects and cheap enough?
- Yes
- Eh, what is its capacity?
- Well, eh...
It's written on the box that there is room for 6 bottles
and you have two of them given
- How much water does it need?
- Well, that, I don't know, it must be written
- Yes, but... Ok
- Eh, is it from a reliable brand?
- EhPhilips, Philips, eh...
- Dylan!
- Yo?!
Philips, , what brand?
Where does it come from?
- I think it's from the US, but I'm not sure
- You're sure, isn't it European?
- Well, If you say so, I believe you
Phone's ringing
- Could you give us more details about it? Phone's ringing
- Could you give us more details about it?
- Hello ! - Could you give us more details about it?
- Hello !
- Well, how to say... - Hello !
- Well, how to say...
It's for 6 bottles
- Ok, great! It's for 6 bottles
- Ok, great!
Excuse me two seconds, could you place the order for Tuesday, please?
- Ok, no problem
- Sir, excuse me!
- Yes!
- We need some information about this product
- This one?
- Yeah!
- Eh...
What kind of information?
- A professional opinion
Your thoughts about it...
- Actually, I hired a salesman to do it, eh...
Anyway, it's written on the box
- Yes, we know, we can read, but we want an opinion...
- Well, eh... I can let you read the box
- Ok...
- Done, I put in the order, they are coming tomorrow
- Ok, fantastic! Thanks!
- So, where were we?
- How much for the sterilizer?
- Eh...
Cyril, did you make the invoice?
- Yeah, it's done!
- Ok thanks
- 9,900 francs
- It's expansive!
Don't you have cheaper?
- Cheaper?
For 9,900 francs, you can take two baby bottles
It is the only sterilizer we have
- Ah yeah...
- Well, ok, we'll think about it
Bye
- See ya, come anytime soon!
- My wife and I are looking for a sterilizer
'cause we're afraid of microbes.
More, I'd like it simple and easy of use
- Ok, I can show you this oneAVENT Philips
Good morning
- Hi Good morning
- Hi
- So, it's a fast and efficient device
after 8 minutes, your bottles are sterilized
and if you let it closed, your bottles will stay sterilised
More, this steam process is used in hospitals
It 'll keep you away from microbes
- Yes, but after how you described it, I find it expansive
- True, I understand but
as you can see, there are some add-ons, such as two feeding-bottles and two teats
Like this, you won't have anything more to buy
Also, the brand AVENT Philips is one of our bests for its value for money
- Very good, thank you
- You'll take this one Sir?
- Please!
- Ok, let's go to the checkout
- Yeah
- Can I suggest a health record cover, if you want!
It's matching, it'll be great
I think your baby will be happy
- No, it's ok, I already have one, thanks
- So, it'll be 15,000 Sir
Eh, 8,000, 8,000!
- Hey man! It costs 9,900
- 9,900, sorry Sir, excuse me
Phone's ringing
Wait, a minute please Phone's ringing
Hello, how is it?
- Excuse me, the price, which one is it?
Excuse me!
Couple :Bye
- I'm at the checkout, sorry. I can't handle it
- Well, thanks, bye!
- Sir, Sir ! You don't want you sterilizer?
Nop?
- So, you're interested in our sterilizer?
- Yes, of course!
- I can suggest these feeding-bottles to you, as well
It's two to filled it. Two packs of two
- Well, ok
- All right?
- Yes, we'll take two packs please
- Ok
Could you follow me to the checkout
Excuse me, I'll take care of them, thanks
If you want, I can suggest theses soft toys as it is for a gift
- No, it'll be fine, thanks
- All right
-Now, your command...
- So, it'll be 10,900 francs
How do you pay?
- By check
- Ok
- I fill it ?
- Just sign
Do you want us to wrap it in a gift paper?
- It'd be great, please
- Oscar, could you make it?
- Thanks - Oscar, could you make it?
- Thanks
-No problem - Thanks
-No problem
Can I have an ID please?
- Sure
- Thanks
Here the amount...
- Thanks
Your ID
- Do you have a loyalty card?
- Eh, yeah
- Thank you
Ah, it is your fourth purchase
Here
- Thanks
- Could you wait a moment for my colleague to finish?
- All right
- Good afternoon
- Hello! How can I help you with?
- Yes, can I have some information about you loyalty program?
- Of course!
- Well, it's very simple, you'll have a discount of 15% on the total at your eleventh purchase
- All right
I'll come back
- Any other question?
- No thanks, it's ok
- Ok
- Bye
- Thank you, see you soon
- Are you done? Ok!
- Yeah, it's done
- Thanks
Madam, Sir
- You purchase, wraped, here
I'll give you our catalogue
- Ok
- I wish you a plaisant day
- So do I, thanks
- I hope to see you soon!
- Thanks a lot, bye
- Bye
Door closing