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>>CLERK: [On phone] Yes, okay. Thank you. Right. Bye-bye. [To
>>Anthony] Hi. How can I help you? >>ANTHONY: Hi. I'd like to return this answering
machine. >>CLERK: I see. And do you have a receipt?
>>ANTHONY: Yes, here. I bought it last week. >>CLERK: And what seems to be the problem?
>>ANTHONY: It doesn't work. >>CLERK: It doesn't play your messages?
>>ANTHONY: No. I mean, yes. There seems to be something wrong with the recording mechanism.
>>CLERK: And how is that? >>ANTHONY: It only records one or two messages,
and then it cuts off. I can only get two messages. >>CLERK: Hmm, let's check it out. Power plug
goes in here. Telephone goes in here. And this goes to the phone outlet.
>>ANTHONY: That's the way I had it. >>CLERK: Good. Let's check the outgoing message.
>>ANTHONY: [Answering machine] You have reached 278-5534. Please leave a message and we'll
get back to you as soon as possible. >>ANTHONY: That part works well. It's the
incoming messages that get cut off. >>CLERK: Hmm. Are there any messages on the
machine now? >>ANTHONY: Yes. But it only recorded one and
half messages. >>CLERK: Right. Let's look at the incoming
message tape .... Outgoing message, incoming message. Ahhh! Here's the problem.
>>ANTHONY: What is it? >>CLERK: The tapes are in the wrong places.
>>ANTHONY: Wrong places? >>CLERK: That's right. The outgoing message
tape is very short. And it should be on this side. The longer tape should be on this side.
>>ANTHONY: Oh, I understand. So, the shorter tape is cutting the
messages off? >>CLERK: Right. So if we just reverse thetapes,
everything should be okay. >>ANTHONY: Oh, great!
>>CLERK: Would you like me to go over the operating instructions?
>>ANTHONY: No, I don't think it's necessary now. The tapes are in the right place. So,
everything should be okay. >>CLERK: I think you're right. Anyway, the
instructions are in the manual if you need them.
>>ANTHONY: Okay, great. I guess I don't have to return it now.
>>CLERK: It should be okay. >>ANTHONY: Thanks for your help.
>>CLERK: Oh, you're welcome. If you have any other problems, just let me know.
>>ANTHONY: I will. Bye! >>CLERK: Bye-bye.