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[music playing]
(Guldzana Ibraimovska) I cannot go to the hospital.
I have no money.
I must have surgery again.
I was rejected the first time,
and I asked why they rejected me.
It is the doctor's right to write,
"The patient is in good condition at the moment."
Now I have a big cyst.
I have three tumors.
I do not even know if I will survive.
I say, "Is that the reason you rejected me?
You are waiting to see me lying in bed
so you can approve my care?"
"No, it is not that."
What can be done?
How can you help us?
[music playing]
(Jasmika Frishchikj) Most of the complaints that the Roma has
is about the quality of health care services.
They are one of the most marginalized communities in Macedonia
which means that their health condition is much more deteriorated
in comparison to the rest of the population in the country.
Part of them are not very well informed,
Part of them are of course always discriminated and have restricted access to the health system.
The paralegal program is informing the Roma community about their rights.
And, the paralegals are originating from their own communities.
They're understanding of the problems, their conditions, where do they live,
which means that the community has very high degree of trust.
(Romina Kajtazova) I come from a blue-collar family.
My mother currently works in a textile factory,
and my father currently works as a driver.
I was born and live in Delchevo,
and currently work for Non-governmental Organization KHAM.
[music playing]
In the past two years I came to realize
how hard it is for people to exercise their rights.
Access to the right of healthcare
is a very delicate area and so essential to the people's lives.
These two things are very connected because,
exercising their healthcare rights
at the same time means exercising their human rights.
When we visit them in their homes
or when they attend our workshops,
they learn step by step guidelines
on how to fight for their rights themselves.
(Romina Kajtazova at a workshop) So, the person submitted proper documentation,
and she has been waiting for three weeks, I think.
(Male workshop participant) Two weeks already. That is nothing, she will wait for a month or two more at least.
(Ljutvia Demyrova) My child was seven years old without any ID documents.
I tried by myself many times to resolve this, but I couldn't.
I gave them my daughter's personal details such as her name,
but they wouldn't issue her birth certificate.
They told me to wait for a decision.
One, two, three years passed.
Thank God for this non-governmental organization, because they helped me a lot.
We managed to get the birth certificates in just one day.
Now I want to apply to get their health care booklets too.
[music playing]
(Romina Kajtazova) The theoretical knowledge about the rights
of the Roma community is not enough.
We educate them on how they can do their own advocacy
in front of local level institutions.
All those documents for which they come to us,
we would like them to be able to represent themselves,
I think this would be the biggest success
in the area in which we work.
[music plays and fades out]