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Orderman has been part of the hospitality industry for more than twenty years.
A key to our success was and is the reliability of our equipment.
Reliability is a must when working with guests, and it is essential for customer satisfaction as well as employee morale.
Our goal is to always offer our customers the absolute best radio solution. So we completely overhauled our radio solutions and re-engineered them, incorporating all the input and ideas from our system partners and dealers.
What are the two milestones for the new Orderman radio?
The first is a software upgrade for the new Orderman radio network and the second is new hardware: the Orderman Base Station 3. On one hand, we have significantly improved the radio performance...
...we optimized the load balancing function ...a significantly faster channel switching function compared to the past, and considerably shorter login times. All in all, a really major improvement in performance.
Our developers and engineers have, of course, also generated new ideas and introduced adaptive polling alongside these enhancements. This technology provides intelligent telegram management and telegram prioritization.
All this results in a considerable improvement in the overall performance, the full Orderman experience. Radio ordering is becoming more of a real-time experience, with virtually no noticeable delays. This is especially true at full capacity. This brings us to the second highlight, Orderman Base Station 3.
I am confident that we have achieved a great success with this new product.
Why? The new Orderman Base Station 3 is more resistant to external interference. We have the same radio performance on all channels, from channel 5 to 65. We have consistent radio output, and the radio performance extends to the limit of the radio range. The second highlight is dynamic adoption and it allows us to send more telegrams than previously on the same bandwidth.
Our restaurant is called "Gasthaus Abfalter." We are located in Golling, in the Torren district.
Located about one hundred meters from Golling's waterfall, you'll find a very well-known destination for outings.
We are the third generation of our family to run this business, and we have about ten employees. Business for us is also very seasonal, with more in summer. It is quieter here during the winter.
Our Orderman partner told us that an upgrade was available for our establishment. We jumped at the chance immediately in order to carry out the upgrades for our establishment.
It is extremely easy to upgrade the Orderman radio network. Just connect your laptop via cable to the router or base station, and launch the system center.
The system center detects the current network configuration and guides you through the upgrade process.
The system center is so intelligent that it installs the optimal firmware for each unit in the network. When upgrading the handhelds, we use the upgrade tool as usual.
The nice part of the story is that this simple update improves all installations set up during the last ten to fifteen years.
We already noticed the increase in customer satisfaction during the pilot and test installations.
My recommendation to every Orderman dealer is that you start right now with the upgrade and give your customers the opportunity to experience the benefits of the new Orderman radio network.
I fully recommend the upgrade for my colleagues . It has a lot of benefits in terms of speed and we are very happy with it.