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Hi, we're going to show you what to do if you have forgotten your btinternet password
or can’t log into your emails.
Open up a browser and go to bt.yahoo.com, and click on ‘forgot password?’
This opens up a new window.
Type the first part of your email address into this box and then select the second part
from the list, which is your domain name.
When you’ve done that click next.
Now you need to fill out some personal details so enter your postcode, date of birth and
the answer to your chosen security question, here we’ve chosen mother’s maiden name,
then click next.
If you answer these questions correctly you will now need to think of a new password
It's more secure to choose an odd password, it needs to be between 8 and 16 characters
long, contain at least one digit and remember, don’t include punctuation or spaces!
Type it in here and repeat it again here. Then click on next.
Check your details on this page and click next.
Finally click finish. And that’s it. You can now log into your email account using
your new password.
You get three attempts to answer the security questions.
If you are not successful after your third attempt you will need to contact one of our
customer service advisors for more help in resetting your password.
Simply click on the call us FREE link.
Thanks for watching our guide, there are plenty more at youtube.com/btcare. If you still need
more help check out our online community at bt.com/community or tweet @BTCare.
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